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The differences between service team members and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a member service specialist. Additionally, a member service specialist has an average salary of $33,769, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Service Team Member | Member Service Specialist | |
| Yearly salary | $27,393 | $33,769 |
| Hourly rate | $13.17 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Service team members and member service specialists have different pay scales, as shown below.
| Service Team Member | Member Service Specialist | |
| Average salary | $27,393 | $33,769 |
| Salary range | Between $20,000 And $36,000 | Between $26,000 And $42,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Citi | Digital Federal Credit Union |
| Best paying industry | Retail | Finance |
There are a few differences between a service team member and a member service specialist in terms of educational background:
| Service Team Member | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and member service specialists' demographics:
| Service Team Member | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |