Technical support representative jobs in Alaska - 502 jobs

Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Kodiak, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications. Handle on-site and remote technical issues as needed. Trouble-shoot network, hardware, software, and application problems. Responsible for maintaining equipment and replacing non-functional equipment. Participate in equipment and/or software installations; moves; adds and changes. Work with other team members on server, client, network, and application-related projects. Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS. Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely. Support the installation and configuration of all end-user software in applicable sites, including many remote offices. Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications. Assist in providing computer technical support relating to software and hardware problems reported by users. Maintain IT asset inventory. Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system. Installs workstations, laptops, and printers. Respond in a timely manner to malware incidents, and remediate malware-infected systems. Demonstrates capacity for prioritization and management in a dynamic environment. Manage and maintain all onsite audio-visual equipment to include daily testing. Provide onsite and offsite audio-visual/presentation support for high-profile director meetings. Provide high-level Board of Director support as needed. Assist remote offices in troubleshooting Internet and network problems. Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts. Add/remove user accounts from security and distribution groups. Performs other related duties as required. Lifting up to 75lbs may be required as well as maneuvering under desks and equipment. Payrate: $24.04 to $28.85 Hourly Requirements Strong, technical working knowledge of Windows Operating Systems and Microsoft Office. Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years). Must have a strong technical background and a positive attitude. Must have a willingness to learn new technologies, be a team player, and provide excellent customer service. Must be self-motivated and be able to work with limited supervision. Experience troubleshooting computer hardware and software. Two to five years of technical computer support experience. Some experience in computer repair. Experience installing operating systems and applications on desktop and laptop computers. Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS. Basic understanding of Active Directory a plus. Office 365 knowledge a plus. CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus. Hands-on experience with Microsoft-based computer hardware. Excellent troubleshooting and diagnostic skills. Demonstrated ability to interact with all technical and non-technical members of the organization. Knowledge of handheld mobile devices such as iPhones, and Android devices. Strong communication skills, including both verbal and written skills. SCCM experience preferred.

Athletics/Activities/Returning Coach District: Kenai Peninsula Borough School District Additional Information: Show/Hide Please use this JobID if you are a returning coach or advisor OR if you are a certified/support staff member in the building where the activity is occurring.

Alaska Christian College JOB TITLE: Maintenance Technician Internship DEPARTMENT: Facilities Management (Operations) REPORTS TO: Facilities Manager Start: May 2026 STATUS: Full-time, Stipend (Grant Funded), Exempt, 12 months PURPOSE: As an Intern, you will work closely under the direction of the Facilities Manager and be involved with the day-to-day operations of the physical plant. RESPONSIBILITIES: * Under the direction of the Facilities Manager, helps maintain all campus grounds, facilities, vehicles, and custodial. * Perform routine preventive maintenance to ensure that all machinery and equipment continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. * Maintain necessary facilities-related records. * When directed, monitor building security and safety by locking doors before and/or after operating hours. * When directed, purchase and stock custodial and maintenance supplies. * Aids in winter snow removal. * Provide input regarding new campus structures and master plan development. * Keeps exterior campus areas clean, including regular recycling runs. * Notify the facilities manager of any major repairs needed to the building's operating systems. * Provide landscaping work as needed. * Service Class A well system. * Supervise summer work teams as work host and first point of contact for projects and purchasing. * Stay within the approved budget for all expenditures. * Maintains a clean, safe, and unobstructed workspace by keeping the shop areas organized and tidy for staff and other users. * Must have a clean driving record. (Please see definitions per our insurance carrier) There have been no major moving violations in the past three years. No more than one at-fault accident in the past three years. * Develop a standard operation procedures (SOP) manual for this position. * Carries out other duties as assigned. SUPERVISORY RESPONSIBILITIES: None REQUIREMENTS: * Must be a high school graduate or have a GED. * Must have a valid driver's license. * Must have a general knowledge of machines and tools, including their uses. * Working knowledge of materials, methods, and tools involved in facility management and building repair. * Must have good communication skills, both verbal and written to communicate with supervisors, peers, vendors, and customers. * The ability to maintain composure under difficult circumstances and to be adaptable. * Must be able to evaluate issues and situations and use logic to determine appropriate solutions. * Must be able to work independently and show good judgment. * Must be organized, efficient, and show good time management skills. * Must be reliable and dependable with regular, timely attendance. General Internship Guidelines * The internships will be 40 hours a week. * The internship begins May 2026 and concludes in May 2027. * Must be between the ages of 18 and 28 years old at the time of acceptance of the internship. * College graduate preferred. * Interns will have 15 days off for a 12-month internship and 11 days off for a 9-month internship. * The supervisor will set working hours. * Interns will be given a stipend of $723.07 a month, paid bi-weekly payroll plus room and board. * At the completion of the internship in May, interns who complete the entire program will receive an additional $100 for each month they participate. * Housing included. * Limited meal plan included. * Interns will be supervised by the directors in the area which they intern. * Composition and documentation of a professional development plan. * Most work will be on campus with some local, statewide, and national travel involved. * October Attendance at Murdock Trust's annual Vision and Call internship conference. * September and February attendance at bi-annual CYAK young adult retreat. * Weekly meetings and coursework with the project advisor. * Must be willing to agree to and sign a statement of Evangelical Covenant Affirmations and Acknowledgement of the Covenant Affirmations and ABHE statement. WORKING CONDITIONS: These duties will be conducted both outdoors in varied weather conditions and in interior environments. Must be able to move your hands together or limbs quickly and have the ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects. Must be able to coordinate two or more limbs while sitting, standing, or lying down. The job requires performing physical activities using considerable use of arms, legs, and the entire body in climbing, lifting, balancing, walking, stooping, and handling materials. Must be able to lift 60 pounds on an occasional basis. There may be exposed to hazardous materials and limited exposure to pollutants, gases, dust, or odors. Some exposure to sounds and noise levels may be distracting or uncomfortable. The job may require wearing common protective safety equipment such as glasses, gloves, and hard hats. Must have adequate sight to meet the responsibilities of the job. DRESS CODE: Sturdy, work-appropriate attire is required. Jeans are acceptable as long as they are clean and well kept. Appropriate footwear is necessary for safety. If any questions arise regarding what is appropriate, speak with the supervisor. STATEMENT OF UNDERSTANDING: This job description is intended to describe the general nature of the work being performed by the person assigned to this position and does not state or imply that it is all-inclusive. Other duties and responsibilities may be added with consideration of the job requirements and skills needed and can be changed verbally or in writing at the discretion of the job's immediate supervisor.

The primary job responsibilities include, but are not limited to, providing technical support for local and remote staff, facilitating and maintaining computer networks, and troubleshooting network issues in offices. Must have a friendly personality, be able to handle inquiries related to information technology, and give accurate information and assistance in a professional and high-quality manner. PRIMARY RESPONSIBILITIES Work and communicate effectively with users from all departments within the company, vendors/contacts from other companies, and audiences that may not always be compromised of technical personnel Provide technical support with minimal supervision Provide end user technical support for computer related hardware, software, printer, network, phone systems, and network issues Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers Assist with preventative maintenance to the servers and verify antivirus updates Assist administering PBX, corporate cellular phones, laptops, and other related hardware Assist maintaining daily and or monthly backups Possesses the ability to solve problems quickly in high-stress situations Travel, if necessary, to troubleshoot network issues Other duties as assigned KNOWLEDGE & SKILL REQUIREMENTS A high school diploma or GED equivalent is required, and 1 year of previous technology support experience or industry-related experience is desired. The ability to understand and speak the Yup'ik/Cup'ik native language is strongly preferred. Successful applicants must possess the ability to represent the company in a professional manner, both verbally and in writing. Strong computer skills and knowledge of Microsoft Office products is required, as well as knowledge of the operation of standard computer hardware and software. Ideal candidates will possess organizational skills that enable them to multi-task and prioritize a high volume of tasks, while maintaining a high level of attention to detail and accuracy. The abilities to be a confident communicator, eager to learn, remain flexible, and work as a team member is a must. PHYSICAL REQUIREMENTS In order to successfully perform the duties of this position, the employee is regularly required to effectively remain in a stationary position for long periods of time, operate a computer and other office productivity machinery, communicate with others in person and over the phone, and move about inside the office. This position requires the ability to sit, effectively use hands and fingers, talk and listen, reach with hand and arms, stoop, kneel, and crouch. Occasionally this position may be required to lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The ability to work in a constant state of alertness and in a safe manner is also a requirement. WORK ENVIRONMENT This position is performed in an office setting with exposure to computer screens and fluorescent lighting. It requires the regular use of a computer, keyboard, mouse, and multi-line telephone system. The noise level in the work environment is usually quiet. Travel to other rural communities, Anchorage, and other states may be required via aircraft of varying sizes. Some travel may require staying overnight. Salary Description $22-$25 /hour

DenaliTEK is seeking an experienced Technical Support Specialist with proven Managed Service Provider (MSP) experience and hands-on ticketing system usage. This role is not entry-level and is intended for professionals who have supported multiple client environments within an MSP and are comfortable working within established ticketing, documentation, and SLA-driven workflows. The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise, and understands the operational expectations of an MSP environment. Why DenaliTEK Established MSP with defined processes and expectations Opportunity to grow into higher-level technical or specialized roles Collaborative team environment with a focus on quality and accountability Competitive compensation based on experience Key Responsibilities Provide Tier 1 & 2 technical support for MSP clients across multiple environments Work daily in ConnectWise Manage for ticketing, time entry, and documentation Troubleshoot and resolve issues involving: Windows workstations and servers Active Directory and Group Policy Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Networking fundamentals (firewalls, switches, access points, VPNs) Escalate complex issues appropriately while owning resolution through completion Maintain accurate, detailed ticket notes and documentation Adhere to MSP standards, processes, and SLAs Requirements Candidates must meet all of the following: 1+ years of experience working for a Managed Service Provider (MSP) Demonstrated, hands-on experience using ConnectWise or similar ticketing systems Experience supporting multiple client environments concurrently Strong troubleshooting skills beyond basic password resets and desktop support Proven ability to work independently in a fast-paced MSP environment Strong written documentation and communication skills This role is not intended for entry-level candidates or individuals without MSP and ticketing experience. Benefits 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity

Onsite Tier‑1 Helpdesk Support Schedule: 35-40 hours per week, Monday-Friday (open to 4x10 schedule) Pay Rate: $20-$30 per hour Contract Length: 6 months to 1 year The Onsite Tier‑1 Helpdesk Support Technician will provide hands‑on technical assistance to end users, ensuring reliable operation of desktops, endpoints, and related systems. This role requires strong troubleshooting skills, customer engagement, and the ability to resolve a wide range of technical issues efficiently. Key Responsibilities * Hands‑on technical support: Diagnose and resolve issues with user devices and equipment. * Windows environment support: Provide assistance for Windows 10 and Windows 11 systems. * Office 365 administration: Support users with Outlook, Teams, and other O365 applications. * MS Teams troubleshooting: Assist with configuration, connectivity, and user issues. * Desktop and endpoint support: Deliver onsite technical help for hardware, software, and peripherals. * System provisioning: Support device setup, imaging, and deployment processes. * End‑user engagement: Provide clear, customer‑focused technical assistance and communication. Qualifications * A+ Certification or equivalent technical education. * 3-5 years of IT experience in Tier 1 or Tier 2 support roles. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Bethel, AK, US Job Type: Date Posted: January 8, 2026 Similar Jobs * Helpdesk Support - Remote * IT Technician * IT Technician * CAD Technician - CAD Technician * CAD Technician - CAD Technician

Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.We currently have an opening for a Customer Service Representative in Anchorage, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.Currently, our benefit package includes: Paid time off - start with 17 days paid time off a year (PTO)+ additional extended leave paid time Paid Holidays- 8 paid holidays a year in addition to PTO Health Insurance - medical, dental and vision with low employee contributions Health Insurance for your family- we also contribute to medical, dental and vision for your family. 401(k)- with company match + additional annual retirement contribution. Tuition ReimbursementEmployee Assistance Program Life Insurance and AD&D- we pay at no cost to you. Long term disability- we pay at no cost to you. Opportunities for internal promotions/career advancement Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking. SUMMARY: Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers. Customer Service Representative I ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned: Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner. Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures. Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations. Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. Enter documents into scanning (Imaging) system. Employ training received on AML's Customer Experience Initiative. Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person. Carry out all duties with a strong commitment to excellent customer service. Customer Service Representative II ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Quotes accurate rates and documents cargo bookings for shipments. Rate Bills of Lading using company's computer program. Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers. Follow established processes and adjust to changing processes as the company strives for continuous improvements. Carry out all duties with a strong commitment to excellent customer service. Perform audits to ensure accuracy of customer billing. Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings. Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers. Skilled at addressing concerns and troubleshooting issues. Willing to travel if needed to other ports for training or coverage. Able to operate pallet jack, forklift with minimal supervision. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment. EDUCATION and/or EXPERIENCE High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public. CERTIFICATES, LICENSES, AND REGISTRATIONS: Must be able to apply and be issued a TWIC (Transportation Workers Identification Card). MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions. OTHER SKILLS AND ABILITIES Ability to meet a flexible work schedule based on the needs of the Company. Ability and willingness to work overtime as required. Ability to plan, organize and prioritize work to meet schedules/deadlines. Regular attendance and timeliness are essential functions of this position. Daily physical presence is required. Ability to work alone or as part of a team with minimal supervision. Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment. PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software. Keyboard and ten-key by touch. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception. The employee needs the ability to work in a constant state of alertness and in a safe manner. REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE): Employee is required to wear PPE as outlined in Company's Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional. The employee is occasionally exposed to outside weather conditions and working around moving machinery. COMMENTS: Must pass a pre-employment drug test and a criminal background check. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.

Job DescriptionSalary: **VotedBest Place to Workin Alaska in 4 Years Running!** Set Free Alaska is looking for a Peer Support Professional (PSP) to join our award-winning team. You are the perfect candidate if you are passionate about helping others and looking for more than just a job. If you have been interested in entering the behavioral health field or helping others recover from addiction, but do not know where to start, this may be the job for you. This position does not require any special certifications to start. Peers are on the front lines of the fight, championing others as they find hope and healing. Set Free was voted the Best Place to Work in Alaska for all employers under 250 employees. Apply now to add your skills, knowledge, and passion to our team of life-changers! A Peer Support Professional (PSP) is responsible for engaging with peers in the continuum of care and encourages them to maintain sobriety, participate in recovery-oriented activities and develop a network of sober supports. PSP helps patients identify and access needed resources and recovery supports. Benefits: Insurance Health Dental Vision Life Short Term Disability 401K with 3% match Paid Time Off Continuing Education Stipend Qualifications: Willingness to work toward a State of Alaska Peer Support Professional certification or willing to acquire one within six (6) months from date of hire Lived experience in addiction and recovery (personal or familial) Ability to: Pass a drug screening and State of Alaska background check Qualify for SFAs commercial automobile insurance Provide proof of personal vehicle insurance coverage A current valid drivers license A safe, reliable vehicle Skills required: Good written, verbal and organizational skills Punctuality and consistency in reporting to work, and in delivery of direct services Willingness to share personal recovery stories using lived experiences Understanding of being trauma informed and awareness of cultural differences The ability to: Be a team player, demonstrating motivation, exercising discretion and dependability Be a model to people in recovery Build rapport with clients and staff while maintaining professional boundaries Maintain confidentiality and treat everyone with dignity and respect Manage situations that can cause intense distress and work to ensure the safety and well-being of themselves and other staff Basic computer skills and fluid use of electronic communication tools Job responsibilities: Maintain confidentiality of all information as it relates to the position Help peers manage crisis Work with peers to connect them to resources in the community that will enhance their recovery such as, employment, housing, education, and outside community activities that promote recovery Advocate for peers in an addiction treatment setting and within the community Help peers with recovery planning and assist them to set and accomplish goals related to home, work, community, and health Provides information about skills related to health, wellness, and recovery and facilitate change through goal setting, education, and skills building Facilitate individual and group Community & Recovery Support Services meetings that assist and enhance one's recovery and integration into the community Model and teach peers life skills which can include personal care/hygiene, laundry, housekeeping, shopping/budgeting, and meal preparation Coordinate and maintain effective relationships with colleagues and others to enhance the peer support services being provided PSP will be required to drive their personal vehicle for client support. (When proper documentation is submitted, vehicle use reimbursement is provided at the IRS mileage rate) A PSP will mentor, educate, and spread the message of recovery to individuals who are new in recovery. A PSP will provide emotional and social support to peers and model healthy supportive relationships that encourage sobriety and living a life in recovery

Service Desk Technician I Hiring Range $22.99 to $30.66 Pay Range $22.99 to $34.49 Service Desk Technician II Hiring Range $26.33 to $35.10 Pay Range $26.33 to $39.49 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Service Desk Technician is responsible for providing high-quality friendly customer service to all users contacting centralized Service Desk; documenting all user contacts according to specified guidelines; following procedures to manage Incident and Service Request ticket life cycles; providing telephony, application, and hardware support to users; providing telephone-based and remote-control support to users. This position has two (2) levels designed to provide progressively more responsible and independent work experience. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services : High School diploma; OR GED. Two (2) years of Administrative Support experience; OR demonstrated competency as an Administrative Support III at SCF; OR technical IT knowledge of hardware and software gained through work or personal experience. Must meet the following conditions to qualify as an approved SCF driver: Valid Alaska driver's license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver's license. No more than three (3) moving traffic violations (as defined by Alaska Statutes Title 28); OR two (2) at-fault traffic accidents in the previous three (3) years. The driver must not have had ‘Driving Under the Influence' (DUI); OR ‘Driving While Intoxicated' (DWI); OR ‘Operating Under the Influence' (OUI) violations as follows: Zero (0) violations in the past five (5) years. No more than two (2) violations in the past ten (10) years. Drivers must be at least 18 years of age. Drivers 18 through 20 years of age may only transport equipment, materials, and employees. Drivers who transport customers must be 21 years of age or older and must have completed the probationary period of license requirements for Alaska. Additional Qualifications for Service Desk Technician II: Associate degree in Information Technology or related field; OR a combination of education and experience; OR Two (2) years IT experience in a role with duties similar to the Service Desk Technician I position. Microsoft Azure Fundamentals certification or obtain within nine (9) months of hire. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description: · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. · Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. · Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. · Must have good verbal and written skills, as well as ability to interact positively with clients. · Excellent soft skills are a must. · Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Additional Information For more information, Please contact Shubham ************

**Sr IT Field Technician - West Division** Department: Information Technology Reports To: Regional IT Support Services Supervisor The IT Field Technician plays a critical role in supporting Labcorp clients' technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp's proprietary lab systems and equipment. **Key Duties & Responsibilities** + Train clients on Labcorp's proprietary laboratory system and workflows + Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity + Escalate advanced or second-level system issues to appropriate internal support teams + Process hardware requests including ordering, setup, installation, and testing + Provide technical support for Labcorp equipment in client offices + Travel occasionally to client locations to deliver hands-on support and training + Collaborate with internal IT teams to support cross-functional troubleshooting and system integration + Support Labcorp onsite lab with hardware, software, and network-related issues + Perform IT asset management including inventory tracking and lifecycle documentation + Participate in special projects and complete assigned tasks in support of team goals **Schedule & Work Conditions** + Standard hours: 8:00 AM - 5:00 PM (non-exempt role) + Position based in-office at Labcorp's Anchorage location + Overtime may be required based on business needs and is paid accordingly + Occasional travel required, which may include overnight stays **Requirements** + Associate's Degree in Information Technology or equivalent work experience + 2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting + Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts + Proven experience with hardware/software installation, configuration, and troubleshooting + Excellent communication skills and a strong customer service orientation + Ability to work independently and manage multiple priorities in a fast-paced environment **Preferred Qualifications** + Experience supporting laboratory or healthcare IT systems + Familiarity with specialty or proprietary lab applications + Prior experience in a multi-location or enterprise-scale IT support environment **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .

Are you passionate about technology and eager to dive into the world of systems administration? We're seeking a talented and motivated intern to join our tech team and gain hands-on experience in supporting and maintaining computer systems and networks. As a Intern - Systems Administrator, you'll have the opportunity to learn from experienced professionals, tackle real-world IT challenges, and contribute to the smooth operation of our organization. Get ready to level up your skills, make meaningful connections, and kickstart your career in the dynamic field of systems administration. Apply now and unlock your potential with us! JOB SUMMARY The Intern - System Administrator ensures proper computer operations so that end users can get their work done. You'll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level. PRIMARY RESPONSIBILITIES Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions Builds rapport with customers and digs into the details of their problems Prioritizes and schedules problems, and escalates where necessary to more experienced technicians Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved Uses diagnostic utilities to troubleshoot problems Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems Familiarizes yourself with software and hardware used and supported by the organization Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals Test fixes to ensure problem has been adequately resolved Follows up with customers after resolving their requests Develop help sheets and FAQs users Performs other duties as assigned MINIMUM REQUIRED EDUCATION & EXPERIENCE Must be in second year of an information technology program PREFERRED EDUCATION & EXPERIENCE Experience with desktop and knowledge of server operating systems, including Windows 7/8/10, Server 2008-2016, Microsoft Office ADDITIONAL ELIGIBILITY QUALIFICATIONS Knowledge of basic computer hardware, including PC's, printers, laptops, servers Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Effective prioritization and execution sills, even under pressure Exceptional customer service orientation Experience working in a collaborative, team-oriented environment PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law. While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn. Specific vision abilities required by this job include close vision and the ability to adjust focus. HOW TO APPLY Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at ****************** IT.com. If this is the first time you have applied for a position with Locknet Managed IT Services, you will be asked to register. Returning applicants will only need to provide their email address and password. ABOUT LOCKNETÒ MANAGED IT SERVICES, AN EO JOHNSON COMPANY Locknet Managed IT, an EO Johnson company, stands as one of the nation's premier managed service providers (MSP) and managed security service providers (MSSP). Specializing in strategic cybersecurity, Locknet offers a comprehensive suite of solutions tailored to meet the unique needs of small and mid-market clients across various industries. With a presence in Minnesota, Wisconsin, and Iowa, Locknet has been delivering world-class technology strategies to the Midwest for over 30 years, founded on the promise of keeping Your Network. Safe. Locknet provides a wide range of managed security and network management services, including technology assessments, cloud services, advanced managed security, end-user support, server and PC management, private-cloud backup, data center services, and more. Locknet is UCS/SOC 2 Type II audited and an FFIEC examined TSP, ensuring clients enjoy the highest level of trust and peace of mind. Discover more at locknetmanagedit.com EQUAL EMPLOYMENT OPPORTUNITY Locknet Managed IT Services, an EO Johnson Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Job DescriptionSalary: $25 About the Job Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someones computer starts acting up? Were looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers. When the phone rings, youll be the one who answers ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, youll hand it off to the next level of support while ensuring the customer experience stays seamless. We want someone who WANTS to come in each day and earn new certifications someone genuinely excited about learning, growing, and building their IT career. If youre the type who goes home and still tinkers with PCs just for fun, youll fit right in here. We value curiosity, initiative, and a drive to keep improving. Were all about growth so if youre hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start. What Youll Do Be the first point of contact for customers needing technical assistance Troubleshoot basic hardware, software, and network issues Escalate more complex problems to higher-level support when needed Accurately document your work and track support tickets Follow up to make sure customer issues are fully resolved Participate in ongoing training and certification opportunities What Were Looking For About 1 year of help desk or technical support experience (Equivalent college coursework in IT counts too tell us about it!) A genuine passion for technology and helping people Strong communication skills and a positive, customer-focused attitude Basic understanding of Windows, mac OS, and networking fundamentals A willingness to learn, take training, and grow with our team Why Youll Love It Here Plenty of opportunities to learn, grow, and earn certifications A supportive, collaborative team thats got your back Hands-on experience with a wide range of technologies A chance to build your IT career from the ground up

Adak Akiachak Akiak Alakanuk Aleknagik Ambler Atka Atmautluak Atqasuk Beaver Bethel Birch Creek Cape Nome Central Chefornak Chuathbaluk Coffman Cove Coldfoot Cordova Crooked Creek Deadhorse Diomede Dot Lake Egegik Gambell Goodnews Bay Gustavus Huslia Kaktovik Kaltag Kasigluk King Salmon Kipnuk Kwethluk Lime Village Livengood Marshall Mentasta Lake Mountain Village Nanwalek Napaimute Napakiak Napaskiak Narrow Cape Naukati Bay Nenana Newhalen Newtok Nightmute Nikolai Nikolski Noatak Nuiqsut Nulato Nunam Iqua Nunapitchuk Oscarville Ouzinkie Pilot Station Pitka's Point Point Hope Point Lay Rampart Ruby Russian Mission Savoonga St. Mary's Stony River Thorne Bay Togiak Tuluksak Tununak Twin Hills Unalakleet Utqiaġvik Wainwright Wales GCI's Rural Support Agent will support the Rural Network Operations with preventative maintenance of satellite and wireless company assets located in rural communities of Alaska. The primary customers are company installers, technicians, and engineers supporting Network Operations in the rural communities in Alaska. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintenance Inspections: Monthly Station check ensuring site is secure, no damage, and equipment has a visual inspection. Specifics below are on an On-Call/ as Needed Basis: General Housekeeping/upkeep of Site: brush clearing, trash removal, sweeping/cleaning of facility. Aid traveling employees and contractors for site access and general labor. Snow removal from satellite dish(es). Generator fueling during power outages. Report service outages, theft, destruction/damage weather events or damage immediately. Technical Support: On Call/Call Out as necessary to provide remote assistance as directed by technical support. Swap basic equipment and complete basic troubleshooting steps with assistance and as directed by technical support. Wireless Customer Premise CPE Installation: Install equipment at customer location for GCI wireless internet to include mounting equipment and connecting to customer computer. E911 Service Reliability & Outage Notification Rules: The ability to make emergency calls is an assumed function of any modern telecommunications network. GCI takes this responsibility seriously. The change management and verification aspect of 911 is especially critical. Failures or negligence in this area have serious implications for public safety, GCI's credibility, and have resulted in FCC scrutiny and fines. Competencies ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Dependable, and available to respond to call out situation. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately, professionally, effectively and follow directions. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Minimum Qualifications Required: Six (6) months experience living in an arctic environment. Preferred: High School diploma or equivalent. Electrical, construction or maintenance experince. Maintenance of satellite telecommunication or microwave transport. Customer service experience. Other telecom industry specific certifications and/or job specific certifications. DRIVING REQUIREMENTS: This position requires access to reliable transportation for occasional travel, such as to and from the job site and the ability to transport visiting technicians and their equipment to the job site. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work includes working inside/outside in typical cold weather conditions. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Travel and work outside in typical Alaskan cold weather (-20 to -30F) on satellite antennas. Ability to work shifts as assigned, work in standard office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Department: OptimERA Tech Terms: Full-Time Purpose of Position: IT Support Technician will work under the direction of the Technology Branch of OptimERA Inc., under direct supervision of the CTO or other supervisors as directed. IT Support Technicians will facilitate day to day operations by servicing all IT needs of the company and its customers and clients, supporting maintenance tasks, field service calls, and aid in any task requiring technical assistance. IT Technicians may be tasked with support of contract support of customer sites and service-related support calls for service contracts. The ideal Technician is highly self-motivated, professional, and capable of taking and following direction, asking questions, and prioritizing tasks in a fast-paced environment. Technicians shall be able to interact directly and indirectly with customers and vendors in a professional manner to help remedy service-related issues with a strict level of confidentiality. Position's Customer(s): Service level customers, management, internal employees, vendors, and Accounting Duties of Position: Daily Tasks - 50% Perform routine checks of Operation Sites Assist with service calls and carry-out troubleshooting of customer services, both remotely and in-person Perform general maintenance of customer equipment related to Service Agreements Perform routine site maintenance; Cable organization, UPS checks, inventory, cleaning, and other duties as assigned. Assist with new installation/configuration of networking components for consumer level fixed-wireless and dedicated service connections at customer locations New Site Installation and Development - 10% Assist with site visits to new locations Assist with development of network hardware material take-offs specific to new site construction Mobilization and inventory of materials received. IT Services Contracting - 30% Customer outreach and engagement Trouble calls Updates and upgrades as needed. Consulting on IT direction and advise on proper procedures. Client record keeping Documentation and Reporting - 10% Organization, documentation and orderly filing of installed Equipment and associated manuals and reference materials Documentation and labeling and recording of cabling and network hardware Firmware and software revision tracking and maintenance Ongoing education to improve operations Job Qualifications: Desired Knowledge, Skills and Abilities: Experience with the industry and technologies related to the development, deployment, and operation of a telecommunications company is beneficial Familiarity with wireless communication technology, both licensed and unlicensed is advantageous. Familiarity with mobility communication technology is advantageous. Experience with troubleshooting networks and associated services Strong organizational, problem-solving skills and multi-tasking abilities Cabling and pinout for various media (Ethernet, Fiber, RF cabling) Routing and Switching with IPV4, VLANs, MPLS, VPLS, BGP etc. Experience editing configurations in .ini, yaml, xml, and other text formats Firewall maintenance and troubleshooting Knowledge of AAA technologies (RADIUS, LDAP, Active Directory) Basic, user level knowledge of Database systems (MySQL, PostgreSQL etc.) Windows systems, networking and file shares including Sharepoint, outlook and programs. Certifications or industry experience: MS Enterprise Admin Expert or equivalent is advantageous Experience with text consoles (Linux, BSD, routers etc.) and GUI management systems is advantageous User level experience adequate to support users with Windows, Android, and Apple devices Minimum qualifications: Bachelor of Science in a technical field (engineering, computing etc.) 2 years Information and Technology experience is required. Experience in similar roles may be substituted for degrees. Reporting Relationships: Position reports to: Chief Technology Officer or Direct supervisor as assigned Number of Direct Reports (if applicable): N/A Physical Requirements: Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to use a computer monitor throughout the course of a normal workday, perform repetitive keyboarding activities and operate general office equipment. Must have the ability to communicate orally, both in person and over the telephone. Ability to lift and carry up to (50) lbs. and work in cramped spaces. Sufficient balance for occasional use of a step ladder. Sufficient hearing, vision, depth perception, and hand-to-eye coordination to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Sufficient strength, dexterity, and coordination to perform job duties. Working Conditions: Position will include mostly Central Office network/clerical environment work but will include field and site work. Limited travel to remote sites throughout Alaska and to lower 48 States is expected in the performance of job duties. Some work may be done remotely, some may require working in an office environment. Travel may be required up to 6 weeks per year. Travel may include commercial aircraft, small aircraft, boat, car, snow mobile, helicopter, hovercraft, tanks, submersible vehicles, and rockets. Ability to work extended hours without notice in order to resolve service impacting issues.. Driving Requirements: Must have valid driver's license. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job. Other duties will be assigned as they pertain to the nature of the position and industry **OptimERA Holding Inc. will not discriminate against applicants , apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.