Service superintendent vs general service manager

Differences between service superintendent and general service manager duties and responsibilities

Service superintendent example responsibilities.

• Analyze traffic flow and develop strategies to manage logistics for passenger / airlift readiness.
• Manage the daily cleaning and painting operations for 7 USCG certify vessels , 3 buildings, and five docks.
• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Lead small unit combat operations to include building clearing during multiple combat deployments.
• Market and sell new, used and brokerage boats as a member of the sales department.
• Do full audio installations and upgrades as well as repair existing systems on customer's boats.
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General service manager example responsibilities.

• Lead team through ISO certification which increase quality and processes.
• Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
• Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Maximize repair/assembly departments' workflow, parts inventory, and logistics.
• Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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