Customer Support Representative
Service advisor job in Gulfport, MS
Netlink Voice is a leading provider of innovative VoIP and unified communications solutions for businesses across the U.S. We pride ourselves on delivering reliable technology backed by responsive, personable customer support. As we continue to grow, we're expanding our team to ensure every customer experiences a seamless, stress-free onboarding journey.
Position Overview
The Customer Service Representative - VoIP Onboarding is responsible for guiding new customers through the setup and activation of their Netlink Voice VoIP services. This role combines customer service, technical coordination, and project management to ensure new clients are configured correctly, trained effectively, and set up for long-term success. You will serve as the primary point of contact during the onboarding process, ensuring exceptional communication and a positive customer experience.
Key Responsibilities
Serve as the main point of contact for new customers during the onboarding and VoIP system setup process.
Coordinate account setup, service activation, porting, and provisioning of new users, devices, and features.
Conduct onboarding calls or virtual meetings to review requirements, gather customer information, and explain next steps.
Troubleshoot basic VoIP setup issues and escalate technical matters to Tier 2/Tier 3 support when needed.
Work closely with internal teams-including Sales, Technical Support, Provisioning, and Billing-to ensure a smooth customer transition.
Provide clear instructions and training on using Netlink Voice features, portals, phones, and applications.
Track onboarding progress, keep customers informed, and ensure deadlines and expectations are met.
Document all customer communications, setup details, and service configurations in CRM and ticketing systems.
Follow up after onboarding completion to confirm customer satisfaction and hand off to ongoing support teams.
Identify opportunities for service improvements and contribute feedback to enhance the onboarding process.
Qualifications
Required:
1-2 years of customer service, onboarding, or account support experience.
Strong communication skills-professional, clear, and customer-focused.
Basic understanding of VoIP, hosted PBX, or networking concepts (or willingness to learn quickly).
Ability to multitask, prioritize, and manage multiple onboarding projects simultaneously.
Strong organizational skills and attention to detail.
Comfort using CRM systems, ticketing tools, and communication platforms.
Customer Support Specialist
Service advisor job in Gulfport, MS
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
Service Advisor
Service advisor job in Biloxi, MS
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyService Advisor
Service advisor job in Slidell, LA
Job Description
Join One of the Fastest-Growing Toyota Dealerships in the Region!Are you a high-performing Service Advisor ready to take your career to the next level? Do you thrive in a fast-paced environment where customer experience is everything? If you're passionate about delivering exceptional service and want to grow with a dynamic and expanding automotive group, we want to hear from you.Who We Are:We are an award-winning, customer-first Toyota dealership with a reputation for excellence. As our business continues to grow, we're seeking top-tier Service Advisors who are driven, team-oriented, and committed to creating a world-class experience for every guest.What You'll Do:
Be the face of the service department by welcoming guests with professionalism and energy.
Act as the trusted liaison between customers and our certified technicians.
Clearly communicate repair and maintenance needs using a consultative, integrity-driven approach.
Build long-term relationships with customers based on trust, transparency, and value.
Generate accurate service estimates and upsell additional services that truly benefit the customer.
Proactively follow up throughout the repair process to keep customers informed and confident.
Review completed repairs with the customer and ensure satisfaction before vehicle delivery.
Handle minor concerns quickly and communicate major issues to management.
Maintain exceptional CSI scores by consistently delivering on expectations.
What We're Looking For:
Prior Service Advisor or customer-facing experience in an automotive environment strongly preferred.
A high level of professionalism, positivity, and attention to detail.
Strong communication skills and a passion for helping people.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with DMS systems and service scheduling software a plus.
Why Join Us?
Aggressive growth = unlimited advancement opportunities within our automotive group.
Training & career development through our in-house Carlock University program.
Competitive compensation plans with performance bonuses.
Full benefits package including health, dental, vision, 401(k), and paid time off.
A dealership culture that values teamwork, leadership, and excellence.
If you're ready to grow your career with a thriving Toyota dealership and be part of something special, apply today and let's drive success together.
Service Advisor
Service advisor job in Slidell, LA
Join One of the Fastest-Growing Toyota Dealerships in the Region!Are you a high-performing Service Advisor ready to take your career to the next level? Do you thrive in a fast-paced environment where customer experience is everything? If you're passionate about delivering exceptional service and want to grow with a dynamic and expanding automotive group, we want to hear from you.Who We Are:We are an award-winning, customer-first Toyota dealership with a reputation for excellence. As our business continues to grow, we're seeking top-tier Service Advisors who are driven, team-oriented, and committed to creating a world-class experience for every guest.What You'll Do:
Be the face of the service department by welcoming guests with professionalism and energy.
Act as the trusted liaison between customers and our certified technicians.
Clearly communicate repair and maintenance needs using a consultative, integrity-driven approach.
Build long-term relationships with customers based on trust, transparency, and value.
Generate accurate service estimates and upsell additional services that truly benefit the customer.
Proactively follow up throughout the repair process to keep customers informed and confident.
Review completed repairs with the customer and ensure satisfaction before vehicle delivery.
Handle minor concerns quickly and communicate major issues to management.
Maintain exceptional CSI scores by consistently delivering on expectations.
What We're Looking For:
Prior Service Advisor or customer-facing experience in an automotive environment strongly preferred.
A high level of professionalism, positivity, and attention to detail.
Strong communication skills and a passion for helping people.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with DMS systems and service scheduling software a plus.
Why Join Us?
Aggressive growth = unlimited advancement opportunities within our automotive group.
Training & career development through our in-house Carlock University program.
Competitive compensation plans with performance bonuses.
Full benefits package including health, dental, vision, 401(k), and paid time off.
A dealership culture that values teamwork, leadership, and excellence.
If you're ready to grow your career with a thriving Toyota dealership and be part of something special, apply today and let's drive success together.
Service Consultant
Service advisor job in Gautier, MS
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$40,000.00 - $80,000.00 Yearly
Salary is negotiable.
Zip Code: 39553
SERVICE ADVISOR
Service advisor job in Gulfport, MS
Job DescriptionDescription:
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Essential Duties
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned
Marginal Duties
[If applicable.]
Supervisory Responsibilities
[If applicable.]
Requirements:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations
Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QuickLane Service Advisor - J. Allen Ford
Service advisor job in Gulfport, MS
Job Description
Service Advisor - Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. This position requires at least 1 year experience of being a Service Advisor. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits Offered:
Medical
Dental
Vision
401(k)
Basic and Additional Life Insurance
Accident & Critical Illness Insurance
Paid Training
Short Term Disability
Referral Program
Paid Time Off (PTO)
About Us
J. Allen Automotive is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to leadership. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
QuickLane Service Advisor - J. Allen Ford
Service advisor job in Gulfport, MS
Service Advisor - Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. This position requires at least 1 year experience of being a Service Advisor. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits Offered:
Medical
Dental
Vision
401(k)
Basic and Additional Life Insurance
Accident & Critical Illness Insurance
Paid Training
Short Term Disability
Referral Program
Paid Time Off (PTO)
About Us
J. Allen Automotive is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to leadership. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
Service Advisor
Service advisor job in Gulfport, MS
We are seeking experienced Service Advisors to join our team. Our high-volume shop is fast-paced, productive, and a great work atmosphere!
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Family Owned & Operated
Long Term Job Security
Health & Wellness
Flexible Work Schedule
Discounts on Products & Services
Direct Deposit
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
Distribute work between technicians efficiently
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean & valid driving record license
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills
At Gulfport Nissan, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Gulfport Nissan is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor/Sales - Waveland
Service advisor job in Waveland, MS
Delta World Tire is one of the area's largest tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
The
Sales and Service Advisor
is responsible for selling and promoting all products and services offered by Delta World Tire by following the company's store standards and expectations.
COMPENSATION: $35,000 to $55,000/YR + BONUS OPPORTUNITIES
Principal Duties and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.
Sales and Service Advisor Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Qualifications:
Prior experience as a Service Advisor is helpful, but not required.
Professional appearance and proven ability to work in a process driven environment.
Possess valid driver's license
Must be at least 18 years of age
Ability to work a minimum of five days, including Saturday's.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyCustomer Service Consultant
Service advisor job in Gulfport, MS
Service Center
Gulfport - 25th Ave
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.
BENEFITS OF JOINING CALIBER
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay - Paid weekly and eligible for overtime
Paid Vacation & Holidays - Can begin accruing day 1
Career growth opportunities - we promote from within!
A career for life: You'll gain hands-on experience within a production shop.
REQUIREMENTS:
2+ years of customer facing experience; sales experience a plus
Must have a valid driver's license and be eligible for coverage under our company insurance policy
ABILITIES/SKILLS/KNOWLEDGE
Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Passion for learning the collision industry
Be able to understand instructions - written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Must be able to provide personable, friendly “World Class” customer service to internal and external customers
Caliber is an Equal Opportunity Employer
Auto-ApplyAutomotive Service Advisor - Pat Peck Honda
Service advisor job in Gulfport, MS
Pat Peck Honda is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Quality, Experienced Automotive Service Advisors to work with our Quality Dealership representing a Quality Product! Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We offer...
* A Great Working Environment
* A Structured, Self-Paced Career Path Leading to Management Opportunities
* Pinnacle Awards Program
* Health, Dental & Vision Insurance
* Life & Disability Insurance
* 401(k) with Company Match
* Paid Time off
* Employee Vehicle Purchase Program
* Employee Stock Purchase Plan
You need…
* Previous Service Advisor Experience is Required
* Positive & Friendly Attitude
* Interpersonal Communication Skills
* Basic Computer Skills
* Strong Desire to Provide an Exceptional Client Experience
* Ability to Achieve Targeted Goals
* High School Diploma or Equivalent
* Must have a Valid Driver's License
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Qualifications
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Automotive Service Advisor - Pat Peck Honda
Service advisor job in Gulfport, MS
Pat Peck Honda is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Quality, Experienced Automotive Service Advisors to work with our Quality Dealership representing a Quality Product! Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We offer...
A Great Working Environment
A Structured, Self-Paced Career Path Leading to Management Opportunities
Pinnacle Awards Program
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
You need…
Previous Service Advisor Experience is Required
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver's License
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Qualifications Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
Auto-ApplyAccepting Resumes for Future Openings: Diesel Service Writer
Service advisor job in Slidell, LA
Currently seeking Service Writer EXPERIENCED in light/medium duty Diesel repairs ... We are seeking an EXPERIENCED Diesel Service Advisor for our Slidell shop. This person is vital to our company's success and is a key component for ensuring our client's happiness. We are looking for someone who is looking for long term employment with the opportunity to grow within our company.
This person should be knowledgeable with diesel repair & service for powerstroke, cummins, and duramax engines. Qualified applicants should have stellar customer service skills, be self starting, organized, dependable, work well under pressure, and a problem solver. Applicants should possess automotive operational knowledge, excellent follow up and follow through, sales skills, and the ability to multi-task in a fast paced environment. Gas experience is also a plus!
In this position you will be responsible for answering multiple phone lines, dealing with clients face-to-face, creating estimates, looking up parts, reviewing technician findings with customers and selling necessary repairs.
Our hours are Monday - Friday 8:00AM - 5:00PM with 1 hour for lunch
Why You Want to work with Renaissance Motors:
Team atmosphere
Advancement opportunity
Benefits - Health, Dental, Vision
Weekends & Nights off
Bonus opportunity
NO Grueling Commute (we support our community and hire local folks)
You're not just a number here. We treat our team like family
Job Requirements:
2+ years prior diesel automotive service writing experience
Knowledge and ability to explain diesel repairs - Experience with Diesel passenger vehicle repairs is REQUIRED!
Clean driving record with valid driver's license
Must be able to pass drug screen and background check
Compensation is based on experience.
Think you're a good fit or know someone who is? We'd love to discuss this job opportunity! Please apply to this job posting and one of our team will reach out via email or text to setup an interview.
Please check your SPAM folder too!
Auto-ApplyService Dispatcher - J. Allen Toyota
Service advisor job in Gulfport, MS
Job Description
Service Dispatcher
The Service Dispatcher is a proactive, hands-on leader responsible for orchestrating the daily operational flow of the service shop. This role is critical in ensuring that every vehicle is routed efficiently, every technician is properly utilized, and every customer receives timely, accurate service. The Service Dispatcher serves as the central communication link between advisors, technicians, parts, and the BDC, and is accountable for sustaining a high-functioning, safe, and customer-focused shop environment.
Responsibilities
Shop Flow, Dispatch, and Job Assignment
Partner with the Technical Foreman to ensure jobs are assigned based on technician strengths, availability, and job complexity.
Guide prioritization of repair orders to reduce customer wait times and maximize efficiency.
Address bottlenecks in real-time to maintain a steady, productive rhythm in the shop.
Organize repair orders in line for dispatch by priority and tech availability.
Organize repair orders on hold by "waiting on approval," "parts hold," or other factors; follow a clear process to resolve holds and expedite repair.
Communication Management
You are the communication link between the shop, advisors, parts, and bdc.
Relay clear, timely updates between advisors and technicians via the Service Director.
Translate shop updates into understandable language for advisors and ensure accurate expectations are communicated to customers.
Quality Control and Customer Experience Enhancements
Spot-check technician videos and collaborate with the Service Director on best practices.
Deliver advisor chat updates every 30 minutes on Express RO statuses.
Provide additional updates on main shop repairs as needed throughout the day.
Shop Standards, Safety & Maintenance
Identify and resolve concerns related to safety, maintenance, or cleanliness.
Collaborate with the Service Director and Fixed Ops Director to enforce daily/weekly cleaning routines and equipment upkeep.
Ensure compliance with OSHA regulations and maintain a safe, professional working environment for all shop personnel.
Enforce sanitation standards to ensure the shop is consistently clean and professional.
Perform equipment/tool audits with the Service Director; report issues to the Fixed Ops Director for timely resolution.
Reporting, Monitoring, and Process Improvement
Monitor service reporting and proactively address workflow trends to ensure timely delivery and outstanding customer experience.
Work with the Service Director to execute continuous coaching and training efforts.
Qualifications
Minimum of 2 years in a dealership service department; dispatch or shop foreman experience preferred but not required.
Strong understanding of dealership service operation, flat-rate systems, and warranty procedures.
Excellent organizational, multitasking, and communication skills.
Valid driver's license and clean driving record required.
Entry Level Vehicle Service Specialist - Biloxi Part Time
Service advisor job in Biloxi, MS
Entry Level Vehicle Service Specialist
What You'll Do:
As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it!
At VIOC, 'It all starts with our people.' Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
The perks and benefits we'll provide you*:
Competitive pay starting at $14.00/hour, with flexible pay options including Daily Pay, payroll debit cards and direct deposit.
Paid vacation, and holiday pay
Flexible work schedule: No late evenings
Paid on-the-job training - No previous automotive experience is required
Medical, dental, vision, and 401(k) savings plans - 100% match up to 3%
We promote from within - a commitment we are passionate about
Company provided uniforms and tools
40% discount on Valvoline Instant Oil Change automotive services
WHAT YOU'LL NEED TO SUCCEED:
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
Fluency in reading, writing, and speaking English
HOW YOU'LL ADVANCE IN YOUR CAREER:
We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Service Advisor/Sales - Poplarville
Service advisor job in Poplarville, MS
Delta World Tire is one of the area's largest tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
The
Sales and Service Advisor
is responsible for selling and promoting all products and services offered by Delta World Tire by following the company's store standards and expectations.
COMPENSATION: $35,000 to $55,000/YR + BONUS OPPORTUNITIES
Principal Duties and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.
Sales and Service Advisor Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Qualifications:
Prior experience as a Service Advisor is helpful, but not required.
Professional appearance and proven ability to work in a process driven environment.
Possess valid driver's license
Must be at least 18 years of age
Ability to work a minimum of five days, including Saturday's.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyCustom Service Advisor
Service advisor job in Gulfport, MS
We are seeking an experienced Custom Service Advisor to join our team at 228Customs. Our high-volume shop is fast-paced, productive, and a great work atmosphere!
As a Custom Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, and technician scheduling. From greeting vehicle owners in the showroom to explaining the customs process, our Custom Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
Paid Training
Responsibilities
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Advise customers of estimated service and costs and review details of invoice to gain their understand of all services provided.
Distribute work between technicians efficiently
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with customers
Professional, well-groomed personal appearance.
Clean driving record and valid driver's license
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills
At 228 Customs, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at 228 Customs is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Dispatcher - J. Allen Toyota
Service advisor job in Gulfport, MS
Service Dispatcher
The Service Dispatcher is a proactive, hands-on leader responsible for orchestrating the daily operational flow of the service shop. This role is critical in ensuring that every vehicle is routed efficiently, every technician is properly utilized, and every customer receives timely, accurate service. The Service Dispatcher serves as the central communication link between advisors, technicians, parts, and the BDC, and is accountable for sustaining a high-functioning, safe, and customer-focused shop environment.
Responsibilities
Shop Flow, Dispatch, and Job Assignment
Partner with the Technical Foreman to ensure jobs are assigned based on technician strengths, availability, and job complexity.
Guide prioritization of repair orders to reduce customer wait times and maximize efficiency.
Address bottlenecks in real-time to maintain a steady, productive rhythm in the shop.
Organize repair orders in line for dispatch by priority and tech availability.
Organize repair orders on hold by "waiting on approval," "parts hold," or other factors; follow a clear process to resolve holds and expedite repair.
Communication Management
You are the communication link between the shop, advisors, parts, and bdc.
Relay clear, timely updates between advisors and technicians via the Service Director.
Translate shop updates into understandable language for advisors and ensure accurate expectations are communicated to customers.
Quality Control and Customer Experience Enhancements
Spot-check technician videos and collaborate with the Service Director on best practices.
Deliver advisor chat updates every 30 minutes on Express RO statuses.
Provide additional updates on main shop repairs as needed throughout the day.
Shop Standards, Safety & Maintenance
Identify and resolve concerns related to safety, maintenance, or cleanliness.
Collaborate with the Service Director and Fixed Ops Director to enforce daily/weekly cleaning routines and equipment upkeep.
Ensure compliance with OSHA regulations and maintain a safe, professional working environment for all shop personnel.
Enforce sanitation standards to ensure the shop is consistently clean and professional.
Perform equipment/tool audits with the Service Director; report issues to the Fixed Ops Director for timely resolution.
Reporting, Monitoring, and Process Improvement
Monitor service reporting and proactively address workflow trends to ensure timely delivery and outstanding customer experience.
Work with the Service Director to execute continuous coaching and training efforts.
Qualifications
Minimum of 2 years in a dealership service department; dispatch or shop foreman experience preferred but not required.
Strong understanding of dealership service operation, flat-rate systems, and warranty procedures.
Excellent organizational, multitasking, and communication skills.
Valid driver's license and clean driving record required.