Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Service Representative | Client Representative | |
| Yearly salary | $33,692 | $41,785 |
| Hourly rate | $16.20 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 238,735 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Service representatives and client representatives have different pay scales, as shown below.
| Service Representative | Client Representative | |
| Average salary | $33,692 | $41,785 |
| Salary range | Between $24,000 And $45,000 | Between $28,000 And $60,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Northern Trust | IBM |
| Best paying industry | Government | Technology |
There are a few differences between a service representative and a client representative in terms of educational background:
| Service Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and client representatives' demographics:
| Service Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |