Service desk agent work from home jobs

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We're looking for highly skilled IT Service Desk Agents to join our team. The IT Service Desk Agent (I) serves as the first point of contact for the company teammates seeking technical assistance or general IT information. Provide tier 1 support for inbound calls, triage issues raised via voice (call) and ITSM tickets. Additionally they will create and manage tickets, providing first-level IT troubleshooting, and routing teammates to the appropriate department when necessary. Tier 1 agents deliver excellent customer service while ensuring timely issue resolution or proper escalation.Position Title: IT Service Desk Agent (I) Location: Remote - ColombiaWhat you will be doing: Customer Support Answer inbound calls and respond to email or chat inquiries for IT support or general information. Route teammates to the appropriate department or resource if their request falls outside of IT's scope. Issue Triage Analyze and prioritize issues from inbound calls and tickets to determine urgency and impact. Collect and document key details to ensure accurate ticket categorization and resolution. Apply knowledge base resources and scripts to address or escalate issues efficiently. Identify recurring issues or trends and flag them for further analysis. General Inquiries Provide information on common topics, such as IT processes or basic troubleshooting steps. Direct teammates to self-service resources, such as knowledge base articles or internal tools. Troubleshooting Perform first-line troubleshooting for hardware, software, account/password issues, and outages. Walk users through basic resolution steps and escalate complex issues to Tier 2 as needed. Ticket Management Create, update, and close tickets in the ticketing system, ensuring all information is accurately logged. Categorize and prioritize tickets based on urgency, complexity, and impact. Ensure escalations include thorough documentation of all troubleshooting steps performed. Knowledge Base Utilization Apply knowledge base resources to resolve common issues efficiently. Suggest updates or new articles to improve the knowledge base. Communication Provide clear, concise instructions to users at all technical skill levels. Keep teammates informed of ticket status and follow up as needed to ensure satisfaction. Service Level Agreement (SLA) Adherence Ensure all tickets and inquiries are handled within defined SLA timelines. Track and prioritize tasks based on urgency and impact. Requirements & QualificationsTo excel in this role, you should possess: Technical Skills: Basic understanding of Windows operating systems, Microsoft Office applications, and network troubleshooting. Familiarity with ticketing systems (e.g., Ivanti) and remote desktop tools (e.g., Bomgar). Soft Skills: Strong communication and active listening skills. Customer-focused mindset with a commitment to providing excellent service. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Experience: 1+ years in a technical support or customer service role preferred. Education: High school diploma or equivalent required; technical certifications (e.g., CompTIA A+) are a plus. Key Performance Metrics: Average Time to Answer Calls. First Call Resolution Rate. Number of Tickets Resolved within SLA. Customer Satisfaction Scores (CSAT). Call Routing Accuracy. Average Call Length. Triage Accuracy and Efficiency (from both tickets and inbound calls). Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insight Global is seeking a Helpdesk Analyst to join a prestigious international law firm client. This individual will be a member of the firm's IT support team and will provide technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The day-to-day responsibilities may include: - Field incoming help requests from end users via telephone and e-mail in a courteous manner. - Ensures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database. - Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions. - Update Help Desk knowledge base with accurate and up-to-date information. - Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment. Troubleshoot Android and Apple iOS software issues. - Maintains expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions. This is a 3-contract position and can sit fully remote in the US working Monday-Friday 2pm-10pm EST. Compensation $25-$40/hr Exact compensation may vary based on several factors, including skills, experience, and education. While on contract, benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - At least 1 year of helpdesk experience within a law firm - Strong understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications - Experience supporting mobile technologies iOS and Android - Excellent customer service skills and communication skills - BA degree, preferably within technology - Am Law 100 experience

Analyst, Center on Extremism REPORTS TO: Senior Associate Director, Center on Extremism SUPERVISION EXERCISED: None Grade/Class: Grade F, Exempt, PSA-Eligible ABOUT THE ORGANIZATION: ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all. PRIMARY FUNCTION: The Analyst (Antisemitism) will be responsible for advancing the mission of Center on Extremism by researching and analyzing antisemitism in diverse ideological movements and demographics. The Analyst will write reports and articles for public distribution, and analyses for internal use, and will participate in planning and carrying out agency responses to research findings. The Analyst will conduct presentations and trainings for law enforcement and other constituents. Responsibilities Primary: Research and analyze antisemitic movements and ideologies, groups, and individuals. Gather information from a wide variety of primary and secondary sources, including traditional media, social media, third party research sources, and others. Help develop qualitative and quantitative analysis of subject area, potentially with the use of a range of technical tools Draft and edit internal memoranda based on research findings for agency use. Create written reports and articles, and deliver verbal presentations and trainings, for external partners, law enforcement, outside constituents, and the public. Assist in planning and executing agency responses to research findings. Support regional offices and CSC departments on relevant subject matter by providing information, guidance, and other assistance. Ensure that research materials and findings are properly archived for use by current and future ADL employees. This provides a general overview of the role and its key responsibilities. It is not an exhaustive list of all duties, and ADL reserves the right to assign additional tasks as needed. Qualifications Skills: A strong understanding of contemporary and historical antisemitism required. Excellent research skills in primary and secondary sources. Demonstrated experience with social media monitoring tools and OSINT techniques required. Ability and willingness to quickly learn new technologies and adapt to a changing research environment. Ability to switch between quantitative and qualitative analytic lenses. Ability to thrive in a demanding, fast-paced multi-tasking environment. Strong interpersonal skills and ability to work in teams Excellent analytical and writing skills. Ability to demonstrate good judgment under pressure. Attributes: Committed to contributing to a culture where everyone thrives Collaborative team-player. Creative and innovative; takes initiative. Results-oriented - a problem solver (versus a problem identifier). Excels in dynamic environments that require adaptability. Ability to manage multiple priorities simultaneously. Energized by ADL's mission and work. Work Experience: The ideal candidate has demonstrable experience and expertise in research, academia, or public policy. Education: Bachelor's degree or equivalent experience required. Graduate degree preferred. Work Environment: Office environment. Additional hours may be needed on occasion to keep up with heavy workload and attend special events. ADL is a hybrid environment; this role may require 3 days in the office. Compensation: This position has a salary range of $60,000 to $72,000. Please note that actual salaries are commensurate with experience and reflect the budget for a given position, and since ADL has a location-based compensation structure, there may be a different range for candidates in other locations. For an overview of our total rewards package, please visit ********************************** ADL aims to create a working environment where every employee can thrive professionally. Our mission-driven work is best accomplished in an environment that supports belonging. ADL values a diverse workplace and strongly encourages people of all races, religions, nationalities, genders, LGBTQ+ individuals, people with disabilities, and veterans to apply. ADL is an equal opportunity employer. Recruitment, hiring, promotions and other terms, conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age, race, creed, religion, color, national origin, sex, sexual orientation, gender expression, marital status, physical or mental disability, veteran status, or military status, or in violation of any applicable Federal, state or local laws. ADL will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process, please contact the People & Culture department at ************************* . ADL will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable State, Local, and Federal laws. The information in this job description indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job, nor is it to be interpreted as a contract for employment.

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone and email communications. Support Analysts will respond to inbound calls and emails and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with internal team members and issuers. Organization and prioritization skills are extremely important in this position. The Support Analyst must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone communication, and working within spreadsheets and a CRM application. **Key Responsibilities:** + Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain positive working relationships with issuer points of contact + Manage and prioritize high caseloads during surge periods + Collaborate with Support Center colleagues and leadership to develop and improve processes + Assist with special projects as needed **Required minimum qualifications:** + Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk. + Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered. **Preferred qualifications:** + Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook + Prior experience in scheduling and facilitating meetings + Able to perform in a fast-paced, deadline-driven environment + Good written and oral communication skills + Able to work some evenings or overtime as required **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 21.50-23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Description About the RoleThe Deal Desk Specialist partners with Sales, Finance, Operations and Legal teams to facilitate the Order to Cash process. You will ensure that the deal cycle is in compliance with internal policies, legal guidelines and revenue recognition standards from start to finish. You are able to maintain these company and industry guidelines while also assisting the sales team with complex deal structures to help close deals. Location - Remote in TX or FL - Mon - Friday 8 AM - 5 PM PST What You'll be Doing Review/Approve non-standard deal requests in DealHub related to special terms, payment terms, discounts, etc. Work closely with the Legal team to address EULA modifications to be included on deals Cross-train with Billing team to assist with order processing wich consists of order form review, subscription set up and provisioning Maintain EOM outstanding deal reports and follow up with AEs and their managers as needed Work with Sales Operations to make changes in DealHub that may be related to new policies, product offerings, pricing strategies or increased efficiency Performs other duties and responsibilities as assigned About You 1-2 years Deal Desk experience, supporting a sales org Experience with a CPQ tool (DealHub preferred) and Salesforce Attention to detail Excellent written and verbal communication skills Able to prioritize and balance multiple tasks; strong organizational and time management skills are required Approachable Solution oriented About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: As a Technology Service Desk Intern, you will work with the Service Desk team. You will demonstrate curiosity and passion for technology. Applicants should have strong verbal and written communication skills with a background and/or interest in Technology. The successful applicant will enjoy working in a dynamic, fast-paced environment. Your 10-week-long summer internship will be filled with opportunities for professional development, mentorship, the chance to apply coursework to real-world experiences, and some fun, too! Essential Job Functions: Providing technical support for technical issues. Assisting in active Technology projects. Backup Presenter for IT Orientation. Other duties as needed Required Knowledge, Skills and Abilities: Must be enrolled in a Bachelors (as a rising Sophomore, Junior, or Senior) or Master's program Strong Customer Service skills Experience with Office 365 suite A passion for Technology Location: This position can be fully remote, but have preference for Encino, CA. Working Hours: 8:00am to 5:00pm local office time Working Conditions: Professional office environment. Working inside, siting, standing. Will be assigned to a work station. #LI-Remote Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

The Service Desk Specialist provides a focal point for all employees when contacting the I.T. department for hardware or software support, serving as a first point of contact and a primary source of resolutions and expertise for all the organization's internal technology needs. In addition to managing internal support requests, a Service Desk Specialist is a key contributor to a steady stream of enterprise level project work. SPECIFIC DUTIES: Serve as a first point of contact for all internal technology needs and issues, resolving a large percentage without escalation while providing excellent customer service. Consistently, accurately, and in a timely fashion record all service requests and issues in the Service Desk ticketing system, triaging tickets to other members of the IT team when necessary or appropriate. Provide hardware and software support for both onsite and offsite employees, including PC's/Macs, smartphones, printers, A/V equipment, and associated accessories. Format and distribute new PCs as directed by management. Create job aids for users and system documentation for other support personnel. Creation and maintenance of user accounts and password resets for the network and various enterprise applications. Documents, tracks and monitors the problem to ensure a timely resolution. Diligently ensure that all equipment is properly recorded and tagged, and that software licensing is strictly enforced. Assist other IT Staff as needed. EMPLOYEES SUPERVISED: None JOB REPORTS TO: Service Desk Manager QUALIFICATIONS, EXPERIENCE REQUIRED: Bachelor's degree in Computer Science, or equivalent. Excellent customer service skills with experience in technology support. Excellent written and verbal communication skills. Excellent analytical and organizational skills, with the ability to identify priorities correctly in a high volume workload environment. Excellent research abilities to supplement experience in resolving issues and providing advice/recommendations on technical subjects. Demonstrated experience and strong proficiency supporting Microsoft technologies. Demonstrated experience and proficiency supporting Apple technologies. Must be proficient with the Microsoft Office suite (2010/2013/2016) including Word, Excel, PowerPoint, Outlook. 2 years' experience providing user support in a Windows environment (Windows XP & Windows 2007/2010). Demonstrated experience in virus detection and removal. Demonstrated experience in operating system deployment. Strong aptitude for learning and diagnosing software and hardware problems. Ability to quickly learn new and rapidly changing technology Proactive involvement with educational and training activities to enhance technical knowledge. Location: Atlanta Office

The Big Picture: TopDog Technologies is seeking a proactive and customer-focused IT Help Desk Specialist to support our rapidly growing organization. This role provides frontline technical assistance to attorneys, staff, and leadership, ensuring that all users receive timely, accurate, and professional support. The ideal candidate is highly responsive, solutions-oriented, and comfortable working in a high-expectation environment where technology uptime is critical. What You'll Do: Technical Support & Troubleshooting Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email Diagnose and resolve hardware, software, and network issues for Windows and Mac environments Support core applications (Microsoft 365, Google Workspace, Adobe, Google Meet, Slack, Amazon Connect VoIP systems, Salesforce, etc.) Troubleshoot remote access tools and authentication issues Escalate complex issues to senior IT staff when necessary User Support & Training Provide onboarding technical setup for new hires (accounts, devices, permissions, system walkthroughs) Assist employees and attorneys with day-to-day IT questions, equipment setup, and best practices Deliver basic technical training or guidance to non-technical users Systems & Device Management Set up, configure, and maintain laptops, desktops, and peripherals Assist in maintaining inventory of equipment, software licenses, and user access lists Monitor and update tickets to ensure timely resolution and communication Process devices for warranty repairs Security & Compliance Assist in enforcing IT security policies, MFA requirements, and data protection standards Maintain confidentiality when accessing sensitive legal, HR, or client information Support compliance efforts across multi-state environments Process & Documentation Maintain accurate documentation of troubleshooting steps and resolutions Recommend workflow improvements, system enhancements, and standard operating procedures Contribute to creating knowledge base articles and user guides What You Bring: Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent technical experience) 1-3 years of IT support or help desk experience, preferably in a legal, high-performance, or multi-location environment Strong troubleshooting skills across hardware, software, and networks Excellent customer service skills with the ability to communicate clearly with technical and non-technical users High attention to detail, urgency, and professionalism Ability to work independently, manage multiple priorities, and maintain confidentiality Experience with ticketing systems, remote support tools, and identity/access management platforms Experience with Salesforce and automation tools like Make.com or n8n is a strong plus A genuine drive to learn new tools and concepts, stay curious when facing unfamiliar problems, and adapt quickly as systems and priorities evolve Why TopDog Law Is The Place To Be: Join the fastest-growing law firm in the U.S. and be part of a team driven by momentum, innovation, and real impact 🚀 Work fully remote from anywhere, supported by a high-performance culture built on speed, accountability, and results 💻 Do meaningful work that directly contributes to firm growth, client outcomes, and operational excellence Grow your career quickly with real opportunities for advancement, we promote from within 🪜 Thrive in a culture of innovation focused on continuous improvement, collaboration, and high-quality execution Benefit from leadership that invests heavily in people, technology, training, and long-term success 🖥️ Earn competitive compensation and strong benefits, including comprehensive medical, dental, vision, life, and protection plans 💵 Receive a 4% 401(k) company match, helping you build long-term financial security from day one. 💰 Access company-paid holidays, two floating holidays, and five paid sick days (with rollover up to 10 days). Enjoy generous paid time off: 120 hours in year one 160 hours beginning your second anniversary 200 hours annually starting your fifth anniversary

Tier I Helpdesk Analyst Clearance Requirement: U.S. Citizen or Permanent Resident eligible for Public Trust clearance Hourly rate: $18 - $20 per hour Who We Are At RCG, we re more than just a federal contracting company we re a team of innovators, problem-solvers, and collaborators. Proudly Certified as a Great Place to Work , we are committed to building a culture where people can grow, contribute, and thrive while delivering exceptional IT services to government clients. The Opportunity We re seeking a Tier I Helpdesk Analyst to join our support team on a federal government contract in Suitland, MD. This role is ideal for IT professionals who enjoy solving problems, helping users, and keeping technology running smoothly. As the first line of defense, you ll be the go-to resource for troubleshooting and resolving user issues across hardware, software, and network systems making a real difference every day. What You ll Do Provide front-line technical support via phone, email, web, and in-person interactions. Assist users with issues related to email, directories, operating systems, and desktop applications (Windows and Mac). Troubleshoot and resolve hardware/software issues for PCs, printers, and peripherals. Document and track user issues, resolutions, and follow-ups in the ticketing system. Escalate complex issues to higher-level support as needed, ensuring timely resolution. Deliver excellent customer service by clearly communicating with users and managing expectations. Contribute to helpdesk documentation, including user guides and troubleshooting procedures. Participate in team meetings and share input to improve helpdesk processes. What We re Looking For High School Diploma or equivalent (Associate s or higher preferred). 2+ years of technical support experience, providing phone and in-person assistance for email, directories, Windows desktop apps, and contract-specific applications. Experience as the initial point of contact for troubleshooting hardware and software issues (PCs, printers, peripherals). Familiarity with ticketing systems to manage and track support requests. Strong problem-solving skills, with the ability to work independently or under general direction. Excellent written and verbal communication skills able to explain technical issues to non-technical users. U.S. Citizen or Permanent Resident eligible for Public Trust clearance. Preferred Skills & Certifications Associate s degree in IT, Computer Science, or related field. CompTIA A+, Network+, or similar certifications. Familiarity with ITIL best practices. Prior experience supporting federal government environments. Why You ll Love Working Here Certified Great Place to Work supportive and inclusive culture. Competitive pay and benefits package. Opportunities to grow and advance your IT career. Make a direct impact by supporting mission-critical government operations. Equal Opportunity Statement RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ready to kick-start your next IT career step? Apply today and bring your technical skills to a team that values innovation, collaboration, and excellence.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As a Service Desk Technician II, you will be responsible for managing day-to-day support desk tickets and serving as an elevated resource for client-initiated requests. Your primary focus will be to fully resolve tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent escalations by providing first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Location and Work Expectations This is a remote position; however, candidates must be based in the Kansas City area and should be willing and able to travel if the need arises, though such travel is expected to be infrequent Monday-Friday, 8am-5pm CST This role also includes participation in a rotating on-call schedule What you will be doing Manage client service tickets, ensuring timely resolution or proper escalation Assisting in the phone queue to handle client calls during part of your day, or as needed during high call volume surges Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems Perform software upgrades and address system gaps or process issues Create, update and maintain accurate client documentation Identify and communicate infrastructure improvements and security concerns Coach and mentor fellow Ntivians to enhance performance and support professional development Adhere to industry best practices and ensure compliance with security and operational standards Assist with additional duties to support team goals Required Knowledge and Experience 2-3 years of Help Desk experience Proficient in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies including spam filters Familiarity in navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues Intermediate knowledge of at least one cloud platform and its console Experience with software deployments Familiar with network hardware, including Firewalls, Managed Switches, and WAPs Familiarity with RAID, NAS, and SAN concepts Familiarity with Apple mac OS Familiarity with VOIP phone support iOS and Android experience Experience generating vendor access accounts while adhering to industry security best practices Ability troubleshoot and resolve issues with secure remote access methods Proficient in creating limited domain user accounts and delegating local server administration as needed Knowledge of auditing and implementing "need to know" access control and permissions Experience with managing shared drive permissions and optimizing the use of security groups (e.g., avoiding the default Domain Users group) Experienced in optimizing, applying, and filtering group policies via item-level filtering and security groups Familiarity with security tools and best practices for securing client infrastructure Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly Capable of providing escalation support and identifying imminent system failures for timely escalation Ability to identify misconfigured services or applications and escalate appropriately Ability to document technical processes and solutions clearly Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) You'll be successful in this role if you have experience in/with Strong problem-solving capabilities Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients Strong attention to detail and accuracy Excellent communication skills Ability to understand the business impact of technical problems and solutions Ability to foster a supportive and collaborative environment Ability to translate complex technical concepts into simple, easy-to-understand language for non-technical end users Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Desired certifications: CompTIA A+ CompTIA Network+ CompTIA Security+ Related Microsoft certifications Desired Education: Bachelor's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred Experience working for a Managed Services Provider Knowledge of ITIL or other service management frameworks is a plus Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $41,000.00 and $55,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/21/25.

Job Description At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a help desk associate who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Job Summary The LTSS MD Help Desk Tier 1 Specialist will serve as a primary point of contact for the LTSS Maryland customers, answering phone calls, emails and all first level review of issues reported. Work in a deadline-driven environment collaboratively with the rest of the Production Support and product development teams through every step of the defect life-cycle. Principal Responsibilities Provide customer support and technical issue resolution via email, phone, and Defect tracking system. Build rapport and elicit problem details from customers. Provide timely, efficient, and pleasant follow up to customer questions or issues, as applicable. Communicate customer priorities regarding defects to Tier 2 HD. Work with Tier 2 HD, Tier 3 HD and Business Analysts to understand new features being released. Work with Production Support team lead to convey release information to customers. Work with Tier 2, and 3 HD and Core Team to determine release schedule with customers. Document all incidents in incident tracking system Manage incidents to closure or escalation to Tier 2. Interact effectively with customers and internal development team Escalate issues as needed Assist in generating training materials and customer facing documentation. Required Skills College degree and 0-2 years of related work experience, or Associate degree and 2-3 years of related work experience, or High School diploma/equivalent and 4-5 years related work Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel. Strong interpersonal skills. Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management. Must be a strong team player with excellent written and verbal communication skills in English. Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills. Strong client focus and collaborative work style Ability to understand and explain technical information Ability to create customer facing documentation Location: Remote Status: Full time salaried with company benefits NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

Hi Workday enthusiast. What you need - Mandatory: To have Configured Workday Open Enrollment for at least 3 companies - Please do not apply if you have never set up Workday Open Enrollment. It is an absolute requirement and we cannot hire you with it. Only serious candidates please. What you'll be doing: Lead a Workday Open Enrollment configuration and support process, adding improvements and automating processes Identify/research and resolve Workday Open Enrollment solution issues as needed Help to develop the knowledge, abilities, and skills of the Workday Benefits team Work closely with head of Benefits/Total Rewards to define the needed functionality Be the Workday subject matter expert of the use of Workday Open Enrollment solution Provide subject matter expertise to aid in decision making related to the Workday Open Enrollment process Architect overall Workday Open Enrollment solution to ensure that all work streams are cohesive and downstream impacts are considered and mitigated Advise clients on industry standards and leading practices. Demonstrate design options using prototyping. What we need to have: 5+ years of consulting experience, most recently in a Sr. Consultant, or similar level role, preferably with a large consulting firm 4+ years of custom Workday Open Enrollment solution configuration. Experience managing teams of 1+ persons Ability to talk with client about all the choices, their benefits and costs, and help guide the overall requirements process. Specs on the role we are offering: Contract: Term - 2 months to Oct 15, 2022 (might be extended) Start - Aug 8-15, 2022 40/hours/week - Full Time Your Location: 100% Remote Client Location: Central Time Zone Rate: Negotiable Who we are: CloudSmartHR is the next generation of Workday consulting firms. We combine skilled Workday consultants with transparent communication and New paradigm in Workday consulting. We have been around a long time and have seen what works. Get what you have always wanted. * Access to a huge, talented team * Fantastic Rates that work within your budgets * Easy to work with using our transparent reporting process * No-headache results. You deserve a NEW level of relationship with your Workday partner. Find out why we get top recommendations.

The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone and email communications. Support Analysts will respond to inbound calls and emails and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with internal team members and issuers. Organization and prioritization skills are extremely important in this position. The Support Analyst must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone communication, and working within spreadsheets and a CRM application. Key Responsibilities: Analyze incoming cases to determine and relay applicable guidance to issuers Provide exemplary customer service through phone and email Answer inbound phone calls Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered Understand and follow escalation criteria to forward issues where the requests are not resolved promptly Build and maintain positive working relationships with issuer points of contact Manage and prioritize high caseloads during surge periods Collaborate with Support Center colleagues and leadership to develop and improve processes Assist with special projects as needed Required minimum qualifications: Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree. Experience in customer service. Experience analyzing data or working on a helpdesk. Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered. Preferred qualifications: Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook Prior experience in scheduling and facilitating meetings Able to perform in a fast-paced, deadline-driven environment Good written and oral communication skills Able to work some evenings or overtime as required

Applications for this posting will be accepted until 11/21/25. ADP is hiring a SAP Client Tech Support Consultant. (REMOTE) Job Responsibilities: Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation. Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex. Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify, manage and test SAP Note application as an Advanced Correction. Create and send Customer messages to SAP to request support and corrections Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach. Provide mentoring support and guidance to other consultants on areas of expertise Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team. Performs other related duties as assigned. Technology Specific Job Requirements: SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration Excellent Understanding of Payroll Processing Methodology Understanding of Employee Self Service/Portal. Experience : 3-5 Years of Directly Related Experience. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions. Demonstrate knowledge and application of key methodologies employed by Application Support Team. Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation. Excellent verbal and written communication skills. Client Focused. Ability to Mentor and Guide other associates in area of expertise.

Applications for this posting will be accepted until 11/21/25. ADP is hiring a SAP Client Tech Support Consultant. (REMOTE) Job Responsibilities: Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation. Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex. Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify, manage and test SAP Note application as an Advanced Correction. Create and send Customer messages to SAP to request support and corrections Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach. Provide mentoring support and guidance to other consultants on areas of expertise Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team. Performs other related duties as assigned. Technology Specific Job Requirements: SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration Excellent Understanding of Payroll Processing Methodology Understanding of Employee Self Service/Portal. Experience : 3-5 Years of Directly Related Experience. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions. Demonstrate knowledge and application of key methodologies employed by Application Support Team. Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation. Excellent verbal and written communication skills. Client Focused. Ability to Mentor and Guide other associates in area of expertise.

Details: Job Responsibilities: Provide technical end-user support via telephone, web chat, or end-user-submitted issues. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering information into the ticketing system timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. Details: Job Requirements: Associate degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course preferred. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Microsoft Office Suite, Active Directory, etc.) experience is a plus. Familiarity with ticketing system, especially ServiceNow, a strong advantage. Must be willing to work in different shifts, holidays, and weekends. This particular position is a 2pm-10:30pm Afternoon Shift. This is a Work-From-Home position. Reliable ISP and suitable work area is required. Fresh graduates are encouraged to apply. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. Listed salary ranges may vary based on experience, qualifications, and local market.