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The differences between service desk analysts and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Service Desk Analyst | Information Technology/Support Technician | |
| Yearly salary | $45,397 | $45,591 |
| Hourly rate | $21.83 | $21.92 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Service desk analysts and information technology/support technicians have different pay scales, as shown below.
| Service Desk Analyst | Information Technology/Support Technician | |
| Average salary | $45,397 | $45,591 |
| Salary range | Between $30,000 And $67,000 | Between $31,000 And $66,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Pennsylvania |
| Best paying company | The Citadel | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a service desk analyst and an information technology/support technician in terms of educational background:
| Service Desk Analyst | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Most common major | Information Technology | Computer Science |
| Most common college | - | University of Pennsylvania |
Here are the differences between service desk analysts' and information technology/support technicians' demographics:
| Service Desk Analyst | Information Technology/Support Technician | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |