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The differences between service representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a guest service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $26,847 average annual salary of a guest service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a guest service representative are reservations, guest service, and cleanliness.
| Service Representative | Guest Service Representative | |
| Yearly salary | $33,692 | $26,847 |
| Hourly rate | $16.20 | $12.91 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 142,302 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.
Service representatives and guest service representatives have different pay scales, as shown below.
| Service Representative | Guest Service Representative | |
| Average salary | $33,692 | $26,847 |
| Salary range | Between $24,000 And $45,000 | Between $20,000 And $34,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Northern Trust | Seattle Seahawks |
| Best paying industry | Government | Retail |
There are a few differences between a service representative and a guest service representative in terms of educational background:
| Service Representative | Guest Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and guest service representatives' demographics:
| Service Representative | Guest Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 29.9% Female, 70.1% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |