Service representative vs customer sales representative

The differences between service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a service representative include customer service, client service and patients. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Service representative vs customer sales representative overview

	Service Representative	Customer Sales Representative
Yearly salary	$33,692	$38,744
Hourly rate	$16.20	$18.63
Growth rate	-4%	-4%
Number of jobs	210,671	303,801
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Service representative vs customer sales representative salary

Service representatives and customer sales representatives have different pay scales, as shown below.

	Service Representative	Customer Sales Representative
Average salary	$33,692	$38,744
Salary range	Between $24,000 And $45,000	Between $27,000 And $54,000
Highest paying City	New York, NY	Santa Rosa, CA
Highest paying state	New York	Hawaii
Best paying company	Northern Trust	Merck
Best paying industry	Government	Finance

Differences between service representative and customer sales representative education

There are a few differences between a service representative and a customer sales representative in terms of educational background:

	Service Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Service representative vs customer sales representative demographics

Here are the differences between service representatives' and customer sales representatives' demographics:

	Service Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 39.6% Female, 60.4%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service representative and customer sales representative duties and responsibilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Service representative vs customer sales representative skills

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Service Representative
Service Representative vs Customer Sales Representative

Updated January 8, 2025

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