Service supervisor jobs in Youngstown, OH - 606 jobs
All
Service Supervisor
Service Manager
Customer Service Supervisor
Team Leader
Operation Supervisor
Team Supervisor
Assistant Service Manager
Supervisor-Patient Accounts
Overnight Supervisor
Call Center Supervisor
Assistant Supervisor
Customer Service Manager
Service Director
Support Supervisor
Supervisor Patient Care
Akron Children's Hospital 4.8
Service supervisor job in Akron, OH
Full Time 36 hours/week 7pm-7am
onsite
The Supervisor Patient Care is responsible for nursing operations and patient care delivery across multiple units during assigned shifts. This role is responsible for staffing management and coordination among hospital departments. The Supervisor collaborates with the Transfer Center for patient placement and throughput, responds to emergencies and codes, and activates the Hospital Emergency Incident Command, when necessary, potentially serving as the Incident Commander
Responsibilities:
1.Understands the business, financials industry trends, patient needs, and organizational strategy.
2.Provides support and assistance to nursing staff to ensure adherence to patient care protocols and quality standards.
3. Assist in monitoring the department budget and helps maintain expenditure controls.
4. Promotes and maintains quality care by supporting nursing staff in the delivery of care during assigned shifts.
5. Visits patient care units to assess patient conditions, evaluates staffing needs and provides support to caregivers.
6. Communicates with the appropriate Nursing Management staff member [VP of Patient Services, Directors of Nursing and Nurse Managers] about any circumstances or situations which has or may have serious impact to patients, staff or hospital.
7. Assist in decision-making processes and notifies the Administrator on call when necessary.
8. Collaborates with nursing and hospital staff to ensure the operational aspects of patient care units are maintained effectively.
9. Supports the nursing philosophy and objectives of the hospital by participating in educational efforts and adhering to policies and procedures.
10. Other duties as assigned.
Other information:
Technical Expertise
1. Experience in clinical pediatrics is required.
2. Experience working with all levels within an organization is required.
3. Experience in healthcare is preferred.
4. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Education and Experience
1. Education: Graduate from an accredited School of Nursing; Bachelor of Science in Nursing (BSN) is required.
2. Licensure: Currently licensed to practice nursing as a Registered Nurse in the State of Ohio is required.
3. Certification: Current Health Care Provider BLS is required; PALS, NRP, ACLS or TNCC is preferred.
4. Years of relevant experience: Minimum 3 years of nursing experience required.
5. Years of supervisory experience: Previous Charge Nurse, Clinical Coordinator, or other leadership experience is preferred.
Full Time
FTE: 0.900000
Status: Onsite
$52k-69k yearly est. 21d ago
Looking for a job?
Let Zippia find it for you.
Operations Supervisor
Central Transport 4.7
Service supervisor job in Youngstown, OH
Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
Salary ranges from:
$60,000 - $75,000 + up to 10% in bonuses
Shift time:
Monday - Friday: 3:00am - 1:00pm
Ideal Candidate Requirements:
Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry)
Strong leadership qualities
Desire to surround customer with excellence in service
High aptitude for technology
The ability to multi-task while being detail oriented
Excellent written and verbal communication skills
An Associates or Bachelor's Degree, preferred but not required
Duties include, but are not limited to:
Relaying critical information between drivers and our vendors/Terminal Managers
Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule.
This includes the process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.
Review and revise driver routes to increase efficiencies while monitoring a changing workload
Being aware of freight that is in transit
Assist and report issues that drivers face when they're on the road (i.e. flat tire)
Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded
Maintain a safe work environment compliant with state and federal DOT/OSHA standards
Provide / support a culture of excellence in quality of product to internal and external customers
$60k-75k yearly 2d ago
Warehouse Service Manager
McCarl's LLC 4.1
Service supervisor job in Beaver, PA
The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards.
Essential Duties and Responsibilities:
Equipment Management
Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment.
Implement and maintain asset tracking systems to monitor usage, location, and condition.
Develop preventive maintenance schedules and coordinate repairs to minimize downtime.
Rental Coordination
Evaluate rental needs based on project requirements and budget constraints.
Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions.
Track rental durations and returns to avoid overages and unnecessary expenses.
Procurement & Logistics
Collaborate with project managers and site supervisors to forecast tooling and equipment needs.
Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications.
Coordinate delivery, mobilization, and demobilization of equipment to and from job sites.
Compliance & Safety
Ensure all equipment meets safety standards and regulatory requirements.
Maintain documentation for inspections, certifications, and operator training.
Support safety audits and incident investigations related to equipment use.
Budgeting & Reporting
Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities.
Develop annual budgets for tooling and equipment operations.
Provide regular updates to leadership on asset performance and capital planning.
Qualifications:
Bachelor's degree in business administration, or related field preferred.
5-10 years of experience in construction equipment management or related role.
Experience with managing P&L.
Strong knowledge of construction tools, heavy equipment, and rental practices.
Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite.
Excellent negotiation, organizational, and communication skills.
Preferred Skills:
Experience with fleet management systems and GPS tracking technologies.
Familiarity with OSHA regulations and construction safety standards.
Ability to lead cross-functional teams and manage multiple priorities.
$54k-77k yearly est. 1d ago
Fleet Service Manager
Kimble Companies 3.7
Service supervisor job in Twinsburg, OH
We are seeking a highly skilled and motivated Fleet Service Manager to lead and oversee our fleet maintenance operations. This individual will be responsible for managing all aspects of fleet service, including maintenance, repair, and the efficient operation of diesel and Compressed Natural Gas (CNG) vehicles. The ideal candidate should have a strong technical background, excellent leadership skills, and a commitment to safety and environmental standards.
Key Responsibilities:
- Manage and oversee the daily operations of maintenance facilities, ensuring that all diesel and CNG vehicles are maintained to the highest standards of safety and efficiency.
- Develop and implement maintenance schedules, policies, and procedures to maximize vehicle uptime and extend the lifespan of fleet assets.
- Lead, mentor, and support a team of technicians, fostering a collaborative and high-performance work environment.
- Monitor and analyze fleet performance data to identify opportunities for improvement and cost-saving measures.
- Ensure compliance with all relevant regulations, including DOT and OSHA safety standards.
- Collaborate with other departments to coordinate vehicle usage and optimize fleet operations.
- Oversee the procurement of parts and equipment, managing budgets and supplier relationships effectively.
- Stay up to date with industry trends, emerging technologies, and best practices related to diesel and CNG vehicle maintenance and operations.
Qualifications:
- Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field preferred; equivalent experience will be considered.
- Proven experience in fleet management, with an emphasis on diesel and CNG vehicles.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent problem-solving and decision-making abilities.
- Familiarity with fleet management software and diagnostic tools.
- Strong knowledge of safety regulations and DOT standards related to fleet operations.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- 401k plan with company matching.
- Opportunities for professional development and career advancement.
- Paid Vacation.
If you have a passion for fleet management and a proven ability to lead teams in delivering exceptional service, we encourage you to apply for the Diesel and CNG Fleet Service Manager position. Join our dynamic team and contribute to our commitment to excellence and sustainability in fleet operations in our new state-of-the-art facility.
Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.
$56k-91k yearly est. 4d ago
Overnight Teleradiology
Center for Diagnostic Imaging 4.3
Service supervisor job in Franklin Park, PA
Unlock Your Earning Potential | High-Impact Teleradiology | Where Your Expertise Pays Off
Foundation Radiology Group, P.C., in partnership with RAYUS Radiology, invites you to revolutionize your career with a cutting-edge teleradiology opportunity.
Imagine a practice where:
Your expertise is truly valued: Join a collegial team of 80+ radiologists, supported by a dedicated physician support team, ensuring you can focus on what you do best - delivering exceptional reads.
Flexibility meets financial freedom: Choose your path with full-time salary + production bonuses (with income potential exceeding $800k+!), flexible schedules, or explore part-time and independent contractor options.
Technology empowers, not hinders: Experience a high-efficiency structure designed to maximize your impact and minimize fatigue, allowing you to achieve more without burnout.
Stability is paramount: Leverage the strength of a 40+ year history of trusted, national leadership, backed by RAYUS Radiology's expansive network.
Collaboration is key: Be part of a close-knit team that prioritizes collaboration and quality outcomes, fostering a supportive and enriching environment.
Your voice matters: Experience a doctor-centric culture that actively listens to your feedback, ensuring a truly rewarding professional journey.
Why Foundation Radiology Group & RAYUS Radiology?
We support top-tier health networks, placing you at the forefront of patient care.
We provide all necessary equipment and support, so you can focus on your expertise.
We handle licensing and credentialing, minimizing administrative burdens.
We offer a comprehensive benefits package, including malpractice, health, dental, 401K with match, CME, and more.
We provide opportunities for growth and leadership, empowering you to shape your career trajectory.
Your Role:
As a Overnight Radiologist, you will be a leading part of our dynamic teleradiology team, providing expert reads and contributing to the highest standards of patient care.
Ready to redefine your career?
If you're a passionate and skilled Overnight Radiologist seeking a fulfilling and flexible teleradiology opportunity, we want to hear from you! Join a team that prioritizes your well-being and empowers you to thrive.
Apply today and experience the future of radiology!
For more information, please contact:
Bruce Ligon
******************************
************ (voice/text)
Candidates must be Board Certified or Eligible.
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.
$29k-35k yearly est. 3d ago
Assistant Golf Services Manager
Portage Country Club 4.0
Service supervisor job in Akron, OH
Job Description
Portage Country Club seeks a self-sufficient go-getter with a keen eye for detail for our Assistant Golf Services Manager. The Assistant Golf Services Manager assists with all club functions related to the men's locker room, focusing on creating an excellent experience for our members and their guests. Portage Country Club is a 132 -year-old leader of service and facilities in Akron, Ohio.
Essential Job Duties:
As the Assistant Golf Services Manager at Portage Country Club, you will:
Create and nurture positive member relationships, displaying a pleasant, outgoing, and caring personality and a professional style of dress and personal grooming.
Ensure that the high standards of PCC regarding uniform appearance, hospitality, cleanliness, and service in locker room and turn areas are achieved.
Keep the locker rooms and restrooms clean, stocked, and fresh; make sure all items used are restocked, floors are mopped, showers are clean, and assisting in other housekeeping duties as requested.
Maintain knowledge of club services, features, upcoming events, and specials.
Clean and repair shoes for members and guests as requested.
Report any broken or non-functioning equipment to Repairs & Maintenance personnel.
Physical Requirements:
Must be able to stand and continuously move for the duration of a regular shift.
Must be able to maneuver, bend, twist, pivot, and navigate stairs.
Must be able to lift up to 25 lbs. or more.
Educational and/or Experience Requirements:
Exemplary customer service skills.
Strong verbal communication skills.
Excellent organizational skills and attention to detail.
Experience with using computers.
Pay Range: $13-18 Based on experience
$13-18 hourly 23d ago
Transport Operations Supervisor
Marathon Petroleum Corporation 4.1
Service supervisor job in Canton, OH
An exciting career awaits you
At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
Responsible for the safe and efficient operation of proprietary company light product hauling fleet. Supervises a team of drivers and directs the day-to-day activities of the Transport Operations as it relates to truck resource planning, scheduling, loading and delivering of bulk petroleum products to customers. Additionally, this role ensures Preventative Maintenance schedules are adhered to and coordinates equipment transfers to partner terminals or to third party mechanics for maintenance. Ensures regulatory compliance and is on call 24 hours a day, 7 days a week, including holidays. This position will be based in Canton, OH.
RESPONSIBILITIES:
• Directs and coordinates the activities of transport personnel engaged in the loading, transport and offloading of various petroleum and specialty products; compiles and maintains necessary records and reports.
• Manages the day-to-day activities of company drivers and transports to ensure the safe and efficient delivery of products including light products, ethanol and sulfur.
• Facilitates the delivery of products in support of the company's marketing function in a safe and secure manner.
• Interacts with transport scheduling to coordinate the dispatch of company transport drivers and/or common carriers to marketing outlets, consumer accounts and bulk plants to effect maximum efficiency and savings on deliveries; assists in the shift of transport resources when necessary.
• Keeps informed on government rules and regulations pertaining to transport of hazardous materials and regulations involving safety and environmental requirements.
• Initiates initial response to emergencies, such as motor vehicle accidents, involving corporate transport personnel and resources.
• Manages 24x7 operations often requiring flexible work schedule, on-call responsibilities and emergency responses.
MINIMUM QUALIFICATIONS:
• High School Diploma or GED required.
• Valid driver's license required.
• Three (3) years of trucking, terminaling, logistics and/or oil and gas experience required.
• Leadership experience preferred.
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Canton, Ohio
Additional locations:
Job Requisition ID:
00020131
Location Address:
4211 23rd St SW
Education:
Employee Group:
Full time
Employee Subgroup:
Regular
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at ***************************************. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ***************************** hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
$69k-97k yearly est. Auto-Apply 8d ago
Customer Service Supervisor - Austintown
Youngstown Area Goodwill Industries
Service supervisor job in Youngstown, OH
CUSTOMER SERVICESUPERVISOR:
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer ServiceSupervisor to lead our front-end team at our Goodwill store in Austintown, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
Proficiency in basic math and cash handling.
Previous supervisory experience in retail or customer service is preferred but not required.
We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.
Schedule & Availability
Part-time position with flexible hours based on store needs. Possibility of full-time in the future.
Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM.
Must be available to work weekends and evenings as scheduled.
How to Apply
Interested candidates can apply in person at the store in Austintown, OH or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
$32k-48k yearly est. Auto-Apply 20d ago
Operations Supervisor
Dayton Freight 4.6
Service supervisor job in Kent, OH
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
Responsibilities
As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure the most efficient and economical routing and movement of customers' freight in an error-free manner.
Compile production and service records and measure conformance to standards
Inspect and measure performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations
Review logs and reports and confers with shift personnel to ascertain pertinent scheduling, production and administrative support requirements
Set up appointment freight deliveries
Perform and or assists with billing, rating, manifesting and analysis of freight weight and size
Maintain excellent communication with external and internal customers
Assist with training, development and evaluation of production and/or clerical personnel performance and recommends or initiates documentation
In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and develop Service Center personnel
Ensure that Service Center premises are protected and maintained
Assist in the investigation, reporting and initiation of corrective actions for accidents, job related injuries employee discrepancies
Understand and apply company safety practices including DOT, EPA, ICC and OSHA rules and regulations
Assist with the facilitation of information meetings with Service Center team members
Effectively handle special assignments as directed
Qualifications
Knowledge of the LTL/ Transportation Industry
Has managed Drivers and Dockworkers
Knowledge of the surrounding geographical area to the Service Center
Legally eligible to work in the United States
Must be at least 18 years of age
Fluent in English
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
Physical Demands This position requires the ability to perform a combination of administrative and operational duties in an office and dock environment. Duties may include standing and walking for extended periods, pushing or pulling equipment, operating material-handling equipment, and occasionally assisting with physical dock tasks such as handling freight and related materials.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$55k-68k yearly est. Auto-Apply 31d ago
Customer Service Manager
Top Stack
Service supervisor job in Franklin, PA
Our client is a well-established, global organization seeking a seasoned Customer Service Manager to lead a multi-channel customer service team within a complex, fast-paced environment. This role is responsible for setting service strategy, leading people, and driving operational excellence across multiple business lines.
Key Responsibilities
Lead and develop a customer service organization, including frontline leaders and specialists
Establish service standards, policies, SLAs, and performance metrics
Oversee daily operations, capacity planning, and service execution
Partner cross-functionally with Sales, Operations, Supply Chain, IT, and other internal teams
Use customer feedback and data insights to drive continuous improvement
Implement clear processes, escalation paths, and accountability measures
Qualifications
Bachelor's degree required; advanced degree preferred
10+ years of customer service leadership experience
5+ years managing large teams in a complex operational environment
Strong understanding of order management, logistics, and service operations
Experience with ERP/CRM systems and KPI reporting tools
Proven ability to lead change and influence cross-functional stakeholders
Strong communication and leadership skills
Willingness to travel occasionally (up to ~15%)
What's Offered
Competitive compensation and comprehensive benefits
Collaborative, people-focused culture
Opportunity to lead a critical function within a stable, growing organization
$46k-86k yearly est. 24d ago
Supervisor, Records & Document Services
Energy Harbor, LLC
Service supervisor job in Shippingport, PA
Energy Harbor at a Glance
Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition.
Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs.
Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services.
POSITION SUMMARY
Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control
Principal Accountabilities :
Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site.
The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation.
Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions.
Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications).
Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation.
Ensures that other documents are reviewed for program acceptability prior to release.
Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements.
Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application.
Coordinates training activities for assigned records staff and records custodians.
Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities.
Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc.
Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered.
Coordinates work with other departments/section/units.
Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures.
Ensures section budget is developed and maintained.
Qualifications Required:
High School diploma or equivalent required.
3 - 5 years experience in records or procedure management.
Must reside within site specific emergency response organization (ERO) response time.
Qualifications Preferred:
Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management.
Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control.
Demonstrated ability for solving technical problems and analyzing data.
Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management.
Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems
Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance.
Experience working with bargaining unit contracts to the site specific, where applicable.
3 years of previous leadership experience.
Benefits, Compensation & Workforce Diversity
At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
$80,000 - $90,000
$80k-90k yearly Auto-Apply 60d+ ago
Customer Service Supervisor - Warren
Youngstown LLC 3.6
Service supervisor job in Warren, OH
CUSTOMER SERVICESUPERVISOR:
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer ServiceSupervisor to lead our front-end team at our Goodwill store in Warren, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
$29k-44k yearly est. Auto-Apply 21d ago
Canton Specialty Service Supervisor
A Quality Facility Services
Service supervisor job in Canton, OH
Floorcare Supervisor (Evenings)
5:00 PM - 1:00 AM | Valid Driver's License Required
Looking for a leadership role where your floorcare skills actually matter? We're hiring a Floorcare Supervisor to lead our specialty services team and take ownership of high-quality floor care operations. If you take pride in your craft, lead by example, and enjoy working alongside your team - this could be a great fit.
Why You'll Like Working Here
Hands-on leadership role - you're part of the team
Consistent evening schedule (5pm-1am)
Work with a skilled, professional crew
Opportunity to grow with a company that values quality and accountability
You'll see the impact of your work every day
What You'll Be Doing
Lead and supervise specialty services staff on nightly jobs
Perform and oversee floor care services including buffing, stripping, waxing, and carpet cleaning
Inspect floors and carpets to ensure top-quality results
Train and mentor team members on best practices
Maintain equipment and manage supplies
Ensure safety protocols and health regulations are followed
Communicate professionally with clients and handle questions or concerns
Work side-by-side with your team to complete jobs
What We're Looking For
Proven floorcare experience (required)
Knowledge of floor care equipment and cleaning techniques
Supervisory or lead experience preferred
Strong attention to detail and organization
Ability to communicate clearly with team members and clients
Knowledge of safety practices for chemicals and equipment
Valid, clean driver's license (required)
Schedule
Primary hours: 5:00 PM - 1:00 AM
What We Offer
Health Insurance
Paid Training
Paid Time Off
Staff Appreciation Events
Referral Bonuses
401k
Uniforms Provided
A team-focused culture that values YOU
$40k-67k yearly est. 7d ago
Dining Services Supervisor
Brookdale 4.0
Service supervisor job in Akron, OH
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$38k-60k yearly est. Auto-Apply 60d+ ago
Call Center Supervisor
Aim Transportation Solutions
Service supervisor job in Youngstown, OH
Road Recue Call Representative Girard, OH 44420
Newsweek's list of Top 100 Most Loved Workplaces for 2024
Shift/Schedule: 2nd Shift/ Monday-Friday; On-call every 3rd weekend
Supports the Road Rescue Manager by handling incoming calls from drivers and/or customers with breakdown issues
Handle accidents involving Aim equipment; by documenting information as needed and calling appropriate parties
Supervises the shift work flow and employees
Handle accidents involving Aim equipment, by documenting information as needed and calling appropriate parties
Set up rental units when needed
Set up and modify vendors in NATC locator
Establish work orders and create purchase orders
Audit and create breakdown data and reports for internal use and for customers
Assist drivers with direction to Aim Facilities & vendor locations
Full Time
3+ years of working experience in the trucking industry
Supervisory, call center, technical/mechanical knowledge preferred
Good communication skills (phone skills)
Proficient in Microsoft office applications
Knowledge of DOT and HOS regulations is helpful
Benefits for Employee & Family:
Anthem Blue Cross/Blue Shield Medical Coverage
Dental and Vision
401K Company Match
Paid Vacation and Holidays
Company Paid Life Insurance
Short-Term/Long-Term Disability
Room for growth! Aim promotes from within!
Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected].
Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit ****************
#otherjob
$30k-50k yearly est. 60d+ ago
Operations Supervisor
Swagelok 4.8
Service supervisor job in Solon, OH
**Shift:** 1st shift **City:** Solon Swagelok, Northeast Ohio, USA Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
**Be** Connected. **Be** Valued. **Be** You.
We hope you'll consider joining our team.
**Position Summary** **:**
Provides direction and leadership for site manufacturing activities to achieve safety, cost, quality and delivery goals. Manages available resources and leads associates to perform all departmental tasks in the most cost-effective manner while ensuring a quality product is processed according to schedule. Ensures proper use of all Swagelok personnel systems and adherence to all regulatory requirements placed on the plant. Supports company operating plan along with Swagelok's mission, vision and values
**Essential Duties & Responsibilities** **:**
Operational Cadence
- Drives Lean Daily Management System (LDMS) Cadence to achieve operational excellence
- Establish metrics & goals: visible and understood
- Execute based on metrics (daily/weekly/monthly),
- Daily management of escalation and problem solving, including support resources
- Utilizing Capacity/Load targets, develop/execute staffing/scheduling plans, adjusting to a daily/weekly/monthly cadence
- Drives "Boundary Team" alignment between operations and all support functions, clearly defining expectations and holding all associates equally accountable
Leadership
- Demonstrate alignment of corporate mission, vision, values and strategies
- Clearly owning & delivering messages, "connecting the dots" for associates
- Demonstrate Engagement and Relationship Building Skills
- Drive Change through Inspirational Leadership
- Maintains fair and consistent application of all company policies and procedures
- Resolve personnel issues or conflicts
- Leads by example, following leader standard work to focus on in the moment priorities
Quality / Continuous Improvement
- Drives Culture of Quality/Continuous Improvement
- Quality plan adherence and Standard work discipline
- Engagement of all associates in waste reduction education and activities
- Utilizes Kaizen events to drive operational improvements, engaging associates and entire boundary team
Development of Self / Others
- Develops associates through effective use of Hourly Workforce Development Plan
- Develops plans to address skill gaps within the workforce
- Coaches and mentors associates to help them achieve their career goals
- Execute performance management process within guidelines of HR policies
- Continuously develops self through additional training, continued education, and benchmarking opportunities.
+ As a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.
Approximate # of direct reports (if applicable) - 10-30 Direct Reports
**Education and/or Work Experience Requirements** **:**
Required:
- High School Diploma
- Intermediate computer skills (e.g. Microsoft Office, utilizing MRP systems, data mining & report generation)
Preferred:
- Bachelor's degree
- Manufacturing experience (CNC, Conventional & Auxiliary equipment), or similar business experiences
- Previous formal leadership roles or experiences
**Critical Competencies** **:**
+ Communication Skills
+ Teamwork and Collaboration
+ Engagement and Relationship Building
+ Accountability both self and with associates
+ Agility in thinking and responding to situations
+ Demonstrates strong problem-solving skills
**Working Conditions and/or Physical Requirements** **:**
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- May be required to pass pre-employment and annual Vision Acuity tests
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You.
_Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._
_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _
_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _
$72k-95k yearly est. 22d ago
Team Lead, Doc Audit - First Mortgage
Servicelink 4.7
Service supervisor job in Moon, PA
Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Team Lead, Doc Audit. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth.
**This is an in-office role, located at ServiceLink's corporate headquarters in Moon Twp., PA. Candidates must be within reasonable commuting distance of the Moon Twp., PA office and be willing and able to work in-office on a daily basis.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
· Process and review all closing related documentation to meet company, client, vendors and borrower requirements
· Be responsible for maintaining optimal levels of a Doc Audit Department including auditing incoming and outgoing client documentation packages and meeting the daily operational goals of a team within the department
· Serve as the primary contact within the team for any requests or issues
· Monitor and review employee time and attendance and conduct employee counseling sessions
WHO YOU ARE
You possess …
· Exceptional customer service skills
· A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
· The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
· Excellent verbal and written communication skills
Responsibilities
· Review work-in-progress reports to ensure completion of assigned work for all team members
· Proficient in ServiceLink operating systems and internal search engines
· Communication with outside agencies, clients and borrowers
· Research and resolve discrepancies
· Print reports from established databases
· Maintain accurate records and logs
· Review all documentation for 100% accuracy
· Knowledge of client, vendor and borrower requirements
· Perform duties and responsibilities in a timely manner
· Maintain open communication with other team members and team leader
· Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner
· Confirm team's adherence to client time requirements
· Take responsibility for the teams' accuracy, efficiency, timeliness, and completion of duties
· Monitor and review employee time and attendance and conduct employee counseling sessions as needed
· Make suggestions to assist with building and maintaining morale
· Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
· Adhere to company policies and procedures
· Meet production goals and quality standards as set by management
· Perform all other duties as assigned
Qualifications
· High School diploma or equivalent preferred
· Typing/Data Entry skills, 45 wpm with a 95% accuracy rate
· Possess good communication and customer service skills
· Knowledge of Windows software applications
· Prior experience as a team member or experience in the real estate, banking, or vendor management industry
· Knowledge of real estate terminology
· Knowledge of real estate closing document recording process
· Must possess good organizational skills, ability to handle multiple tasks simultaneously
We can recommend jobs specifically for you! Click here to get started.
$77k-117k yearly est. Auto-Apply 4d ago
Supervisor of Advocacy Services: Domestic Relations Court
Victim Assistance Program 3.4
Service supervisor job in Akron, OH
Title: Supervisor of Advocacy Services: Domestic Relations Court FLSA Status: Salary / Exempt Job Type: Full Time Compensation: $40,000-$50,000 annually Day Schedule: Monday - Friday Shift Schedule: 8:00am - 4:00pm On-Call Requirements: Yes SUPERVISOR OF ADVOCACY SERVICES About Us:
Victim Assistance Program is one of the first victim services agencies in the United States, Victim Assistance Program (VAP) is committed to building upon the foundation established by our founder in 1972. We are continually evolving, advancing, and seeking innovative ways to assist victims of crime and trauma. If you are passionate about using your skills to help create a world where all victims are supported and healed, we invite you to consider joining our team.
Position: Supervisor of Advocacy Services- Domestic Relations Court The Supervisor of Advocacy Services: Domestic Relations Court ensures victims receiving crisis and advocacy services, via phone, online, or in person, are provided with superior trauma-informed services from an advocate who is professional, trained, culturally competent, empathetic, compassionate, and resourceful. Key Responsibilities
Provide ongoing leadership, training, and coaching to staff, volunteers, and interns
Ensure direct reports are fulfilling their job descriptions, assigned tasks and/or projects
Engage in all required staff meetings & trainings
Assist advocates, volunteers, & interns with physical & psychological needs for themselves and/or clients
Empower staff/interns to explore solutions to problems
Develop, maintain, and foster relationships with key entities such as the Summit County Clerk of Court staff, Domestic Relations Court staff, Summit County Juvenile Court staff, and Summit County Sheriff Deputies
Serve as the primary point of contact for the Victim Assistance Program (VAP) within the Summit County Domestic Relations Court
Maintain knowledge of the state's current Safe at Home Program, Marsy's Law, as well as teen dating violence, domestic violence, anti-stalking protection order processes and other resources available to victims
Ensure a safe, clean, healthy, and trauma-informed environment in the Children Who Witness Violence Drop-In Center by executing corrective actions in response to safety interventions, maintaining regular oversight of staff working in the room, and providing support to both staff and clients when necessary.
Assist with the hiring and termination process of direct reports
Assist peers in covering 24/7 on call supervisory responsibilities including debriefing staff/volunteers/interns
Represent the agency by leading or assisting with collaborative projects, collaborative programs, meetings, trainings, or presentations upon request
Communicate high profile cases & significant issues to supervisor as soon as possible 24/7
Maintain all licenses and certifications held
Maintain and advance in NACP when applicable
Adhere to MOUs with partnering agencies
Respond within 30 minutes upon request to a scene
Requirements
Victim Assistance Program is committed to equipping our employees with the tools for success. We ask that you bring the following qualifications:
A bachelor's degree in a related field (preferred)
1.5 years of social services experience is required
Must reside within 25 miles of VAPs Main office
Must possess a valid driver's license and reliable vehicle throughout the duration of employment
Experience with working effectively and proactively with service providers, local, state, and federal entities
The skills to oversee human resource and financial management matters
Demonstrate a high level of emotional maturity and resilience in handling sensitive and challenging situations with compassion and professionalism
Exhibit strong leadership qualities by taking initiative, engage in problem solving and critical thinking practices
Ability to work in harmony with co-workers
Communicate clearly, effectively, and timely
Benefits Our facilities include an education and training space, a trauma-free room, and a fully equipped staff kitchen. We also offer a generous benefits package including:
PTO
Medical, Dental, and Vision coverage
100% Employer Paid Short-Term Disability Insurance
Pet insurance
Employee Assistance Program (EAP)
Mileage reimbursement for work-related travel
Bereavement
401(k) retirement plan with employer-matching contributions
Things to Consider Before Applying
At Victim Assistance Program, we want prospective employees to be fully aware of this work's potential physical and psychological impacts. As a Victim Advocate, you may be exposed to distressing sights, sounds, and situations, such as crime scenes, photos of abuse, and recordings of violent incidents. Additionally, some situations may involve potential physical risks from victims or aggressors.
$40k-50k yearly 60d+ ago
Customer Service Supervisor
Petsuites
Service supervisor job in Twinsburg, OH
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer ServiceSupervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
$31k-47k yearly est. 60d+ ago
Fleet Service Manager
Careers Opportunities at AVI Foodsystems
Service supervisor job in Warren, OH
We are looking for an energetic and detail-oriented leader to fill the role of Service Manager at our Fleet Department in Warren, OH. The Service Manager's responsibilities include providing the highest level of service, developing branch location relationships and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's vehicles, products and services.
To be successful as a Service Manager, you must display a strong service-minded attitude as well as excellent leadership skills and have the ability to develop and maintain strong, positive relationships with management, team members and third-party vendors. This is a Monday through Friday position, primarily working 7:00 AM-5:00 PM. May include night and weekend calls.
Duties & Responsibilities:
Oversee and delegate service tasks, as well as monitor the progress of all current and pending projects to ensure goals are met in a timely manner
Handle branch complaints or concerns quickly and professionally to maintain good working relationships
Review all estimates and invoices for approval
Resolve service problems and improving methods to increase the productivity
Monitor departmental issues and branch location complaints to create methods to lessen recurring incidents
Work closely with Parts Manager to ensure inventory is maintained to provide parts for mechanics to complete their projects
Build and maintain strong relationships with repair shops, manufacturers and dealers
Help to train new employees in company procedures
Maintain a strong working knowledge of industry regulations, restrictions and laws, ensuring the company's adherence to these regulations and remain current on the industry's standards and new innovations, materials, tools and processes.
Requirements:
Previous service and management experience
Strong industry knowledge
Excellent leadership, communication and customer service skills
Computer literacy and good organizational skills
Strong creative thinking and problem-solving skills
The ability to work under pressure and handle stress in an ever changing environment
Benefits:
AVI offers:
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
#LI-DP1
How much does a service supervisor earn in Youngstown, OH?
The average service supervisor in Youngstown, OH earns between $32,000 and $85,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Youngstown, OH