Service consultant vs customer service consultant

The differences between service consultants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service consultant and a customer service consultant. Additionally, a service consultant has an average salary of $69,197, which is higher than the $37,471 average annual salary of a customer service consultant.

The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Service consultant vs customer service consultant overview

	Service Consultant	Customer Service Consultant
Yearly salary	$69,197	$37,471
Hourly rate	$33.27	$18.01
Growth rate	-4%	-4%
Number of jobs	140,274	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a service consultant do?

A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Service consultant vs customer service consultant salary

Service consultants and customer service consultants have different pay scales, as shown below.

	Service Consultant	Customer Service Consultant
Average salary	$69,197	$37,471
Salary range	Between $41,000 And $115,000	Between $20,000 And $68,000
Highest paying City	Baltimore, MD	Hartford, CT
Highest paying state	Wisconsin	Connecticut
Best paying company	Apple	Accenture
Best paying industry	-	Technology

Differences between service consultant and customer service consultant education

There are a few differences between a service consultant and a customer service consultant in terms of educational background:

	Service Consultant	Customer Service Consultant
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Service consultant vs customer service consultant demographics

Here are the differences between service consultants' and customer service consultants' demographics:

	Service Consultant	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 57.7% Female, 42.3%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between service consultant and customer service consultant duties and responsibilities

Service consultant example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Provide training and guidance for new CSR's and AE's.
Implement the Citrix CSR internship certification and fast track training program.
Operate a POS system for cash, check, and credit card transactions.
Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
Align CRM best practices to the client's strategic objectives and identify metrics for success.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Service consultant vs customer service consultant skills

Common service consultant skills

Customer Service, 18%
Client Facing, 6%
Financial Services, 6%
Project Management, 6%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Office and Administrative Industry
Service Consultant
Service Consultant vs Customer Service Consultant

Updated January 8, 2025

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