Teleservices representative vs service representative

The differences between teleservices representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a service representative are customer service, client service, and patients.

Teleservices representative vs service representative overview

	Teleservices Representative	Service Representative
Yearly salary	$31,476	$33,692
Hourly rate	$15.13	$16.20
Growth rate	-4%	-4%
Number of jobs	96,480	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Teleservices representative vs service representative salary

Teleservices representatives and service representatives have different pay scales, as shown below.

	Teleservices Representative	Service Representative
Average salary	$31,476	$33,692
Salary range	Between $26,000 And $37,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between teleservices representative and service representative education

There are a few differences between a teleservices representative and a service representative in terms of educational background:

	Teleservices Representative	Service Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs service representative demographics

Here are the differences between teleservices representatives' and service representatives' demographics:

	Teleservices Representative	Service Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and service representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Teleservices representative vs service representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Teleservices Representative
Teleservices Representative vs Service Representative

Updated January 8, 2025

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