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The differences between service desk analysts and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Service Desk Analyst | Services Desk Technician | |
| Yearly salary | $45,397 | $42,123 |
| Hourly rate | $21.83 | $20.25 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Service desk analysts and services desk technicians have different pay scales, as shown below.
| Service Desk Analyst | Services Desk Technician | |
| Average salary | $45,397 | $42,123 |
| Salary range | Between $30,000 And $67,000 | Between $31,000 And $55,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | The Citadel | Forum Energy Technologies |
| Best paying industry | Technology | Government |
There are a few differences between a service desk analyst and a services desk technician in terms of educational background:
| Service Desk Analyst | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Information Technology | Information Technology |
| Most common college | - | University of Pennsylvania |
Here are the differences between service desk analysts' and services desk technicians' demographics:
| Service Desk Analyst | Services Desk Technician | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |