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Team leader vs technician support team leader

The differences between team leaders and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a team leader, becoming a technician support team leader takes usually requires 1-2 years. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $68,817 average annual salary of a team leader.

The top three skills for a team leader include customer service, ladders and patients. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Team leader vs technician support team leader overview

Team LeaderTechnician Support Team Leader
Yearly salary$68,817$88,988
Hourly rate$33.09$42.78
Growth rate8%10%
Number of jobs197,336142,576
Job satisfaction5-
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 56%
Average age4342
Years of experience62

What does a team leader do?

Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.

What does a technician support team leader do?

The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.

Team leader vs technician support team leader salary

Team leaders and technician support team leaders have different pay scales, as shown below.

Team LeaderTechnician Support Team Leader
Average salary$68,817$88,988
Salary rangeBetween $37,000 And $126,000Between $64,000 And $122,000
Highest paying CityNew York, NYSan Mateo, CA
Highest paying stateAlaskaNew York
Best paying companyRopes & GrayChevron
Best paying industry-Technology

Differences between team leader and technician support team leader education

There are a few differences between a team leader and a technician support team leader in terms of educational background:

Team LeaderTechnician Support Team Leader
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeSUNY College of Technology at DelhiStanford University

Team leader vs technician support team leader demographics

Here are the differences between team leaders' and technician support team leaders' demographics:

Team LeaderTechnician Support Team Leader
Average age4342
Gender ratioMale, 55.0% Female, 45.0%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 7.2% White, 61.6% American Indian and Alaska Native, 0.7%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between team leader and technician support team leader duties and responsibilities

Team leader example responsibilities.

  • Manage ACD metrics and methodology, including reporting to Sr. Management.
  • Set the highest standards for achieving company s KPIs, and holding staff individually accountable thereof.
  • Lead and conduct daily port operations for all DOD cargo transiting through the state of Florida.
  • Manage inventory and stock groceries, clothes and office supplies, handle supplies requests, revise logbook.
  • Implement multiple tools and utilities (KaiZen ideas) to optimize and automate various processes across the projects.
  • Manage online tasks, delegate and oversee responsibilities and projects, work with HTML coding, and update site content.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Team leader vs technician support team leader skills

Common team leader skills
  • Customer Service, 26%
  • Ladders, 9%
  • Patients, 6%
  • Sales Floor, 6%
  • PET, 5%
  • Safety Procedures, 4%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%