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The differences between technical associates and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical associate and a technical support trainer. Additionally, a technical associate has an average salary of $86,489, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technical associate include customer service, java and patients. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Technical Associate | Technical Support Trainer | |
| Yearly salary | $86,489 | $45,722 |
| Hourly rate | $41.58 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,261 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a technical associate depend on one's line of work or industry of employment. Typically, their responsibilities revolve around installing and repairing software and applications, troubleshooting, and conducting regular tests and maintenance to ensure smooth workflow. They must also handle and address inquiries or concerns from clients, resolving them promptly and professionally. Moreover, a technical associate mostly works under the directives of a manager or a more experienced staff; they usually coordinate with team members and produce progress reports.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Technical associates and technical support trainers have different pay scales, as shown below.
| Technical Associate | Technical Support Trainer | |
| Average salary | $86,489 | $45,722 |
| Salary range | Between $61,000 And $122,000 | Between $25,000 And $82,000 |
| Highest paying City | San Mateo, CA | Mountain View, CA |
| Highest paying state | Delaware | California |
| Best paying company | The Citadel | T.D. Williamson |
| Best paying industry | Internet | Technology |
There are a few differences between a technical associate and a technical support trainer in terms of educational background:
| Technical Associate | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 59% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical associates' and technical support trainers' demographics:
| Technical Associate | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.8% Female, 34.2% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |