Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service support supervisors and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $56,433 average annual salary of a service support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a service lead are food service, food safety, and exceptional client.
| Service Support Supervisor | Service Lead | |
| Yearly salary | $56,433 | $83,844 |
| Hourly rate | $27.13 | $40.31 |
| Growth rate | - | -4% |
| Number of jobs | 125,261 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Service support supervisors and service leads have different pay scales, as shown below.
| Service Support Supervisor | Service Lead | |
| Average salary | $56,433 | $83,844 |
| Salary range | Between $37,000 And $85,000 | Between $49,000 And $142,000 |
| Highest paying City | Lowell, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Expedia Group | Meta |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a service lead in terms of educational background:
| Service Support Supervisor | Service Lead | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and service leads' demographics:
| Service Support Supervisor | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |