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The differences between service team members and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service technician are basic math, math, and pathogens.
| Service Team Member | Customer Service Technician | |
| Yearly salary | $27,393 | $36,757 |
| Hourly rate | $13.17 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Service team members and customer service technicians have different pay scales, as shown below.
| Service Team Member | Customer Service Technician | |
| Average salary | $27,393 | $36,757 |
| Salary range | Between $20,000 And $36,000 | Between $27,000 And $49,000 |
| Highest paying City | Seattle, WA | Newark, DE |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Citi | GAVS Technologies |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a service team member and a customer service technician in terms of educational background:
| Service Team Member | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and customer service technicians' demographics:
| Service Team Member | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |