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The differences between software trainers and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software trainer and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $68,647 average annual salary of a software trainer.
The top three skills for a software trainer include software training, training materials and training classes. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Software Trainer | Software Support Technician | |
| Yearly salary | $68,647 | $79,670 |
| Hourly rate | $33.00 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 37,100 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Software Trainers are training specialists who teach computer programs and applications like desktop publishing programs, computer network systems software, and spreadsheets. They effectively explain the technical complexities of computer software. They plan, prepare, and research lessons for the trainees. They also check and assess the work of the students and give them feedback.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Software trainers and software support technicians have different pay scales, as shown below.
| Software Trainer | Software Support Technician | |
| Average salary | $68,647 | $79,670 |
| Salary range | Between $57,000 And $81,000 | Between $55,000 And $113,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Oregon | California |
| Best paying company | Henry Schein | RSM US |
| Best paying industry | Utilities | Finance |
There are a few differences between a software trainer and a software support technician in terms of educational background:
| Software Trainer | Software Support Technician | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between software trainers' and software support technicians' demographics:
| Software Trainer | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.3% Female, 55.7% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 15.8% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |