Account administrator vs customer account manager

The differences between account administrators and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account administrator and a customer account manager. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $40,149 average annual salary of an account administrator.

The top three skills for an account administrator include customer service, data entry and financial statements. The most important skills for a customer account manager are customer service, customer accounts, and CRM.

Account administrator vs customer account manager overview

	Account Administrator	Customer Account Manager
Yearly salary	$40,149	$45,951
Hourly rate	$19.30	$22.09
Growth rate	6%	8%
Number of jobs	136,654	110,138
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 56%
Average age	47	47
Years of experience	6	6

What does an account administrator do?

An account administrator receives and verifies goods and services billing and requisitions in an organization. Account administrators review and reconcile accounts, maintain up-to-date receipts and invoice records, and process payments to the company's external partners. Often, they need to contact vendors and clients to be able to perform their tasks. They should be equipped with skills in payroll administration, management, and business expertise. There are also tools that they need to be proficient with, such as accounting software and quality management tools.

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

Account administrator vs customer account manager salary

Account administrators and customer account managers have different pay scales, as shown below.

	Account Administrator	Customer Account Manager
Average salary	$40,149	$45,951
Salary range	Between $29,000 And $54,000	Between $29,000 And $72,000
Highest paying City	Freeport, NY	New York, NY
Highest paying state	New Jersey	Alaska
Best paying company	AbbVie	Mouser Electronics
Best paying industry	Technology	Technology

Differences between account administrator and customer account manager education

There are a few differences between an account administrator and a customer account manager in terms of educational background:

	Account Administrator	Customer Account Manager
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Account administrator vs customer account manager demographics

Here are the differences between account administrators' and customer account managers' demographics:

	Account Administrator	Customer Account Manager
Average age	47	47
Gender ratio	Male, 29.4% Female, 70.6%	Male, 59.4% Female, 40.6%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between account administrator and customer account manager duties and responsibilities

Account administrator example responsibilities.

Manage all post-award management activities such as award processing, fund monitoring financial reporting and payroll reconciliation.
Post ACH bank deposits via company web portal and/or email remittances provide by the customers.
Assist conversion of the accounting system to an ERP system
Perform the task of verifying and sending the daily ACH origination files for bank customers.
Perform financial account management using QuickBooks.
Prepare monthly payroll and statutory tax deduction returns to the regulatory authorities.

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Account administrator vs customer account manager skills

Common account administrator skills

Customer Service, 25%
Data Entry, 10%
Financial Statements, 6%
Customer Inquiries, 5%
Computer System, 5%
Payroll, 5%

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

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Account Administrator vs Customer Account Manager

Updated January 8, 2025

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