Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Service Representative | Customer Relations Representative | |
| Yearly salary | $33,692 | $38,632 |
| Hourly rate | $16.20 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 235,295 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Service representatives and customer relations representatives have different pay scales, as shown below.
| Service Representative | Customer Relations Representative | |
| Average salary | $33,692 | $38,632 |
| Salary range | Between $24,000 And $45,000 | Between $29,000 And $50,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Northern Trust | Cook Children's Medical Center |
| Best paying industry | Government | Finance |
There are a few differences between a service representative and a customer relations representative in terms of educational background:
| Service Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and customer relations representatives' demographics:
| Service Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |