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The differences between technical associates and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical associate and a technical support coordinator. Additionally, a technical associate has an average salary of $86,489, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical associate include customer service, java and patients. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Associate | Technical Support Coordinator | |
| Yearly salary | $86,489 | $41,092 |
| Hourly rate | $41.58 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,261 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a technical associate depend on one's line of work or industry of employment. Typically, their responsibilities revolve around installing and repairing software and applications, troubleshooting, and conducting regular tests and maintenance to ensure smooth workflow. They must also handle and address inquiries or concerns from clients, resolving them promptly and professionally. Moreover, a technical associate mostly works under the directives of a manager or a more experienced staff; they usually coordinate with team members and produce progress reports.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical associates and technical support coordinators have different pay scales, as shown below.
| Technical Associate | Technical Support Coordinator | |
| Average salary | $86,489 | $41,092 |
| Salary range | Between $61,000 And $122,000 | Between $28,000 And $59,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | Delaware | New Jersey |
| Best paying company | The Citadel | Cottage Health |
| Best paying industry | Internet | Technology |
There are a few differences between a technical associate and a technical support coordinator in terms of educational background:
| Technical Associate | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 57% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical associates' and technical support coordinators' demographics:
| Technical Associate | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.8% Female, 34.2% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |