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The differences between service representatives and cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service representative has an average salary of $33,692, which is higher than the $28,144 average annual salary of a cashier.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a cashier are front end, cash handling, and basic math.
| Service Representative | Cashier | |
| Yearly salary | $33,692 | $28,144 |
| Hourly rate | $16.20 | $13.53 |
| Growth rate | -4% | -10% |
| Number of jobs | 210,671 | 456,110 |
| Job satisfaction | 5 | 4.2 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 45% |
| Average age | 40 | 34 |
| Years of experience | 12 | - |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
Service representatives and cashiers have different pay scales, as shown below.
| Service Representative | Cashier | |
| Average salary | $33,692 | $28,144 |
| Salary range | Between $24,000 And $45,000 | Between $21,000 And $36,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Northern Trust | Deloitte |
| Best paying industry | Government | Retail |
There are a few differences between a service representative and a cashier in terms of educational background:
| Service Representative | Cashier | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and cashiers' demographics:
| Service Representative | Cashier | |
| Average age | 40 | 34 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 27.1% Female, 72.9% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 5.2% Hispanic or Latino, 20.7% Asian, 7.5% White, 55.8% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 5% |