Adjutant general vs customer service manager

Differences between adjutant general and customer service manager duties and responsibilities

Adjutant general example responsibilities.

• Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
• Monitor human capital needs for combat readiness through the supervision of reenlistment efforts and the request of new troops for assignments.
• Provide assessment and advice in training management, leadership and mobilization preparedness to include lanes training exercise.
• Create new intellectual property product offerings including ROI measurement for key learning initiatives, and launch consulting division to increase revenue.
• Create new intellectual property product offerings including ROI measurement for key learning initiatives, and launch consulting division to increase revenue.

Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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