Service representative vs enrollment representative

The differences between service representatives and enrollment representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and an enrollment representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for a service representative include customer service, client service and patients. The most important skills for an enrollment representative are home health, customer service, and data entry.

Service representative vs enrollment representative overview

	Service Representative	Enrollment Representative
Yearly salary	$33,692	$31,463
Hourly rate	$16.20	$15.13
Growth rate	-4%	-4%
Number of jobs	210,671	185,567
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

Service representative vs enrollment representative salary

Service representatives and enrollment representatives have different pay scales, as shown below.

	Service Representative	Enrollment Representative
Average salary	$33,692	$31,463
Salary range	Between $24,000 And $45,000	Between $25,000 And $38,000
Highest paying City	New York, NY	Temecula, CA
Highest paying state	New York	California
Best paying company	Northern Trust	Curry College
Best paying industry	Government	Non Profits

Differences between service representative and enrollment representative education

There are a few differences between a service representative and an enrollment representative in terms of educational background:

	Service Representative	Enrollment Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Service representative vs enrollment representative demographics

Here are the differences between service representatives' and enrollment representatives' demographics:

	Service Representative	Enrollment Representative
Average age	40	40
Gender ratio	Male, 39.6% Female, 60.4%	Male, 29.1% Female, 70.9%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service representative and enrollment representative duties and responsibilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Service representative vs enrollment representative skills

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

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Office and Administrative Industry
Service Representative
Service Representative vs Enrollment Representative

Updated January 8, 2025

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