Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service team members and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Service Team Member | Customer Service Trainer | |
| Yearly salary | $27,393 | $32,452 |
| Hourly rate | $13.17 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Service team members and customer service trainers have different pay scales, as shown below.
| Service Team Member | Customer Service Trainer | |
| Average salary | $27,393 | $32,452 |
| Salary range | Between $20,000 And $36,000 | Between $25,000 And $40,000 |
| Highest paying City | Seattle, WA | Tacoma, WA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Citi | Salesforce |
| Best paying industry | Retail | Telecommunication |
There are a few differences between a service team member and a customer service trainer in terms of educational background:
| Service Team Member | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and customer service trainers' demographics:
| Service Team Member | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |