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The differences between workforce managers and processing managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a processing manager. Additionally, a processing manager has an average salary of $91,663, which is higher than the $83,983 average annual salary of a workforce manager.
The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a processing manager are customer service, process improvement, and project management.
| Workforce Manager | Processing Manager | |
| Yearly salary | $83,983 | $91,663 |
| Hourly rate | $40.38 | $44.07 |
| Growth rate | 6% | 6% |
| Number of jobs | 172,594 | 294,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 63% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.
A processing manager or business process manager is an executive who assesses and improves business processes. Processing managers collaboratively work across different departments of the enterprise. They assess, design, execute, monitor, and control business processes. It is their responsibility to make sure that the outcomes of the business process go along with the strategic goals of the company. They are expected to have leadership skills, management skills, customer service skills, attention to detail, and strong communication skills.
Workforce managers and processing managers have different pay scales, as shown below.
| Workforce Manager | Processing Manager | |
| Average salary | $83,983 | $91,663 |
| Salary range | Between $54,000 And $129,000 | Between $61,000 And $135,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Alaska |
| Best paying company | - | Cheniere Energy |
| Best paying industry | - | Pharmaceutical |
There are a few differences between a workforce manager and a processing manager in terms of educational background:
| Workforce Manager | Processing Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between workforce managers' and processing managers' demographics:
| Workforce Manager | Processing Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 60.2% Female, 39.8% | Male, 55.6% Female, 44.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |