Account administrator vs customer service representative manager

The differences between account administrators and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account administrator, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, an account administrator has an average salary of $40,149, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for an account administrator include customer service, data entry and financial statements. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Account administrator vs customer service representative manager overview

	Account Administrator	Customer Service Representative Manager
Yearly salary	$40,149	$32,048
Hourly rate	$19.30	$15.41
Growth rate	6%	-4%
Number of jobs	136,654	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	6	12

What does an account administrator do?

An account administrator receives and verifies goods and services billing and requisitions in an organization. Account administrators review and reconcile accounts, maintain up-to-date receipts and invoice records, and process payments to the company's external partners. Often, they need to contact vendors and clients to be able to perform their tasks. They should be equipped with skills in payroll administration, management, and business expertise. There are also tools that they need to be proficient with, such as accounting software and quality management tools.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Account administrator vs customer service representative manager salary

Account administrators and customer service representative managers have different pay scales, as shown below.

	Account Administrator	Customer Service Representative Manager
Average salary	$40,149	$32,048
Salary range	Between $29,000 And $54,000	Between $25,000 And $41,000
Highest paying City	Freeport, NY	San Jose, CA
Highest paying state	New Jersey	California
Best paying company	AbbVie	First Book
Best paying industry	Technology	Finance

Differences between account administrator and customer service representative manager education

There are a few differences between an account administrator and a customer service representative manager in terms of educational background:

	Account Administrator	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Account administrator vs customer service representative manager demographics

Here are the differences between account administrators' and customer service representative managers' demographics:

	Account Administrator	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 29.4% Female, 70.6%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account administrator and customer service representative manager duties and responsibilities

Account administrator example responsibilities.

Manage all post-award management activities such as award processing, fund monitoring financial reporting and payroll reconciliation.
Post ACH bank deposits via company web portal and/or email remittances provide by the customers.
Assist conversion of the accounting system to an ERP system
Perform the task of verifying and sending the daily ACH origination files for bank customers.
Perform financial account management using QuickBooks.
Prepare monthly payroll and statutory tax deduction returns to the regulatory authorities.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Account administrator vs customer service representative manager skills

Common account administrator skills

Customer Service, 25%
Data Entry, 10%
Financial Statements, 6%
Customer Inquiries, 5%
Computer System, 5%
Payroll, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Account Administrator
Account Administrator vs Customer Service Representative Manager

Updated January 8, 2025

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