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The differences between service team members and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service team lead. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.
| Service Team Member | Customer Service Team Lead | |
| Yearly salary | $27,393 | $36,623 |
| Hourly rate | $13.17 | $17.61 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 249,105 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
Service team members and customer service team leads have different pay scales, as shown below.
| Service Team Member | Customer Service Team Lead | |
| Average salary | $27,393 | $36,623 |
| Salary range | Between $20,000 And $36,000 | Between $28,000 And $47,000 |
| Highest paying City | Seattle, WA | Baltimore, MD |
| Highest paying state | Massachusetts | Rhode Island |
| Best paying company | Citi | Santander Bank |
| Best paying industry | Retail | Insurance |
There are a few differences between a service team member and a customer service team lead in terms of educational background:
| Service Team Member | Customer Service Team Lead | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and customer service team leads' demographics:
| Service Team Member | Customer Service Team Lead | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 35.2% Female, 64.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |