Service coordinator jobs in Hockessin, DE - 520 jobs

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Community Liaison is responsible for building and maintaining strong relationships with emergency departments (EDs), psychiatric hospitals (IMDs), pediatricians, and other community organizations that serve children and youth in crisis. This position is also responsible for managing the program's social media presence to raise awareness, share resources, and engage with the community about available crisis services. The Crisis Community Liaison will work to ensure the timely, coordinated, and effective response to children and families in crisis, improve service access, facilitate communication, and advocate for the needs of children and youth in crisis. The ideal candidate will have experience in community outreach, building collaborative partnerships, and social media management, as well as a strong understanding of the behavioral health system for children and youth in Delaware and the role of social media in community engagement. Essential functions: Community Outreach and Relationship Building Develop and maintain strong working relationships with emergency departments, psychiatric hospitals, pediatricians, community mental health providers, and other healthcare professionals in the community. Act as the primary contact for these community partners, ensuring effective communication and collaboration between the crisis program and these organizations. Educate community partners about the 24/7 crisis services available, including how to access these services and refer youth in need. Support community partners in understanding the crisis program's protocols, referral processes, and available resources for crisis management. Keep healthcare professionals updated on any changes in crisis services, treatment protocols, or referral procedures. Build and sustain partnerships with community-based organizations and advocacy groups that serve children and youth, ensuring that families have access to necessary resources. Provide training and informational sessions to community partners, including emergency department staff, pediatricians, and hospital personnel, on how to access services for children and youth in crisis. Represent DGS at community events, workshops, and initiatives, to foster stronger connections, support mental health awareness, and share information about available crisis services, including mobile crisis stabilization teams and 24/7 hotline access. Crisis Coordination, Collaboration, Advocacy, and Referral Facilitate the coordination of services for children and youth in crisis who are referred by community partners, ensuring that clients are promptly connected to appropriate crisis intervention services. Work closely with emergency department staff and psychiatric hospitals to ensure smooth transitions for youth being admitted or discharged from emergency or inpatient care ensuring that appropriate wraparound services are in place to support long-term stability and care. Act as an advocate for children and families, ensuring they are receiving the appropriate services and that their voices are heard within the crisis system. Help families navigate the healthcare system, including connecting them to the Crisis Case Manager. Social Media Management Manage and create content for the crisis program's social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn) to raise awareness about the program, available services, and community resources. Develop and implement social media campaigns to engage the public and inform families, healthcare providers, and community members about the program's services, updates, and resources. Monitor social media interactions, respond to inquiries, and engage with followers in a professional and timely manner. Create educational posts and share relevant articles, tips, and resources related to crisis intervention, mental health, and child/youth well-being. Analyze social media metrics to evaluate the effectiveness of campaigns and strategies, adjusting content and outreach approaches as needed. Data and Reporting Maintain accurate records of community outreach efforts, referrals, and follow-up services to ensure proper documentation of services provided. Monitor and track trends in service utilization and identify areas for improvement in community collaboration. Report regularly to program leadership on the status of partnerships, referral patterns, social media engagement, and any barriers or gaps in service delivery. Competencies/ Capabilities: Collaboration: Team-oriented, with a strong ability to collaborate with a diverse group of professionals. Problem Solving: Proactive and resourceful, able to think strategically and work independently as needed. Communication: Strong communication and interpersonal skills, with the ability to build relationships with diverse community partners. Creative: Ability to craft compelling content for social media that engages audiences and drives awareness. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Community-based, Partial telecommuting with approval Ability to work flexible hours, including evenings and weekends, to accommodate community events and engagement needs Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: hospitals, pediatricians, community agencies, events, etc. Minimum qualifications: Bachelor's degree in Communications, Public Health, Psychology, or related field. Two years of experience in community outreach, preferably in healthcare, mental health services, or crisis intervention programs. Proven experience in social media management, content creation, and digital marketing, with a strong understanding of platforms such as Facebook, Instagram, Twitter, and LinkedIn. Familiarity with Delaware's behavioral health systems and community resources for children and families. Preferred qualifications: Advanced degree in a related field Bilingual (Spanish-English) language skills are a plus Experience in event planning, including virtual or in-person workshops and campaigns. EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Facility Services Coordinator at Kennedy House Co-ops will be responsible for assisting the Operations Manager and Resident Services Coordinator in the administration of the day-to-day operations of the custodial services for the community association. Schedule: 10AM-6PM Mon-Fri, with rotation of 1 Sat and 1 Sun in each calendar month Your Responsiblities: * Be knowledgeable of all association governing documents, rules and regulations and general legal requirements of a community association * Provide excellent customer service and maintain open lines of communication with fellow associates and homeowners * Follow all policies and procedures of the association * Recommend initial task/frequency structure for all housekeeping staff assignments * Recommend adjustment to work assignments to ensure efficient allocation of staff resources * Inspect all amenity spaces, as well as select portions of common areas on a daily basis, review housekeeping staff's daily reports and make ad-hoc adjustments to address immediate deficiencies and other issues as they arise * Determine the appropriate frequency for periodic cleaning tasks (weekly, monthly, quarterly and annually). Monitor efficacy of periodic cleaning program and make adjustments as needed. * Monitor housekeeping-related work requests, generate work orders and provide day-to-day direction to housekeeping staff as needed * Generate maintenance work orders to address conditions observed during the course of daily inspections * Track key metrics of housekeeping operations and provide monthly report for inclusion in board package * Assist management staff with establishment and adjustment of housekeeping training and work rules Skills & Qualifications: * High school diploma or equivalency required - Bachelor's Degree preferred * Minimum of 2 years of experience in building maintenance and leadership * Strong written and verbal communication skills * Strong time management skills * Excellent word processing, mathematics, and computer skills required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * Knowledge of methods, materials and equipment regularly used in custodial, maintenance and repair work * Strong organizational skills * Strong written and verbal communication skills * Excellent word processing, mathematic, and computer skills required. Physical requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. * Must be able to sit and stand for extended periods of time. * Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business. * Must have finger dexterity for typing/using a keyboard. * Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. * Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. * Capable of working extended hours, to include evenings, weekends and holidays as necessary. * This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting. * Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills. * Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns. * Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties. The work environment characteristics are normal conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $24.04 - $26.44 per hour

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Job Specific Working Conditions: Student Staff in Chester County, PA Ministry Functions: Spiritual Development - “Following Jesus” includes prayer and spiritual disciplines, fellowship, growth and health and church relationships. Develop a yearly personal growth plan that fosters a vibrant spiritual life including time for solitude, retreat, reflection, prayer and a sincere commitment to understanding God's Word. Seek and maintain relationships and disciplines, in the context of active participation in a church community. Actively participate in the spiritual life of the Young Life community. Lead teams and individuals in spiritual development. Leadership Development - “Equipping leaders, committee and staff” includes key volunteer care, recruiting, team building and training, supervision and vision casting. Meet with your volunteer leaders and area leadership on a regular basis. Learn to recruit and train new leaders to build a leadership team that reflects the community. Model excellence in contact work, club, Campaigners and camping to other leaders. Attend and be involved with area leadership as assigned. Resource Development - “Fueling the ministry” includes events, major donor care, public relations (branding) and TDS team. Raise financial support as directed and maintain good donor care practices. Communicate ministry updates and progress to personal donor partners. Assist with camp fundraisers and attend occasional committee and adult functions as assigned. Direct Ministry - “Proclaiming and modeling” includes contact work, club, Campaigners and camp. Actively engage in all three levels of contact work. Participate in leadership with a team to conduct a Young Life club and Campaigners/discipleship ministry with excellence. Participate on a team to implement a summer and school-season camping strategy for a ministry. Potentially serve on summer staff or assigned staff at a Young Life property with input and direction from the area director. Ministry Support - “Taking care of business” includes accounting, administration, communication (internal), data management and strategic plan. Adhere to all Young Life policies and procedures and maintain professionalism concerning office hours, dress, conduct and time management. Learn to set yearly ministry and personal goals and objectives; review them on a regular basis. Assist in the office administration when necessary and assigned. Complete expense reports as necessary in a clear and timely fashion. Perform other duties as assigned and congruent with gifts, experience and area needs. Training: Missionwide Training None is required or recommended. Regional Training There is no missionwide regional-level training curriculum. At the regional director's prerogative, certain regional training events may be required. Area Training Work through job assignments under the supervision of the area director or assigned mentor (assignments may be adapted to fit individual needs and the area situation) Receive individualized training supervised by the area director designed to develop personal spiritual maturity and enhance personal character. Give particular focus to an individualized program to learn and gain competency in ministry skills (i.e. The 5 C's). Become familiar with area strategy and ministry health as assigned by the area director. Receive introduction to personal fund-raising principles, including familiarity with Basic Elements for Part-Time Staff Take advantage of Young Life discipleship experiences (e.g. summer staff, discipleship focus, adventure camping). Education: Pursuing a college degree. Qualifications Required For The Job: Proven relational skills with both kids and adults. Demonstrated verbal and written communication skills. Ability to maintain confidentiality.

NETZSCH Pumps & Systems is a global specialist in complex fluid management, with our employees' well-being and our customers' satisfaction as our top priorities. NETZSCH has been developing, producing and distributing positive displacement pumps worldwide for more than 70 years. Job Description The Field Service Coordinator serves as a key point of contact for customers, providing quotes, scheduling, and coordination of field service activities. This role also supports the technical service team by communicating with customers, managing warranty claims, coordinating service activities and ensuring smooth and professional customer experience from initial inquiry to resolution. Technical Support Work with the Technical Support team to communicate with customers (phone/email). Support field service technicians by providing documentation and information in real-time. Maintain and manage the service database, ensuring accurate tracking of service calls, parts orders, and invoicing. Coordinate factory rebuilds, including customer communication, product evaluations, rebuild quotations, parts orders, and final invoices. Collaborate with technicians to develop and submit field reports, start-up documentation, and root cause analyses. Manage warranty claims and product returns: log cases in SAP, verify returns, schedule inspections, and coordinate resolution with customers and technicians. Coordinate travel, lodging, and expense reports to improve Technical Support operations. Report recurring product or service issues and provide actionable feedback to improve product quality and customer satisfaction. Customer Service Prepare and deliver quotes for field service work. Source parts required for service jobs or customer repairs and schedule accordingly. Provide technical documentation and support materials as needed. Handle aftermarket complaints and inquiries with professionalism and urgency. Foster strong relationships with customers, end users, and internal sales teams. Consistently aim to improve overall customer satisfaction. General & Process Contribute to department KPIs related to warranty resolution and service response times. Participate in team initiatives aimed at improving service processes and customer experience. Support continuous improvement efforts within the Customer Service and Service departments. Support Management and other operations departments with administrative work Perform other duties as required to support business goals. Qualifications This position requires excellent organizational, communication and customer service skills. In addition: Technical experience or Associate's degree / equivalent from two-year college or technical school; or equivalent combination of training and/or experience is preferred. Requires excellent interpersonal and communication skills. Must have ability to organize and prioritize work in a fast paced, multi-tasking environment. Ability to meet deadlines, follow through on commitments, and take corrective action where appropriate. Must be a team player who works productively with a wide range of people and departments. Ability to work independently with some direction. Additional Information NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD (eligibility begins 1st of the month after hire), 401k with Company match plus profit sharing and tuition reimbursement. We are an Equal Opportunity Employer, including disability/vets.

NETZSCH Pumps & Systems is a global specialist in complex fluid management, with our employees' well-being and our customers' satisfaction as our top priorities. NETZSCH has been developing, producing and distributing positive displacement pumps worldwide for more than 70 years. Job Description The Field Service Coordinator serves as a key point of contact for customers, providing quotes, scheduling, and coordination of field service activities. This role also supports the technical service team by communicating with customers, managing warranty claims, coordinating service activities and ensuring smooth and professional customer experience from initial inquiry to resolution. Technical Support Work with the Technical Support team to communicate with customers (phone/email). Support field service technicians by providing documentation and information in real-time. Maintain and manage the service database, ensuring accurate tracking of service calls, parts orders, and invoicing. Coordinate factory rebuilds, including customer communication, product evaluations, rebuild quotations, parts orders, and final invoices. Collaborate with technicians to develop and submit field reports, start-up documentation, and root cause analyses. Manage warranty claims and product returns: log cases in SAP, verify returns, schedule inspections, and coordinate resolution with customers and technicians. Coordinate travel, lodging, and expense reports to improve Technical Support operations. Report recurring product or service issues and provide actionable feedback to improve product quality and customer satisfaction. Customer Service Prepare and deliver quotes for field service work. Source parts required for service jobs or customer repairs and schedule accordingly. Provide technical documentation and support materials as needed. Handle aftermarket complaints and inquiries with professionalism and urgency. Foster strong relationships with customers, end users, and internal sales teams. Consistently aim to improve overall customer satisfaction. General & Process Contribute to department KPIs related to warranty resolution and service response times. Participate in team initiatives aimed at improving service processes and customer experience. Support continuous improvement efforts within the Customer Service and Service departments. Support Management and other operations departments with administrative work Perform other duties as required to support business goals. Qualifications This position requires excellent organizational, communication and customer service skills. In addition: Technical experience or Associate's degree / equivalent from two-year college or technical school; or equivalent combination of training and/or experience is preferred. Requires excellent interpersonal and communication skills. Must have ability to organize and prioritize work in a fast paced, multi-tasking environment. Ability to meet deadlines, follow through on commitments, and take corrective action where appropriate. Must be a team player who works productively with a wide range of people and departments. Ability to work independently with some direction. Additional Information NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD (eligibility begins 1st of the month after hire), 401k with Company match plus profit sharing and tuition reimbursement. We are an Equal Opportunity Employer, including disability/vets.

Community Outreach Coordinator Signet Health - University of Maryland Upper Chesapeake Medical Center Aberdeen, MD of Community Outreach Coordinator for a comprehensive behavioral health program located in Aberdeen, MD at the University of Maryland Upper Chesapeake Medical Center. This position will provide community education support and implement referral development strategies that result in a positive community image and assist the facility in meeting its goals. This position reports to the Senior Director of Behavioral Health. This position has a starting salary of $85,000, depending on experience and education. A comprehensive benefits plan and generous PTO. Responsibilities include: Developing marketing/referral strategies to ensure profitable growth and service expansion. Providing leadership and industry knowledge. Ensuring appropriate mix of public relations, volume generating activities, and new market development strategies, including those requiring program enhancements to more effectively serve referral sources. Performing effective service recovery as needed and regularly collaborating with the clinical team to assure that clinical services meet referral source needs. Local travel with reliable transportation required. Requirements/Qualifications Bachelor's Degree in a health or business field required; Master's degree, preferred. Proven experience in Business Development, Sales or Marketing for behavioral health or related field. Working knowledge of Inpatient and Outpatient behavioral health, and healthcare reimbursement. Strong social, presentation, communication and writing skills needed. Hospital/Program Description Aberdeen and Bel Air, Maryland, offer a blend of historical charm, strong economic opportunities, and a convenient location. They both boast a vibrant downtown area, recreational amenities, and easy access to major cities like Baltimore, Washington D.C., and Philadelphia. The Inpatient Behavioral Health unit at the University of Maryland at Aberdeen, MD currently has a 33-bed adult inpatient unit with room to expand. Additionally, the service line includes an IOP, PHP, C & L team, Collaborative Care, Mental Health Urgent Care and a Crisis Residential program. This is a very broad continuum of care and an exciting opportunity for the right individual.

Job Title: Case Management Coordinator of Family & Perinatal Department: Direct Services Job Status: Full-Time, Monday through Friday 9:30am-5pm Classification: Non-Exempt, Salaried Reports To: Assistant Director of Client Services Effective Date : November 18, 2025 Job Summary: The Family and Perinatal Case Management Coordinator plays a vital role in supporting the delivery of high-quality services to families and individuals during the perinatal period. This position is responsible for providing clinical, administrative, and educational supervision to a team of up to seven case managers and/or direct service staff, ensuring consistent, compassionate, and effective care across programs. As part of the Coordinator team, this role also provides back-up administrative and clinical coverage for the direct service unit, maintaining continuity of care and operational stability. The Coordinator collaborates closely with the Assistant Director of Client Services - Housing and Perinatal program to support staff development, uphold service standards, and contribute to strategic planning and quality improvement initiatives. Essential Job Duties: Supervision and Quality Assurance Supervise case management staff and monitor the timeliness and quality of services provided. Provide clinical, administrative, and educational supervision for up to 5 case managers and/or direct service staff. Meet weekly with staff to review cases for thoroughness and compliance; complete supervisory notes and two chart reviews per case manager per week. Schedule and lead monthly group meetings to share agency updates and facilitate case reviews or educational presentations. Ensure staff maintain caseloads appropriate to their roles and meet performance measures (e.g., client contact, screenings, psychosocial, service plans). Implement verbal and written feedback for staff needing performance improvement and orient new hires per DS policy and procedure manual. Take a strengths-based approach to supervision, fostering growth and resilience. Client Services & Documentation Document all client-related interactions in the agency's client database. Ensure intake coverage on designated days and assign staff for intake support when necessary. Interface with other AIDS service providers to coordinate comprehensive client care. Program Support and Coordination Actively participate in Coordinator and Operations meetings to align on goals and strategies. Support staff in meeting the minimum requirement of 450 units of service per month; document and monitor unit production monthly. Consult with other departments and staff to ensure effective communication and collaboration. Assist in implementing and improving the case management system, including service provision, staff orientation, in-service training, and student placement. Take initiative in improving systems and tools, such as creating or modifying forms and assessments to meet evolving needs. May be responsible for managing all aspects of one or more program related initiatives. Offer back-up coverage for case managers and intake services as needed. Collaboration & Communication Interface with other AIDS service providers to coordinate comprehensive client care. Consult with internal resources to ensure effective communication and service integration. Coaching & Performance Management Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence. Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes. Use a strengths-based approach to identify opportunities for development and reinforce individual and team contributions. Collaborate with staff to address performance gaps, and celebrate achievements. Ensure performance reviews are timely, constructive, and aligned with organizational goals and values. Timesheet Oversight & Accuracy Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies. Verify recorded hours against scheduled work. Review ADP's Time and Attendance dashboard and make adjustment(s) as needed. Ensure timely submission and approval of timesheets to support payroll and reporting processes. Knowledge, Skills and Abilities Proficient with principles and practices of case management, particularly in family/ perinatal, and HIV/AIDS-related services. Adapt to changing client and program needs with creativity and initiative. Thorough understanding of medical and psychosocial issues related to HIV infection, including trauma-informed and culturally responsive approaches. Proven ability to work effectively with diverse populations, including in critical and emergency situations. Knowledge of or willingness to learn Philadelphia's community resources, service providers, and systems of care. Knowledge of community resources and systems of care, including AIDS service organizations, public health, and behavioral health providers. Familiarity with applicable regulatory and documentation standards (e.g., HIPAA, Ryan White, Medicaid). Solid knowledge of the agency's policies, procedures, and performance metrics. Knowledgeable of Trauma-informed care, harm reduction, and culturally responsive service delivery. Possess supervisory and coaching skills, including performance management, providing feedback and know when to escalate staff concerns to the Assistant Director of Client Service - Housing and Perinatal. Lead with a strengths-based, supportive approach to staff supervision. Must be able to maintain confidentiality and professionalism in all interactions. Strong organizational and time management skills to balance supervision, documentation, and program coordination. Excellent analytical skills to review charts, monitor service quality, and interpret performance data. Effective meeting facilitation and group supervision techniques. Excellent written and verbal communication skills for internal coordination and external collaboration. Prioritize equity, inclusion, and client empowerment in service delivery. Familiarity with CaseWorthy or similar client management databases (e.g., CareWare, eClinicalWorks, Epic). Education and Experience Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field is required. Master's degree preferred, especially in Social Work (MSW), Counseling, or Public Health. Minimum of three (3) to five (5) years of experience in case management, clinical supervision, or direct service delivery within HIV/AIDS, perinatal health, or family services. Supervisory Responsibilities Case Managers and possibly other Direct Service staff Physical Demands Prolonged periods of sitting at a desk, standing, walking, bending and working on a computer. Use of hands to finger, handle or feel; reach with hands and arms; talk, hear and see. Occasionally this role is required to stoop, kneel or crouch. Able to lift occasionally up to 15-20 pounds. Ability to manage multiple tasks simultaneously in a fast-paced environment, including periods of high stress or emotional intensity related to client care. Working Environment Must be able to respond to critical or emergency situations with professionalism and composure. Must maintain confidentiality and comply with HIPAA and other privacy standards. Engage with a diverse team including case managers, healthcare providers, social workers and external agency representatives. May be exposed to hot or cold temperatures or noise levels that are distracting. Occasional evenings and weekends for outreach events or agency functions. Occasional local travel throughout Philadelphia to engage with clients. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, s typically change over time as requirements and employee skill levels change. Action Wellness retains the right to change or assign other duties to this position. Therefore, you are acknowledging to have read and understand the job description requirements, responsibilities and expectations set forth in this position description provided to you. You attest to be able to perform the essential job functions as outlined with or without a reasonable accommodation. No phone calls please. Salary range: $52k-57k

To convert customer inquiries into referrals by identifying their needs and matching our services to give the best fit solution, in line with State and agency standards. To make continuous follow-ups with necessary entities about a referral to ensure a productive outcome. To follow up on leads in order to determine validity and time scale for action with making referrals To resolve consumer complaints at the first point of contact, whenever possible. Constant communication via phone, email with applicants, caregivers, and staff members Aging With Comfort is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Social Services Coordinator needed for full-time position in Philadephia County. The Social Services Coordinator supports residents by connecting them with resources that promote housing stability, crisis intervention, employment, education, and health and safety. Reporting to the Property Manager, the Coordinator assists with outreach, marketing, and resident events while fostering collaboration among staff and residents. Duties include orienting new residents, providing referrals for rent and utility assistance, offering case management to prevent evictions, completing required documentation, and facilitating communication between residents and management. The role also involves building partnerships with local agencies, maintaining community resource materials, organizing resident meetings and activities, developing newsletters, supporting volunteers and interns, and assisting residents with computer skills.

Interim House West is a residential substance abuse treatment program in Philadelphia for women and their children. The Family Services Coordinator supports program participants by completing intakes, developing service plans, coordinating case management, and communicating with DHS as well as other child welfare agencies. Responsibilities: Coordinate all activities between Interim House West and child welfare agencies, including the Department of Human Services. Complete an initial intake with each mother and her children at the time of admission to the program. Coordinate family reunification plans with other members of the treatment team as well as child welfare agencies. Coordinate family case management activities. Develop and submit initial and follow-up service plans to DHS. Experience: Knowledge of community-based resources for children and families, who require specialized support. 2 years experience in providing case management services to children and/or families. Requirements: Bachelor's degree in social work, early childhood education, or human services required. 2 years of experience providing care management services to children and/or families required. Experience working with the Department of Human Services, child welfare agencies, etc. Experience working with children with delays in cognitive, communicative, or perceptual motor skills development. Knowledge of community-based resources for children and families who require specialized support. PHMC is and EOE and an E- Verify Employer

Merakey Fresh Start operates a 45-bed residential program for homeless Veterans located directly on the campus of the Coatesville VA Medical Center. Our mission is to provide high-quality case management services with the primary goal of helping Veterans secure permanent housing. Many residents face co-occurring challenges, including substance use disorders and mental health concerns. Working at Merakey Fresh Start is a rewarding experience-you'll make a real difference by helping homeless Veterans rebuild their lives. Our team is collaborative, mission-driven, and committed to delivering exceptional care and positive outcomes. If you're passionate about supporting those who served our country, this is the place for you. The Resident Support Specialist at this program ensures a safe, supportive, and recovery-focused environment for Veterans. This role combines direct resident engagement, case management responsibilities, and adherence to organizational and VA procedures. This is a full time, first shift position (Mon-Fri 8am-4pm). Earn 21.67/hour! Key Responsibilities: Resident Support & Safety Monitor resident behavior to maintain a harassment-free, recovery-oriented atmosphere. Conduct regular building checks for cleanliness and safety, including all rooms. Case Management Manage a caseload of 8-10 Veterans under the guidance of the Case Management Supervisor. Document and report incidents promptly, including writing detailed reports and following Merakey policy. Compliance & Training Complete all required trainings within mandated timeframes. Adhere to Coatesville VA procedures while performing duties. Additional Duties Perform other tasks as assigned to support program operations. Benefits Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including: Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. DailyPay -- access your pay when you need it! On the Goga well-being platform, featuring self-care tools and resources. Access Care.com for backup childcare, elder care, and household services. Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). Tuition reimbursement and educational partnerships. Employee discounts and savings programs on entertainment, travel, and lifestyle. Access to Pryor Online Learning for free online personal development classes. Learn more about our full benefits package - **************************************** About Merakey Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Job Description School based case manager to work at various sites for teen mothers and fathers.Year round position, home visiting required.

APPLICATION INSTRUCTIONS: * CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. * CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. * If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: TRIO Upward Bound Programs is seeking a Program Advisor for program operations in the Mount Union and Steelton-Highspire School Districts. At Penn State, the Upward Bound Program (UB) is located within The Office of the Vice Provost for Educational Equity. Upward Bound is a federally-funded program that helps high-school students gain academic skills and motivation to continue their education beyond high school. The project provides opportunities for participants to succeed in their precollege performance and ultimately in their higher education pursuits. Upward Bound serves high school students from low-income families in which neither parent holds a bachelor's degree. The goal of Upward Bound is to increase the rate at which participants complete secondary education and enroll in and graduate from institutions of postsecondary education. Upward Bound Program (ed.gov) The Upward Bound Program Advisor assists in organizing, developing, and implementing social, educational, and service-learning programs/activities for Upward Bound Programs' participants. The successful candidate will have a proven track record of working effectively with high school students in a team environment, will serve as the Penn State on-site program liaison/contact with school district personnel, and will be responsible for: * Student recruitment and programming for grant-determined school district population, parent/student events, and community stakeholders * Advising, tutoring, or referring program participants on various student services including high school course selection, college readiness, financial aid, health and wellness, career services, academic advising, student leadership, and diversity and inclusion * Development and implementation of academic year and summer residential programming in compliance with federal guidelines as outlined in the grant develop and maintain effective working relationships with school districts, community partners, and campus and University-wide offices * Understanding and articulating unit policies and federal grant guidelines in oral and written communication This individual will be responsible for providing services to students with a focus on meeting the following core objectives of the project: * Assisting non-senior students to complete rigorous coursework and pass to the next grade level each year * Assisting senior students to graduate from high school on time * Assisting senior students to matriculate to postsecondary education for the fall semester immediately following high school graduation * Assisting with tracking the postsecondary progress of students served for six years after high school graduation The ideal candidate will have experience in the following knowledge areas: * Collaborating with school district personnel to assist participants with scheduling high school courses and providing academic counseling and support services necessary to ensure completion of a rigorous curriculum * Reviewing and monitoring participants' academic progress to guide implementation of grade-level appropriate activities, focused on postsecondary goals integrated with a salient career focus * Assisting participants with applying to postsecondary education and navigating the enrollment process * Providing information about financial aid and assisting participants with applying for aid and interpreting financial aid packages * Coordinating and chaperoning postsecondary campus tours and career focused field trips * Developing and maintaining a network of professional relationships with postsecondary institutions and community agencies * Demonstrated experience in providing direct college preparation services to 9th through 12th grade students and in working with low-income, first-generation high school students from diverse backgrounds are essential * Knowledge of and experience with federally funded TRIO programs is preferred Competencies critical to success include: * Outstanding interpersonal verbal and written communications * Effective analytical, problem-solving, and organizational skills * Accuracy and attention to detail * The ability to handle multiple tasks and meet deadlines Education and Experience: Minimally requires a bachelor's degree, 1+ years of relevant experience, or an equivalent combination of education and experience. Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to clearances. This is a term appointment funded for one year from the start date with an excellent opportunity for renewal. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. The salary range for this position, including all possible grades is: $42,100.00 - $61,000.00 Salary Structure - additional information on Penn State's job and salary structure. CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines University Park, PA

New Castle County Dept. of Community Services has openings for the following part-time position (approximately 15-25 hours per week). This is a year-round position and hours, which will require nights and weekends. Selected applicants must pass a background check, medical history review and drug screen prior to start date, must have a reliable means of transportation, and must be willing to take first aid training. Please provide a valid e-mail address on application. Candidates may submit online employment applications using the NEOGOV online application system available at ********************************************* New Castle County is an Equal Opportunity Employer. GENERAL STATEMENT OF DUTIES: Performs specialized or semi-skilled work performing various assignments and duties within the Department of Community Services; does related work as required. DISTINGUISHING FEATURES OF THE CLASS: An employee in this class performs a variety of specialized or semi-skilled work aiding the Department of Community Services as a Library and Computer Aide, Hospitality Aide, or Recreation Leader II. The work involves special knowledge of programs and facilities. Experience related to the duties performed is preferred since some knowledge of programs may be required. This employee works under general to close supervision. EXAMPLES OF WORK: (Illustrative only) Library Aide: * May perform duties of a Community Services Worker I in addition to those listed below; * Works the circulation desk charging out and checking in all library materials; * Accepts fines/fees or merchandise; works cash register and issues receipts; * Requires use of computer and library specific software; * Searches and retrieves reserved materials and inter-library loans; * Inputs preliminary information for borrower registration; * Maintains confidentiality of borrower records; * Explains borrowing procedures to customers; * Prepares materials for circulation in accordance with defined procedures; * Receives shipments of new materials; * Empties book drop; • Assists in training new CSW Ils; * Moves, packs, and unpacks boxes regularly over the course of a shift; * Requires extensive standing and walking for majority of shift; * Requires regular bending, crouching, twisting and pushing for majority of shift. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Good knowledge of the rules and regulations of the area where the employee is assigned; ability to communicate courteously and effectively, both verbally and in writing; ability to get along with other employees; ability to follow oral and written directions; ability to keep simple records and reports; good judgment; courtesy; dependability; ability to operate a computer terminal, cash register and other office equipment. MINIMUM QUALIFICATIONS: Some experience in work related to the duties performed and possession of a high school diploma or GED; or an equivalent combination of experience, education or training directly related to the required knowledge, skills, and abilities. Preference may be given to applicants who are bilingual in Spanish and English. ADDITIONAL REQUIREMENTS: Possession of a valid Delaware Class D driver's license or its equivalent if it is required of the duties of the position. Must pass a Class Ill County physical examination if required of the duties of the position. Must pass a drug screening and criminal background check. Marlene Esposito ******************************** ************

The Community Outreach Specialist works with the Tax & Benefits Manager to raise awareness within the community and complete client intakes for Congreso's IRS certified VITA/TCE Tax Site. This position is responsible for educating and mobilizing the community to claim the Child Tax Credit and Earned Income Tax Credit. The Community Outreach Specialist conducts outreach activities, such as door-to-door community canvassing, presenting information at community events, and stationing information booths at high-traffic locations (i.e. libraries), as well as intake responsibilities, such as greeting Tax Site clients, managing appointments, preparing intake packets, etc. This seasonal part-time position works 15 to 25 hours per week during the tax season and may include weekend and/or evening hours. This position reports to the Tax & Benefits Manager. This is an Onsite position which also includes frequent travel to neighborhoods across Philadelphia. The Community Outreach Specialist applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Conducts outreach, in English and Spanish, to eligible participants through mail, resource tabling events, and door-to-door community canvassing. This position Prepares mailings and informational packets to send to eligible participants. Accurately records outreach efforts in Microsoft Excel, daily. Greets clients, manages scheduling, and completes client intake packets to ensure smooth operations at the Tax Site. Communicates daily with the Tax & Benefits Manager on progress and outcomes and responds effectively and proactively to program and organizational changes. Maintains confidentiality as indicated by agency and program policy and procedures. Provides administrative support functions for the program (i.e. copying, faxing, etc.). Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills required . Supervisory Responsibilities: This position has no supervisory responsibilities. Minimum Experience, Education, and Qualifications Minimum Education: High school diploma or GED/HISET a plus; experience in lieu of education considered. Minimum Experience: 1-2 years' experience in an office or administrative setting a plus. Certification/License: VITA volunteer and intake/interview certifications are required and may be completed post-hire.

Status: Full-Time, Non-Exempt (hourly) The Community Outreach will be an advocate for veterans and their families, responsible for ensuring their accessibility to the program, especially those experiencing thoughts of suicide. This role will involve developing community partnerships, providing program information, and facilitating the application process. The ideal candidate will have experience working with behavioral health populations and a strong understanding of community resources. Essential Duties and Responsibilities: Coordinate outreach initiatives to find homeless veterans and their families; Facilitate the program application process, including referrals, document collection, and participant screening; Develop and maintain relationships with community partners; Maintain records of community asset maps, outreach trackers, and mileage logs; Conduct outreach initiatives to locate veterans; Provide presentations to community partners to promote public awareness of program goals; Attend all internal, external, and community meetings relevant to the position; Act as a liaison to health, social and civic services (e.g., hospitals, substance use programs); Maintain accurate and up-to-date records of client charts; Participate in weekly supervision; Act as a liaison to health, social and civic services (e.g., hospitals, substance use programs); Ensure the confidentiality of every client served by the SSG program. Minimum Qualifications: Minimum High School Diploma, bachelor's degree preferred; Knowledge of and connections with the social service (specifically housing/homeless) and non-profit sectors; Minimum two (2) years working in relevant community engagement and communications field, preferably working with programs dealing with poverty, 1 homelessness and personal development; Valid driver's license with a good driving record and insurance.

The Community Outreach Specialist works with the Tax & Benefits Manager to raise awareness within the community and complete client intakes for Congreso's IRS certified VITA/TCE Tax Site. This position is responsible for educating and mobilizing the community to claim the Child Tax Credit and Earned Income Tax Credit. The Community Outreach Specialist conducts outreach activities, such as door-to-door community canvassing, presenting information at community events, and stationing information booths at high-traffic locations (i.e. libraries), as well as intake responsibilities, such as greeting Tax Site clients, managing appointments, preparing intake packets, etc. This seasonal part-time position works 15 to 25 hours per week during the tax season and may include weekend and/or evening hours. This position reports to the Tax & Benefits Manager. This is an Onsite position which also includes frequent travel to neighborhoods across Philadelphia. The Community Outreach Specialist applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Conducts outreach, in English and Spanish, to eligible participants through mail, resource tabling events, and door-to-door community canvassing. This position Prepares mailings and informational packets to send to eligible participants. Accurately records outreach efforts in Microsoft Excel, daily. Greets clients, manages scheduling, and completes client intake packets to ensure smooth operations at the Tax Site. Communicates daily with the Tax & Benefits Manager on progress and outcomes and responds effectively and proactively to program and organizational changes. Maintains confidentiality as indicated by agency and program policy and procedures. Provides administrative support functions for the program (i.e. copying, faxing, etc.). Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills required . Supervisory Responsibilities: This position has no supervisory responsibilities. Minimum Experience, Education, and Qualifications Minimum Education: High school diploma or GED/HISET a plus; experience in lieu of education considered. Minimum Experience: 1-2 years' experience in an office or administrative setting a plus. Certification/License: VITA volunteer and intake/interview certifications are required and may be completed post-hire.

SOCIAL SERVICE COORDINATOR (F/T) The Social Service Coordinator oversees social services at Bethesda Project's Supportive Housing Program and is responsible for training and supporting Case Managers in cooperation with other program supervisors. This role meets regularly with their respective Director to establish strategic priorities across the program with the goal of providing quality services to assist residents or guests while maintaining residential stability or moving on to housing, while achieving individual goals. Reports to : Director of Housing Major Responsibilities: Work collaboratively with other Social Service Coordinators to ensure continuity of social service provisions across Bethesda Project, while monitoring and reporting on key performance indicators with Directors. Assist Program Coordinators to interview applicants in order to select best qualified candidates for Case Managers. Provide new hire and ongoing training and clinical support for Case Managers. Work collaboratively Program Coordinators to ensure appropriate and comprehensive onboarding and training for new Case Managers; maintain and monitor Social Service Procedures for programs and ensure Case Managers are properly trained; including conducting onsite visits to perform case file and medication audits on a monthly basis. Provide clinical support to site teams during guest or resident mental health crises, as needed; organize and facilitate team debrief sessions following mental health crises that result in initiating an involuntary commitment. Provide interim case management support to guests or residents during staffing transitions to ensure continuity of care. Serve as a Field Instructor to Social Work students, as applicable. Skill/Educational Requirements: Master's degree, MSW or equivalent required Previous experience in social services, including management and supervisory experience Strong interpersonal and organizational communication skills Team oriented disposition Prior Supervisory experience required, in addition to demonstrated leadership qualities Proficient use of Microsoft Office Physical Requirements: Requires repetitive movement of hands and fingers for typing and/or writing. Ability to communicate and exchange information. Frequent standing, sitting, walking and climbing stairs, occasional stooping, kneeling or crouching and lifting up to 35lbs. Ability to reach with hands and arms and perform audio and visual assessments, as required.

Job Title: Case Management Coordinator of Family & Perinatal Department: Direct Services Job Status: Full-Time, Monday through Friday 9:30am-5pm Classification: Non-Exempt, Salaried Reports To: Assistant Director of Client Services Effective Date: November 18, 2025 Job Summary: The Family and Perinatal Case Management Coordinator plays a vital role in supporting the delivery of high-quality services to families and individuals during the perinatal period. This position is responsible for providing clinical, administrative, and educational supervision to a team of up to seven case managers and/or direct service staff, ensuring consistent, compassionate, and effective care across programs. As part of the Coordinator team, this role also provides back-up administrative and clinical coverage for the direct service unit, maintaining continuity of care and operational stability. The Coordinator collaborates closely with the Assistant Director of Client Services - Housing and Perinatal program to support staff development, uphold service standards, and contribute to strategic planning and quality improvement initiatives. Essential Job Duties: Supervision and Quality Assurance Supervise case management staff and monitor the timeliness and quality of services provided. Provide clinical, administrative, and educational supervision for up to 5 case managers and/or direct service staff. Meet weekly with staff to review cases for thoroughness and compliance; complete supervisory notes and two chart reviews per case manager per week. Schedule and lead monthly group meetings to share agency updates and facilitate case reviews or educational presentations. Ensure staff maintain caseloads appropriate to their roles and meet performance measures (e.g., client contact, screenings, psychosocial, service plans). Implement verbal and written feedback for staff needing performance improvement and orient new hires per DS policy and procedure manual. Take a strengths-based approach to supervision, fostering growth and resilience. Client Services & Documentation Document all client-related interactions in the agency's client database. Ensure intake coverage on designated days and assign staff for intake support when necessary. Interface with other AIDS service providers to coordinate comprehensive client care. Program Support and Coordination Actively participate in Coordinator and Operations meetings to align on goals and strategies. Support staff in meeting the minimum requirement of 450 units of service per month; document and monitor unit production monthly. Consult with other departments and staff to ensure effective communication and collaboration. Assist in implementing and improving the case management system, including service provision, staff orientation, in-service training, and student placement. Take initiative in improving systems and tools, such as creating or modifying forms and assessments to meet evolving needs. May be responsible for managing all aspects of one or more program related initiatives. Offer back-up coverage for case managers and intake services as needed. Collaboration & Communication Interface with other AIDS service providers to coordinate comprehensive client care. Consult with internal resources to ensure effective communication and service integration. Coaching & Performance Management Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence. Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes. Use a strengths-based approach to identify opportunities for development and reinforce individual and team contributions. Collaborate with staff to address performance gaps, and celebrate achievements. Ensure performance reviews are timely, constructive, and aligned with organizational goals and values. Timesheet Oversight & Accuracy Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies. Verify recorded hours against scheduled work. Review ADP's Time and Attendance dashboard and make adjustment(s) as needed. Ensure timely submission and approval of timesheets to support payroll and reporting processes. Knowledge, Skills and Abilities Proficient with principles and practices of case management, particularly in family/ perinatal, and HIV/AIDS-related services. Adapt to changing client and program needs with creativity and initiative. Thorough understanding of medical and psychosocial issues related to HIV infection, including trauma-informed and culturally responsive approaches. Proven ability to work effectively with diverse populations, including in critical and emergency situations. Knowledge of or willingness to learn Philadelphia's community resources, service providers, and systems of care. Knowledge of community resources and systems of care, including AIDS service organizations, public health, and behavioral health providers. Familiarity with applicable regulatory and documentation standards (e.g., HIPAA, Ryan White, Medicaid). Solid knowledge of the agency's policies, procedures, and performance metrics. Knowledgeable of Trauma-informed care, harm reduction, and culturally responsive service delivery. Possess supervisory and coaching skills, including performance management, providing feedback and know when to escalate staff concerns to the Assistant Director of Client Service - Housing and Perinatal. Lead with a strengths-based, supportive approach to staff supervision. Must be able to maintain confidentiality and professionalism in all interactions. Strong organizational and time management skills to balance supervision, documentation, and program coordination. Excellent analytical skills to review charts, monitor service quality, and interpret performance data. Effective meeting facilitation and group supervision techniques. Excellent written and verbal communication skills for internal coordination and external collaboration. Prioritize equity, inclusion, and client empowerment in service delivery. Familiarity with CaseWorthy or similar client management databases (e.g., CareWare, eClinicalWorks, Epic). Education and Experience Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field is required. Master's degree preferred, especially in Social Work (MSW), Counseling, or Public Health. Minimum of three (3) to five (5) years of experience in case management, clinical supervision, or direct service delivery within HIV/AIDS, perinatal health, or family services. Supervisory Responsibilities Case Managers and possibly other Direct Service staff Physical Demands Prolonged periods of sitting at a desk, standing, walking, bending and working on a computer. Use of hands to finger, handle or feel; reach with hands and arms; talk, hear and see. Occasionally this role is required to stoop, kneel or crouch. Able to lift occasionally up to 15-20 pounds. Ability to manage multiple tasks simultaneously in a fast-paced environment, including periods of high stress or emotional intensity related to client care. Working Environment Must be able to respond to critical or emergency situations with professionalism and composure. Must maintain confidentiality and comply with HIPAA and other privacy standards. Engage with a diverse team including case managers, healthcare providers, social workers and external agency representatives. May be exposed to hot or cold temperatures or noise levels that are distracting. Occasional evenings and weekends for outreach events or agency functions. Occasional local travel throughout Philadelphia to engage with clients. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, s typically change over time as requirements and employee skill levels change. Action Wellness retains the right to change or assign other duties to this position. Therefore, you are acknowledging to have read and understand the job description requirements, responsibilities and expectations set forth in this position description provided to you. You attest to be able to perform the essential job functions as outlined with or without a reasonable accommodation. No phone calls please. Salary range: $52k-57k