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Vice president-program management vs senior service manager

The differences between vice president-program managements and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a vice president-program management and a senior service manager. Additionally, a vice president-program management has an average salary of $133,043, which is higher than the $129,065 average annual salary of a senior service manager.

The top three skills for a vice president-program management include program management, project management and oversight. The most important skills for a senior service manager are project management, client relationships, and business development.

Vice president-program management vs senior service manager overview

Vice President-Program ManagementSenior Service Manager
Yearly salary$133,043$129,065
Hourly rate$63.96$62.05
Growth rate16%16%
Number of jobs195,280200,790
Job satisfaction--
Most common degreeBachelor's Degree, 74%Bachelor's Degree, 68%
Average age4747
Years of experience88

What does a vice president-program management do?

The vice president program manager serves the executive management team and manages the organization's outreach and support functions. The managers contribute to the company's success by giving out ideas to improve the organization's strategies in terms of planning, budgeting, and program execution. They establish partnerships and stewardship with other leaders and organizational partners. Other responsibilities of being a vice president program manager include negotiating agreements with partners, managing the recruitment of potential company members, and communicating with employees. The usual personal skills found in this position are having a strong sense of leadership, being innovative, and having analytical thinking. They should be customer-oriented, have conflict management and resolution skills, and results-focused.

What does a senior service manager do?

Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.

Vice president-program management vs senior service manager salary

Vice president-program managements and senior service managers have different pay scales, as shown below.

Vice President-Program ManagementSenior Service Manager
Average salary$133,043$129,065
Salary rangeBetween $88,000 And $200,000Between $92,000 And $179,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyBill & Melinda Gates FoundationNVIDIA
Best paying industryManufacturingProfessional

Differences between vice president-program management and senior service manager education

There are a few differences between a vice president-program management and a senior service manager in terms of educational background:

Vice President-Program ManagementSenior Service Manager
Most common degreeBachelor's Degree, 74%Bachelor's Degree, 68%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Vice president-program management vs senior service manager demographics

Here are the differences between vice president-program managements' and senior service managers' demographics:

Vice President-Program ManagementSenior Service Manager
Average age4747
Gender ratioMale, 74.1% Female, 25.9%Male, 66.8% Female, 33.2%
Race ratioBlack or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2%Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between vice president-program management and senior service manager duties and responsibilities

Vice president-program management example responsibilities.

  • Lead delivery of all technology projects; customer-facing products, corporate applications, and infrastructure.
  • Establish and direct technology vision and lead all aspects of software development including project and program governance.
  • Handle intake process, obtain insurance authorizations, supervise utilization and management of Medicaid behavioral health manage care services.
  • Incorporate PMI guidelines and mentore team.
  • Ensure company intranet access to key staff, providing all relevant KPIs.
  • Implement application for project and time tracking to include utilization and other key KPIs.
  • Show more

Senior service manager example responsibilities.

  • Manage revenue and expenses for budget to meet shareholder KPI metrics.
  • Ensure SLA compliance, manage escalations and build solutions to respond to new requirements.
  • Develop a robust PMO framework and manage the responsibilities for the SunGard project team.
  • Identify investment opportunities and manage investment product fund to ensure excess ROI and minimize carryover losses.
  • Manage agile development scrums teams through sprint development, hardening, integration and QA testing (standard SDLC).
  • Manage relationship and services provisioning with off-shore partners in India that develop a portfolio of tools which are deployed globally.
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Vice president-program management vs senior service manager skills

Common vice president-program management skills
  • Program Management, 16%
  • Project Management, 9%
  • Oversight, 6%
  • Governance, 5%
  • PMO, 4%
  • Risk Management, 4%
Common senior service manager skills
  • Project Management, 7%
  • Client Relationships, 7%
  • Business Development, 6%
  • Cloud, 5%
  • Email Marketing, 4%
  • Customer Service, 4%

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