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The differences between service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a service center representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a service center representative are patients, HR, and customer calls.
| Service Representative | Service Center Representative | |
| Yearly salary | $33,692 | $33,420 |
| Hourly rate | $16.20 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 196,101 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Service representatives and service center representatives have different pay scales, as shown below.
| Service Representative | Service Center Representative | |
| Average salary | $33,692 | $33,420 |
| Salary range | Between $24,000 And $45,000 | Between $26,000 And $41,000 |
| Highest paying City | New York, NY | Alameda, CA |
| Highest paying state | New York | California |
| Best paying company | Northern Trust | Cisco |
| Best paying industry | Government | Insurance |
There are a few differences between a service representative and a service center representative in terms of educational background:
| Service Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and service center representatives' demographics:
| Service Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |