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Shift manager vs shift leader

The differences between shift managers and shift leaders can be seen in a few details. Each job has different responsibilities and duties. Additionally, a shift leader has an average salary of $33,841, which is higher than the $32,110 average annual salary of a shift manager.

The top three skills for a shift manager include cleanliness, inventory management and management. The most important skills for a shift leader are patients, customer complaints, and customer service.

Shift manager vs shift leader overview

Shift ManagerShift Leader
Yearly salary$32,110$33,841
Hourly rate$15.44$16.27
Growth rate10%10%
Number of jobs335,517229,485
Job satisfaction--
Most common degreeHigh School Diploma, 34%High School Diploma, 36%
Average age3937
Years of experience4-

What does a shift manager do?

Shift managers are employees assigned to oversee the operations of the business during a specific time or work shift. They manage the employees assigned in a particular shift and ensure that the employees are working on their specific tasks. They also ensure that the needed manpower is met. Shift managers are also in charge of checking the sales, ensuring that the finances are properly balanced, and maintaining records during the work shift. They also respond to any challenges that may occur during the time period. Shift managers should have good organization skills, decision-making skills, and interpersonal skills.

What does a shift leader do?

Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.

Shift manager vs shift leader salary

Shift managers and shift leaders have different pay scales, as shown below.

Shift ManagerShift Leader
Average salary$32,110$33,841
Salary rangeBetween $23,000 And $43,000Between $26,000 And $43,000
Highest paying CityLos Angeles, CABoston, MA
Highest paying stateCaliforniaMassachusetts
Best paying companyABBIBM
Best paying industryRetailManufacturing

Differences between shift manager and shift leader education

There are a few differences between a shift manager and a shift leader in terms of educational background:

Shift ManagerShift Leader
Most common degreeHigh School Diploma, 34%High School Diploma, 36%
Most common majorBusinessBusiness
Most common collegeCornell University-

Shift manager vs shift leader demographics

Here are the differences between shift managers' and shift leaders' demographics:

Shift ManagerShift Leader
Average age3937
Gender ratioMale, 43.1% Female, 56.9%Male, 44.2% Female, 55.8%
Race ratioBlack or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 8.2% White, 58.0% American Indian and Alaska Native, 0.6%Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 18.1% Asian, 6.5% White, 58.8% American Indian and Alaska Native, 0.9%
LGBT Percentage10%10%

Differences between shift manager and shift leader duties and responsibilities

Shift manager example responsibilities.

  • Manage night shift ensuring closing procedures, customer service, and employee management are accomplished following company policies
  • Manage FOH to insure all guests are happy and well taken care of.
  • Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
  • Handle all customer relation issues in accordance with company policy and provide exceptional customer service to all CVS customers.
  • Receive SERVSAFE certification along with online management courses.
  • Execute store operations during schedule shifts, organize shift assignments and maintain consistent attendance and punctuality.
  • Show more

Shift leader example responsibilities.

  • Prepare overall security plans and manage security operations of organization, including assignments, staffing and payroll.
  • Maintain maintenance and cleanliness of the facility which exceeds customer satisfaction and quality standards.
  • Team leadership for excellent customer service delivery during schedule shift including supervision of service associates and pharmacy technicians.
  • Answer all incoming calls a long with booking appointments.
  • Develop strategies to meet and exceed booking and sales goals.
  • Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
  • Show more

Shift manager vs shift leader skills

Common shift manager skills
  • Cleanliness, 35%
  • Inventory Management, 13%
  • Management, 10%
  • Leadership, 5%
  • Customer Service, 3%
  • Help Support, 3%
Common shift leader skills
  • Patients, 9%
  • Customer Complaints, 9%
  • Customer Service, 7%
  • Math, 7%
  • Safety Standards, 6%
  • Cash Handling, 5%

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