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The differences between service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Service Representative | Associate Customer Service Representative | |
| Yearly salary | $33,692 | $35,215 |
| Hourly rate | $16.20 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 199,751 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Service representatives and associate customer service representatives have different pay scales, as shown below.
| Service Representative | Associate Customer Service Representative | |
| Average salary | $33,692 | $35,215 |
| Salary range | Between $24,000 And $45,000 | Between $26,000 And $46,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Northern Trust | Deutsche Bank |
| Best paying industry | Government | Finance |
There are a few differences between a service representative and an associate customer service representative in terms of educational background:
| Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and associate customer service representatives' demographics:
| Service Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |