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Technical solutions representative vs administrative technical support

The differences between technical solutions representatives and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical solutions representative and an administrative technical support. Additionally, a technical solutions representative has an average salary of $119,918, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a technical solutions representative include broadband, customer issues and customer contacts. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Technical solutions representative vs administrative technical support overview

Technical Solutions RepresentativeAdministrative Technical Support
Yearly salary$119,918$46,753
Hourly rate$57.65$22.48
Growth rate10%10%
Number of jobs121,389186,858
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 52%
Average age4242
Years of experience22

Technical solutions representative vs administrative technical support salary

Technical solutions representatives and administrative technical supports have different pay scales, as shown below.

Technical Solutions RepresentativeAdministrative Technical Support
Average salary$119,918$46,753
Salary rangeBetween $78,000 And $184,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between technical solutions representative and administrative technical support education

There are a few differences between a technical solutions representative and an administrative technical support in terms of educational background:

Technical Solutions RepresentativeAdministrative Technical Support
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical solutions representative vs administrative technical support demographics

Here are the differences between technical solutions representatives' and administrative technical supports' demographics:

Technical Solutions RepresentativeAdministrative Technical Support
Average age4242
Gender ratioMale, 66.2% Female, 33.8%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 15.9% Asian, 12.2% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical solutions representative and administrative technical support duties and responsibilities

Technical solutions representative example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Provide support to clients who are using services via VPN and Citrix environments.
  • Support remote login to VPN sites.
  • Grant access to Citrix web portals.
  • Assist with software testing of LAN applications.
  • Help customers troubleshoot and resolve their printer's hardware issues.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Technical solutions representative vs administrative technical support skills

Common technical solutions representative skills
  • Broadband, 26%
  • Customer Issues, 9%
  • Customer Contacts, 8%
  • Post Sales, 5%
  • Technical Support, 5%
  • Customer Service, 3%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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