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The differences between service desk analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, an analyst has an average salary of $73,007, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for an analyst are customer service, troubleshoot, and data analysis.
| Service Desk Analyst | Analyst | |
| Yearly salary | $45,397 | $73,007 |
| Hourly rate | $21.83 | $35.10 |
| Growth rate | - | 11% |
| Number of jobs | 55,828 | 253,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 67% |
| Average age | 37 | 44 |
| Years of experience | - | 4 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Service desk analysts and analysts have different pay scales, as shown below.
| Service Desk Analyst | Analyst | |
| Average salary | $45,397 | $73,007 |
| Salary range | Between $30,000 And $67,000 | Between $53,000 And $99,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | The Citadel | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a service desk analyst and an analyst in terms of educational background:
| Service Desk Analyst | Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 67% |
| Most common major | Information Technology | Business |
| Most common college | - | Northwestern University |
Here are the differences between service desk analysts' and analysts' demographics:
| Service Desk Analyst | Analyst | |
| Average age | 37 | 44 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 52.4% Female, 47.6% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 13% | 12% |