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The differences between support supervisors and supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a support supervisor, becoming a supervisor takes usually requires 1-2 years. Additionally, a supervisor has an average salary of $53,902, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a support supervisor include excellent interpersonal, customer service and training materials. The most important skills for a supervisor are customer service, safety procedures, and sales floor.
| Support Supervisor | Supervisor | |
| Yearly salary | $47,047 | $53,902 |
| Hourly rate | $22.62 | $25.91 |
| Growth rate | 10% | - |
| Number of jobs | 96,546 | 224,920 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 44% |
| Average age | 47 | 46 |
| Years of experience | 6 | 2 |
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.
Support supervisors and supervisors have different pay scales, as shown below.
| Support Supervisor | Supervisor | |
| Average salary | $47,047 | $53,902 |
| Salary range | Between $31,000 And $69,000 | Between $31,000 And $92,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Alaska |
| Best paying company | Cisco | Reed Smith |
| Best paying industry | Technology | Health Care |
There are a few differences between a support supervisor and a supervisor in terms of educational background:
| Support Supervisor | Supervisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between support supervisors' and supervisors' demographics:
| Support Supervisor | Supervisor | |
| Average age | 47 | 46 |
| Gender ratio | Male, 51.8% Female, 48.2% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 4.6% White, 59.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |