Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical delivery managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a technical delivery manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $120,303 average annual salary of a technical delivery manager.
The top three skills for a technical delivery manager include project management, technical delivery and customer satisfaction. The most important skills for a senior service manager are project management, client relationships, and business development.
| Technical Delivery Manager | Senior Service Manager | |
| Yearly salary | $120,303 | $129,065 |
| Hourly rate | $57.84 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 158,263 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A technical delivery manager is responsible for the integration of technical solutions to improve business operations and maximize the efficiency and productivity of the staff. Technical delivery managers review business requirements and strategize methods with cost-efficient techniques and high-quality standards. They also coordinate with the project management team to establish processes that would minimize delays and generate more revenue resources. A technical delivery manager must have excellent communication and technical skills, especially in identifying areas of improvement and presenting multiple alternative plans for production issues.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Technical delivery managers and senior service managers have different pay scales, as shown below.
| Technical Delivery Manager | Senior Service Manager | |
| Average salary | $120,303 | $129,065 |
| Salary range | Between $90,000 And $159,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Nevada | California |
| Best paying company | Asana | NVIDIA |
| Best paying industry | Finance | Professional |
There are a few differences between a technical delivery manager and a senior service manager in terms of educational background:
| Technical Delivery Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between technical delivery managers' and senior service managers' demographics:
| Technical Delivery Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 70.4% Female, 29.6% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.2% Unknown, 5.1% Hispanic or Latino, 9.3% Asian, 17.9% White, 61.3% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |