Account administrator vs customer service administrator

The differences between account administrators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account administrator, becoming a customer service administrator takes usually requires 6-12 months. Additionally, an account administrator has an average salary of $40,149, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for an account administrator include customer service, data entry and financial statements. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Account administrator vs customer service administrator overview

	Account Administrator	Customer Service Administrator
Yearly salary	$40,149	$35,824
Hourly rate	$19.30	$17.22
Growth rate	6%	-4%
Number of jobs	136,654	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 45%
Average age	47	40
Years of experience	6	12

What does an account administrator do?

An account administrator receives and verifies goods and services billing and requisitions in an organization. Account administrators review and reconcile accounts, maintain up-to-date receipts and invoice records, and process payments to the company's external partners. Often, they need to contact vendors and clients to be able to perform their tasks. They should be equipped with skills in payroll administration, management, and business expertise. There are also tools that they need to be proficient with, such as accounting software and quality management tools.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Account administrator vs customer service administrator salary

Account administrators and customer service administrators have different pay scales, as shown below.

	Account Administrator	Customer Service Administrator
Average salary	$40,149	$35,824
Salary range	Between $29,000 And $54,000	Between $28,000 And $45,000
Highest paying City	Freeport, NY	Fremont, CA
Highest paying state	New Jersey	Alaska
Best paying company	AbbVie	Westinghouse Appliances Australia
Best paying industry	Technology	Technology

Differences between account administrator and customer service administrator education

There are a few differences between an account administrator and a customer service administrator in terms of educational background:

	Account Administrator	Customer Service Administrator
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Account administrator vs customer service administrator demographics

Here are the differences between account administrators' and customer service administrators' demographics:

	Account Administrator	Customer Service Administrator
Average age	47	40
Gender ratio	Male, 29.4% Female, 70.6%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account administrator and customer service administrator duties and responsibilities

Account administrator example responsibilities.

Manage all post-award management activities such as award processing, fund monitoring financial reporting and payroll reconciliation.
Post ACH bank deposits via company web portal and/or email remittances provide by the customers.
Assist conversion of the accounting system to an ERP system
Perform the task of verifying and sending the daily ACH origination files for bank customers.
Perform financial account management using QuickBooks.
Prepare monthly payroll and statutory tax deduction returns to the regulatory authorities.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Account administrator vs customer service administrator skills

Common account administrator skills

Customer Service, 25%
Data Entry, 10%
Financial Statements, 6%
Customer Inquiries, 5%
Computer System, 5%
Payroll, 5%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Account Administrator
Account Administrator vs Customer Service Administrator

Updated January 8, 2025

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