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The differences between service representatives and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a customer support coordinator. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Service Representative | Customer Support Coordinator | |
| Yearly salary | $33,692 | $37,136 |
| Hourly rate | $16.20 | $17.85 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 259,956 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Service representatives and customer support coordinators have different pay scales, as shown below.
| Service Representative | Customer Support Coordinator | |
| Average salary | $33,692 | $37,136 |
| Salary range | Between $24,000 And $45,000 | Between $25,000 And $53,000 |
| Highest paying City | New York, NY | San Jose, CA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Northern Trust | Arrow Electronics |
| Best paying industry | Government | Technology |
There are a few differences between a service representative and a customer support coordinator in terms of educational background:
| Service Representative | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and customer support coordinators' demographics:
| Service Representative | Customer Support Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |