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The differences between service representatives and finance service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service representative, becoming a finance service representative takes usually requires 2-4 years. Additionally, a finance service representative has an average salary of $38,361, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a finance service representative are financial services, patients, and team-oriented environment.
| Service Representative | Finance Service Representative | |
| Yearly salary | $33,692 | $38,361 |
| Hourly rate | $16.20 | $18.44 |
| Growth rate | -4% | 10% |
| Number of jobs | 210,671 | 220,519 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 60% |
| Average age | 40 | 43 |
| Years of experience | 12 | 4 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A financial service representative typically works for a bank or a similar establishment. One of their primary responsibilities is to reach out to clients and offer financial advice, services, or products such as insurance and credit cards. They can also set appointments, meet with clients to discuss benefits, and even gather applications. Furthermore, a financial service representative needs to have extensive knowledge of the products and services and be equipped with communication skills to build a rapport that will be essential in securing trust and sales.
Service representatives and finance service representatives have different pay scales, as shown below.
| Service Representative | Finance Service Representative | |
| Average salary | $33,692 | $38,361 |
| Salary range | Between $24,000 And $45,000 | Between $25,000 And $58,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Northern Trust | Bloomberg |
| Best paying industry | Government | Government |
There are a few differences between a service representative and a finance service representative in terms of educational background:
| Service Representative | Finance Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between service representatives' and finance service representatives' demographics:
| Service Representative | Finance Service Representative | |
| Average age | 40 | 43 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 41.2% Female, 58.8% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 5.7% Unknown, 4.1% Hispanic or Latino, 11.9% Asian, 10.1% White, 67.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |