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The differences between technical support specialists and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support specialist and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical support specialist include customer service, technical support and troubleshoot. The most important skills for a technical specialist are customer service, technical support, and patients.
| Technical Support Specialist | Technical Specialist | |
| Yearly salary | $48,667 | $88,773 |
| Hourly rate | $23.40 | $42.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,425 | 121,151 |
| Job satisfaction | 4.6 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Technical support specialists and technical specialists have different pay scales, as shown below.
| Technical Support Specialist | Technical Specialist | |
| Average salary | $48,667 | $88,773 |
| Salary range | Between $30,000 And $76,000 | Between $62,000 And $126,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New Jersey | Delaware |
| Best paying company | Meta | Finnegan Henderson Farabow Garrett & Dunner |
| Best paying industry | Finance | Technology |
There are a few differences between a technical support specialist and a technical specialist in terms of educational background:
| Technical Support Specialist | Technical Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 57% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support specialists' and technical specialists' demographics:
| Technical Support Specialist | Technical Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.4% Female, 24.6% | Male, 71.2% Female, 28.8% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |