Post job

Technical support technician jobs in Lynchburg, VA

- 69 jobs
All
Technical Support Technician
Information Systems Technician
Technical Support Specialist
Server Technician
Computer Support Technician
Computer Technician
Help Desk Specialist
Information Technology Internship
Information Technology/Support Technician
Program Support Technician
Technical Support Representative
Operations Support Technician
Support Analyst
Client Service Technician
Customer Support Analyst
  • Security & Technical Support Analyst

    Optical Cable Corporation 4.2company rating

    Technical support technician job in Roanoke, VA

    Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: * Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. * Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. * Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. * Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. * Recommends security solutions, methods to the Manager of IT Support. * In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. * Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: * Performs administration and support tasks in a Microsoft Windows environment. * Responds to first and second level support requests from business areas via phone call or email. * Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. * Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. * Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. * Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. * Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. * Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. * Communicates ideas, situations and status clearly and effectively. * Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. * Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: * Organization responsibility-has no supervision or leadership responsibilities * Communication-frequent daily contact with all levels of employees, contractors and vendors * Confidentiality-follows company policy/procedures for all levels and types of communication * Financial Responsibility - has no financial responsibility * Judgment - has responsibility on certain custom mission critical systems for the company. * Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. * Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: * Experience in Microsoft Azure cloud computing configuration and administration are a plus. * Cisco certifications are a plus. * Certifications in Windows-based technologies or Cloud computing are a plus. * High school diploma or GED with three years' IT related work experience in a corporate working environment is required. * Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
    $56k-94k yearly est. 35d ago
  • Classroom Technology Support Analyst

    Washington and Lee University 4.5company rating

    Technical support technician job in Lexington, VA

    The Classroom Technologies Support Analyst is part of a team that installs, manages, and maintains functional, reliable, and intuitive presentation systems for classrooms, meeting spaces, and specialty locations to complement the educational goals of the University. The Classroom Technologies Support Analyst provides support in the use, function and design of classroom and meeting space technology. This position offers an attractive weekday schedule and the opportunity to contribute to an innovative higher education environment that prioritizes best-in-class technology solutions. As part of Client Services in ITS, the award-winning Classroom Technologies team is nationally recognized for its collaborative and forward-thinking approach. Team members also benefit from opportunities for professional growth, including continuing education and development resources. Learn more about what makes Washington and Lee University a great place to work and live at jobs.wlu.edu. Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise. Essential Functions: Shares responsibility as a primary responder for classroom and meeting space support requests. Prompt response time is crucial to the Classroom Technologies mission Provides support for personal devices (iOS, Mac, PC, Android, etc.) in the classroom environment. Plans and executes solutions to reported problems. Uses the ITS ticketing software promptly to document and manage help requests, training requests and equipment malfunctions and repairs. Analyzes help calls and user feedback for opportunities to implement improvements in a timely manner. Collaborates in the development of training and orientation programs, documentation materials, service procedures, reference materials, and other resources to effectively support operational systems and end-users. Remains competent and current in the industry trends and standards. Stays abreast of new technologies and evaluates possible impact and use. Makes recommendations based on research. Provides regular maintenance of multimedia equipment including firmware updates, proper cleaning and cable management. Maintains and organizes inventory of the department's devices including, currently installed, hot swaps and disposal for classroom and meeting space A/V. Provides support for digital signage hardware on campus. Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources. Supports the Associate Director of Classroom Technologies with installations, upgrades, purchasing, and PO requisitions. Performs other duties as assigned. Minimum Qualifications: Bachelor's degree or a combination of education and experience from which a similar skillset would be obtained, including two years professional experience in a “just-in-time" technical position. Experience in A/V technology in a higher education environment is preferred. The ability to understand and troubleshoot A-V systems and to configure and support classroom computers in both Windows and Apple environments. Knowledge of supporting A/V control systems, DSP's, Cameras, etc. Proficiency in Microsoft Office, videoconferencing solutions, and lecture capture solutions. Ability to perform A/V system checks in terms of projector alignments and focus and detect audio distortion and feedback. Ability to navigate network tools to troubleshoot networked devices Desire to understand and strive for improving variables within our control. An ability to think critically and reprioritize under time constraints. Professional and effective written and verbal communications skills. Application Instructions Review of applications will begin on September 15 and continue until the position is filled. Required materials include: Cover letter Resume Names and contact information for three professional references Application instructions for internal and external candidates can be found at ********************************************************* Position Type: Exempt, Full Time, Benefit Eligible Minimum Pay: $63,844.00 - Pay Commensurate with Experience Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
    $63.8k yearly Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support technician job in Roanoke, VA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day in this territory You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-48k yearly est. 16h ago
  • HVAC Technical Support Specialist - DCT

    Munters 4.3company rating

    Technical support technician job in Daleville, VA

    HVAC TECHNICAL SUPPORT SPECIALIST - DCT About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. JOB SUMMARY: This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding HVAC Data Center Cooling products. Inquires may be from the telephone or via forms from web inquiries. Product knowledge from the HVACR field including, electrical, mechanical, and controls experience are helpful in the resolution of problems and training customers about the proper operation and principles of operation. Technical Support will work with customers before a warranty remedy is provided by the parts group or field technician support is coordinated. Position requires coordination with other departments within the Data Center Business Area in a comprehensive approach at building and maintaining successful relationships with Munters customers. ESSENTIAL FUNCTIONS: Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians. Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues. If necessary, on occasion visit a customer site to assist field service technician service visits when the situation demands it Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls Prepare warranty parts approval requests with an extremely high level of accuracy Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels Promote sale of retrofit solutions by listening to customer Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles Provide parts sold information to techs on a monthly basis to promote overall service ADDITIONAL RESPONSIBILITIES: Handles all other requests from management on a timely basis May be asked to be on-call on an alternating basis and respond to customers' needs as required Understand that Field Service's major role is one of instant response to customers' needs, and focus as part of a team to make us available at all times to all of our customers' needs, urgent or otherwise JOB QUALIFICATIONS: High school diploma Strong verbal communication skills Ability to multitask, Customer focus Computer skills with Visibility and database, word processing, and spreadsheets Marketing skills and Organizational skills Ability to stay with an issue through its successful resolution Extensive familiarity with Commercial and Industrial DH products. Background in Electrical, Mechanical or HVAC equipment and or troubleshooting. Equal Opportunity Employer: [Insert company name] is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
    $51k-77k yearly est. Auto-Apply 60d+ ago
  • Analyst - Prog Support

    Maximus 4.3company rating

    Technical support technician job in Roanoke, VA

    Description & Requirements Maximus is searching for an Analyst - Prog Support. This is a fully remote role. is contingent upon contract award* Must have the ability to pass a federal background check. requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Perform various analytical functions in support of the project while ensuring that corporate project management standards and procedures are followed. - Coordinate activities between the client, business, and technical stakeholders. - Adhere to relevant government requirements and develop the necessary reports to meet service level agreements (SLAs). - Maintain various reports for client review and compliance. - Facilitate meetings and calendars as necessary. - Prepare and distribute meeting minutes. - Monitor and report on the status of activities on the project including; reviewing the monthly cost, schedule, and performance. - Act as a liaison between teams. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 70,000.00
    $56k-97k yearly est. Easy Apply 8d ago
  • On-Call IT Field Technician -Roanoke, VA- Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Roanoke, VA

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • ITS/Electronics Technician

    Govfirst

    Technical support technician job in Salem, VA

    GovFirst is seeking an ITS/Electronics Technician to join our growing engineering support team in Salem and Lynchburg, VA within the Transportation Operations Division.. This role offers the opportunity to work on a wide range of Intelligent Transportation Systems (ITS) and electronic infrastructure that keeps Virginia moving safely and efficiently. About the Role: As an ITS/Electronics Technician, you will play a key role in the installation, maintenance, repair, and modification of traffic control systems, electronic devices, and wireless communication technologies. From traffic signals and message signs to CCTV systems and fiber optics, you will ensure mission -critical equipment operates at peak performance. Key Responsibilities: Diagnose, repair, fabricate, and maintain electronic, electromechanical, and traffic control equipment. Service and maintain ITS infrastructure, including CCTV video, security equipment, traffic signals, and associated control systems. Perform preventive maintenance and corrective repairs to restore system operations. Utilize work order and inventory management software for tracking and reporting. Support field operations with troubleshooting, installation, and network communication repairs. Requirements High school diploma or equivalent required. Minimum 3 years of hands -on experience with ITS, traffic control systems, wireless communication technologies, and electronic networks. Strong troubleshooting, programming, and repair skills. Familiarity with computers, telemetry, and fiber optic technologies. Ability to work independently and as part of a team in both field and shop environments. Benefits Why Join GovFirst? At GovFirst, we are committed to delivering innovative infrastructure and engineering solutions that serve communities across Virginia. We provide opportunities to grow your career while supporting impactful projects that make a real difference in transportation and public safety.
    $41k-71k yearly est. 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support technician job in Roanoke, VA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $36k-51k yearly est. 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support technician job in Lynchburg, VA

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Product Technical Support Representative

    Potter Global Technologies

    Technical support technician job in Roanoke, VA

    Job Details Roanoke, VA Full Time High School $20.00 - $30.00 Hourly None DayProduct Technical Support Representative Valcom isn't just a company - it's a hub of innovation, redefining communication in a rapidly evolving world. As a global leader in voice paging, intercom, and emergency notification systems, we're shaping the future of how people connect and save lives around the world. With 250 employees, virtually all Valcom's products are engineered, manufactured, and supported in our 120,000-square-foot facility in Roanoke, Virginia. Valcom is proud to be a part of Potter Global Industries. Our private equity firm, KKR, offers a unique benefit and opportunity for all employees to participate in an ownership program of Potter Global Technologies. Being a co-owner allows each employee to play a more direct role in the business itself and reap the financial benefits of the Company's success. It's a unique employee benefit that you won't find with our competitors. Are you a problem-solver who enjoys helping customers with technical challenges? We are seeking a Product Technical Support Representative to assist customers with the configuration, setup, and troubleshooting of our hardware-based analog and IP-based voice and paging systems. In this role, you'll provide expert guidance via phone, email, and chat-helping businesses and organizations keep their equipment running smoothly. If you have a knack for technical problem-solving, excellent communication skills, and a passion for customer service, we want to hear from you! This is an on-site position at our facility, where you'll work closely with customers and internal teams to resolve technical issues and ensure seamless product integration. You'll play a key role in supporting our cutting-edge mass notification solutions while gaining hands-on experience with VoIP, analog audio, and IP network systems. Valcom offers a collaborative work environment, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that keeps critical communication systems running smoothly! Essential Functions Respond promptly to customer inquiries via phone, email, or chat, providing expert guidance on analog and IP products. Assist customers with system layout, design, and configuration tailored to their specific needs. Troubleshoot and resolve technical issues with voice and data systems, ensuring minimal downtime for customers. Escalate complex technical issues to higher-level support teams as necessary, following established protocols. Explain product features, installation processes, and system compatibility requirements to customers. Provide step-by-step support for product setup and configuration. Document troubleshooting steps and customer interactions in the support database for future reference. Provide feedback on recurring customer issues to the product development team to drive improvements. Work Environment/Physical Demands/Travel This job operates in a professional office environment with minimum exposure to temperature extremes and noise. Routinely uses standard office equipment such as computers, phones and photocopiers. The ability to communicate information and ideas so others will understand; exchange accurate information; solve complex problems; ability to manipulate and feel with fingers to operate equipment, and the ability to observe details at close range. This is a full-time position, on-site at the manufacturing facility. The hours of work are Monday through Friday, 8:30 am to 5:30 pm, 40 hours per week. An occasional shift in hours may be necessary to accommodate business needs. Required Qualifications High school diploma/GED. One or more years' experience in a customer service environment. Experience in VoIP, Analog, Audio systems/voice paging and IP network systems. Preferred Qualifications Degree in electronics or related field. Experience in a technical service role as a customer service representative.
    $20-30 hourly 60d+ ago
  • IT Support Technician

    Tivolisworld

    Technical support technician job in Roanoke, VA

    About the Role: Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on -site and remote technical support, capable of troubleshooting a variety of IT issues across hardware, software, and networks. Key Responsibilities: Provide front -line remote and on -site technical support for desktops, laptops, printers, and mobile devices Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems Assist with user account setup, email configuration, password resets, and basic network access support Guide users through issue resolution remotely via phone, email, or screen -sharing tools Install, configure, and update operating systems and applications Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary Ensure client systems follow company policies and meet security standards Requirements Skills & Qualifications: Strong troubleshooting skills across hardware, software, and networking environments Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.) Familiarity with Windows, mac OS, and basic mobile operating systems Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace Clear communication skills and a professional, customer -focused approach Ability to multitask and prioritize in a fast -paced support environment Preferred Certifications (not required): CompTIA A+ or Network+ Microsoft Certified: Modern Desktop Administrator Associate Google IT Support Professional Certificate Education & Experience: Associate degree in IT, Computer Science, or related field 1-2 years of prior helpdesk or IT support experience Benefits Benefits of Working with Tivoli'sWorld: Competitive bi -weekly pay Temp -to -perm growth opportunities with reputable companies Hands -on experience with varied client environments Flexible assignments including remote and hybrid options Supportive agency team helping match you with the right roles Quick onboarding process and access to tools you need to succeed Join a network of professionals who thrive in dynamic, tech -driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.
    $38k-63k yearly est. 60d+ ago
  • Customer Support Analyst - 100% Commission | Roanoke, VA (SG-172623)

    Strickland Group LLC 3.7company rating

    Technical support technician job in Roanoke, VA

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $37k-52k yearly est. 10d ago
  • Client Service Technician - Roanoke, VA

    GE Healthcare 4.8company rating

    Technical support technician job in Roanoke, VA

    Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. **Job Description** **Roles and Responsibilities:** + Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Perform 'First Look' on at least one imaging or LCS modality. + Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections. + Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation. + Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction. + Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation. + Work as a member of local team to provide efficient service delivery to all accounts within the assigned area. + Effectively communicate and partner with teammates and colleagues. + Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times). + Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. + Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. + Keep up to date with competitor information and market trends. **Qualifications:** + Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; + OR equivalent military education; + OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; + OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment. + Experience with Web applications as well as Microsoft suite of products. + The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). **Special Physical Requirements:** + Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. + Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. + Must have and maintain a valid Driver's License.Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. \#LI-PA1 \#LI- Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No
    $84k-110k yearly est. 11d ago
  • Support Operator

    Magnera Corporation

    Technical support technician job in Waynesboro, VA

    Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world. Responsibilities Safety - Performs all tasks in a safe manner, wearing required PPE and following all safety regulations. BBS Participation Create and maintain a team effort attitude and team approach Meet productivity standards Complete required documentation Troubleshoot issues with quality or productivity related to the team or the machine Make adjustments to machinery as needed Suggest improvements to processes or procedures Coordinate with lab personnel, Team Leader and Sr. Team Leader for issues and improvements Perform 6S and other housekeeping duties required for clean and safe work environment Obtain and maintain Operator Certification Train others as needed Additional duties as assigned Qualifications High School Diploma or equivalent required. Internal support certification At least 2 years manufacturing experience.
    $30k-48k yearly est. Auto-Apply 4d ago
  • Printer/Computer Support Technician

    DHRM

    Technical support technician job in Lexington, VA

    Title: Printer/Computer Support Technician State Role Title: Info Technology Specialist I Hiring Range: Based on qualifications & experience Pay Band: 4 Agency Website: *********** Recruitment Type: General Public - G Job Duties Full-time Printer/Computer Support Technician is primarily responsible for triaging printer issues overseeing operation of the Print Production Environment as well as operating the unit to print documents for the entire Post utilizing Fiery Command Workstation; utilizing MyQ to manage print system and generate reports; servicing and supporting cadet/faculty/staff computers; providing support to full-time computer technicians and technical support at the Faculty/Staff Help Desk. This position is also responsible for troubleshooting and providing end user hardware and software support, imaging and deploying new computers, and working closely with outside vendors to quickly resolve and triage post fleet print issues. This position is to be in person and not remote. Minimum Qualifications • Knowledge of printers and MFPs. • Experience supporting personal computer hardware and software. • Knowledge of hardware repair and software configurations. • Experience supporting Microsoft and Mac operating systems, software products including the MS Office Suite, Office 365, and Microsoft networking in a TCP/IP network environment is necessary. • Dependable, excellent attendance record, self-motivated. • Excellent troubleshooting, communications, organizational, and customer service skills. • Able to work well independently as well as in a team setting. • Must work well with minimal supervision. • Must be able to lift heavy objects, walk distances, and climb ladders. • Must have excellent workload prioritization within a break-fix environment. Additional Considerations • Print shop experience. • Experience using MyQ. • Experience using Fiery Command Workstation. • Experience with Microsoft Windows print server environment. • Microsoft certification. • Previous PC/MacOS technician experience. • Jamf MDM/MAM experience. • Solid Understanding of DHCP. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Contact Information Name: Tamara Wade Phone: ************ Email: **************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $30k-37k yearly est. Easy Apply 60d+ ago
  • Information Technology Intern

    Farm Credit Services of America 4.7company rating

    Technical support technician job in Roanoke, VA

    From your first day, you will be part of an engaged and customer-focused team! You will be introduced to various aspects of our operations, and given the opportunity to work on a small business project within your department. Additionally, the summer is packed with opportunities to get to know Farm Credit - our people, our customers, and our unique contribution to rural America. Expect to challenge and to be challenged! Our IT team provides the secure systems and innovative technology that keep Farm Credit of the Virginias running smoothly. From maintaining critical infrastructure and safeguarding data to supporting digital tools for employees and customer-owners, the department ensures reliable, efficient, and user-friendly solutions that strengthen our service across the cooperative. Location Options (choose one): Roanoke, VA or Staunton, VA The internship program runs from approximately June 1st through mid-August. Pay is $17/hour Responsibilities/Duties: • Gain an understanding of our various operations • Actively participate in educational opportunities provided throughout the summer to gain a broad understanding of Farm Credit • Gain an understanding of the Association's vision, mission and core values • Assist in researching, developing and carrying out a project plan with specific goals and recommendations • Present final project in a creative and effective manner. Required Qualifications: • Candidates must be currently enrolled in an accredited College or University completing a Bachelor's Degree or advanced degree in Finance/Accounting, Marketing, Communications, Technology, Cybersecurity, Human Resources, Business, and/or Agricultural focus, (other similar degrees considered) • Ability to think on your feet, solve problems creatively, work independently, and travel extensively throughout our region • Exceptional communication and presentation skills, ability to work productively with a diverse team, and be a savvy technology user • Reflect Farm Credit values: Excellence, Passion, Integrity, and Collaboration (FCV is an EEO/AA employer, including veterans and individuals with disabilities.) If you need a reasonable accommodation for any part of the employment process, please contact me by email at ************************* and let me know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
    $17 hourly Auto-Apply 60d+ ago
  • Security & Technical Support Analyst

    Optical Cable Corporation 4.2company rating

    Technical support technician job in Roanoke, VA

    Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. Recommends security solutions, methods to the Manager of IT Support. In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: Performs administration and support tasks in a Microsoft Windows environment. Responds to first and second level support requests from business areas via phone call or email. Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. Communicates ideas, situations and status clearly and effectively. Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: Experience in Microsoft Azure cloud computing configuration and administration are a plus. Cisco certifications are a plus. Certifications in Windows-based technologies or Cloud computing are a plus. High school diploma or GED with three years' IT related work experience in a corporate working environment is required. Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
    $56k-94k yearly est. Auto-Apply 36d ago
  • On-Call IT Field Technician -Roanoke, VA- Hiring NOW

    Geeks On Site 3.1company rating

    Technical support technician job in Roanoke, VA

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $35k-57k yearly est. 12d ago
  • Dynamic Server Support Technician

    Worldwide Techservices Open 4.4company rating

    Technical support technician job in Lynchburg, VA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit
    $36k-58k yearly est. 60d+ ago
  • Program Support Technician

    DHRM

    Technical support technician job in Buchanan, VA

    Title: Program Support Technician State Role Title: Admin and Office Spec III Hiring Range: $18.50 per hour Pay Band: 3 Recruitment Type: General Public - G **This is a non-exempt, hourly position without benefits, eligible to work up to 1,500 hours annually (May 1 - April 30). ** ** This is an onsite position that reports to the office located at 1028 Sykes Boulevard, Vansant VA. This is not a remote work position.** Job Duties Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities. The Virginia Employment Commission is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted. Applications are not accepted after the recruitment closing date. Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate. Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed. This website will provide a confirmation of receipt when the application is submitted for consideration. For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone. Auxiliary Aids and Services are available upon request to individuals with disabilities. Applicants needing accommodations should contact the Human Resource office for additional information. The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US. NOTICE: VEC will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Minimum Qualifications Working knowledge of basic insurance rules and regulations; interviewing techniques; and office operations, equipment and etiquette. Strong customer service, oral and written communication, and computer skills (experience using Microsoft Office and/or similar software). Ability to interact effectively with employers, clients and the public; discuss, interpret and apply agency standards and procedures; conduct interviews and research; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload. Additional Considerations Working knowledge of the Unemployment Compensation Act and rules and regulations related to Unemployment Insurance. Knowledge of the UI claims process and experience providing customer service, conducting interviews, and/or processing claims. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Contact Information Name: Human Resources / Recruitment Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone. Email: ************************ for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $18.5 hourly 22h ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Lynchburg, VA?

The average technical support technician in Lynchburg, VA earns between $31,000 and $92,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Lynchburg, VA

$53,000
Job type you want
Full Time
Part Time
Internship
Temporary