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Technical solutions representative vs technical support advisor

The differences between technical solutions representatives and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical solutions representative and a technical support advisor. Additionally, a technical solutions representative has an average salary of $119,918, which is higher than the $107,198 average annual salary of a technical support advisor.

The top three skills for a technical solutions representative include broadband, customer issues and customer contacts. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.

Technical solutions representative vs technical support advisor overview

Technical Solutions RepresentativeTechnical Support Advisor
Yearly salary$119,918$107,198
Hourly rate$57.65$51.54
Growth rate10%10%
Number of jobs121,389186,490
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 43%
Average age4242
Years of experience22

Technical solutions representative vs technical support advisor salary

Technical solutions representatives and technical support advisors have different pay scales, as shown below.

Technical Solutions RepresentativeTechnical Support Advisor
Average salary$119,918$107,198
Salary rangeBetween $78,000 And $184,000Between $81,000 And $141,000
Highest paying City-Sacramento, CA
Highest paying state-New York
Best paying company-Apple
Best paying industry-Technology

Differences between technical solutions representative and technical support advisor education

There are a few differences between a technical solutions representative and a technical support advisor in terms of educational background:

Technical Solutions RepresentativeTechnical Support Advisor
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Technical solutions representative vs technical support advisor demographics

Here are the differences between technical solutions representatives' and technical support advisors' demographics:

Technical Solutions RepresentativeTechnical Support Advisor
Average age4242
Gender ratioMale, 66.2% Female, 33.8%Male, 53.6% Female, 46.4%
Race ratioBlack or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 15.9% Asian, 12.2% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical solutions representative and technical support advisor duties and responsibilities

Technical solutions representative example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Provide support to clients who are using services via VPN and Citrix environments.
  • Support remote login to VPN sites.
  • Grant access to Citrix web portals.
  • Assist with software testing of LAN applications.
  • Help customers troubleshoot and resolve their printer's hardware issues.
  • Show more

Technical support advisor example responsibilities.

  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
  • Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
  • Assess, analyze and troubleshoot customer issues providing resolution to problems.
  • Assist in maintaining of switches, hubs routes, and other network topology.
  • Research and implement the content management system SharePoint for internal document sharing and collaboration.
  • Show more

Technical solutions representative vs technical support advisor skills

Common technical solutions representative skills
  • Broadband, 26%
  • Customer Issues, 9%
  • Customer Contacts, 8%
  • Post Sales, 5%
  • Technical Support, 5%
  • Customer Service, 3%
Common technical support advisor skills
  • Customer Service, 10%
  • Technical Support Calls, 9%
  • Troubleshoot, 9%
  • Customer Satisfaction, 6%
  • Issue Resolution, 6%
  • Technical Troubleshooting, 5%

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