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The differences between technical support representatives and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support representative and a technical support coordinator. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a technical support representative include customer calls, smartphones and technical support calls. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Support Representative | Technical Support Coordinator | |
| Yearly salary | $34,758 | $41,092 |
| Hourly rate | $16.71 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 212,082 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical support representatives and technical support coordinators have different pay scales, as shown below.
| Technical Support Representative | Technical Support Coordinator | |
| Average salary | $34,758 | $41,092 |
| Salary range | Between $27,000 And $44,000 | Between $28,000 And $59,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Maryland | New Jersey |
| Best paying company | HP | Cottage Health |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support representative and a technical support coordinator in terms of educational background:
| Technical Support Representative | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support representatives' and technical support coordinators' demographics:
| Technical Support Representative | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |