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The differences between technical associates and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical associate and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $86,489 average annual salary of a technical associate.
The top three skills for a technical associate include customer service, java and patients. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
| Technical Associate | Technical Support Advisor | |
| Yearly salary | $86,489 | $107,198 |
| Hourly rate | $41.58 | $51.54 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,261 | 186,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a technical associate depend on one's line of work or industry of employment. Typically, their responsibilities revolve around installing and repairing software and applications, troubleshooting, and conducting regular tests and maintenance to ensure smooth workflow. They must also handle and address inquiries or concerns from clients, resolving them promptly and professionally. Moreover, a technical associate mostly works under the directives of a manager or a more experienced staff; they usually coordinate with team members and produce progress reports.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Technical associates and technical support advisors have different pay scales, as shown below.
| Technical Associate | Technical Support Advisor | |
| Average salary | $86,489 | $107,198 |
| Salary range | Between $61,000 And $122,000 | Between $81,000 And $141,000 |
| Highest paying City | San Mateo, CA | Sacramento, CA |
| Highest paying state | Delaware | New York |
| Best paying company | The Citadel | Apple |
| Best paying industry | Internet | Technology |
There are a few differences between a technical associate and a technical support advisor in terms of educational background:
| Technical Associate | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 43% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical associates' and technical support advisors' demographics:
| Technical Associate | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.8% Female, 34.2% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |