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The differences between service representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Service Representative | Customer Support Representative | |
| Yearly salary | $33,692 | $37,404 |
| Hourly rate | $16.20 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 243,140 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Service representatives and customer support representatives have different pay scales, as shown below.
| Service Representative | Customer Support Representative | |
| Average salary | $33,692 | $37,404 |
| Salary range | Between $24,000 And $45,000 | Between $29,000 And $47,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Northern Trust | University of California, Berkeley |
| Best paying industry | Government | Finance |
There are a few differences between a service representative and a customer support representative in terms of educational background:
| Service Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and customer support representatives' demographics:
| Service Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |