Administrative resident vs service director

The differences between administrative residents and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an administrative resident and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $52,224 average annual salary of an administrative resident.

The top three skills for an administrative resident include health system, community health and patient safety. The most important skills for a service director are patients, healthcare, and patient care.

Administrative resident vs service director overview

	Administrative Resident	Service Director
Yearly salary	$52,224	$114,981
Hourly rate	$25.11	$55.28
Growth rate	28%	28%
Number of jobs	40,938	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does an administrative resident do?

An administrative resident is a health expert who spearheads and oversees health care projects and programs at medical facilities, ensuring everything runs smoothly and efficiently. They set goals and guidelines, establish budgets and timelines, coordinate staff and efforts, conduct extensive research and analysis, and develop strategies to ensure that patients get to receive optimal care and services. They also gather and analyze patient feedback, resolving issues promptly. Moreover, an administrative resident oversees the performance of staff, all while implementing the company's policies and regulations.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Administrative resident vs service director salary

Administrative residents and service directors have different pay scales, as shown below.

	Administrative Resident	Service Director
Average salary	$52,224	$114,981
Salary range	Between $33,000 And $81,000	Between $70,000 And $188,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Mayo Clinic
Best paying industry	-	Technology

Differences between administrative resident and service director education

There are a few differences between an administrative resident and a service director in terms of educational background:

	Administrative Resident	Service Director
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Administrative resident vs service director demographics

Here are the differences between administrative residents' and service directors' demographics:

	Administrative Resident	Service Director
Average age	47	47
Gender ratio	Male, 50.8% Female, 49.2%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 12.3% Unknown, 4.2% Hispanic or Latino, 13.8% Asian, 7.7% White, 61.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between administrative resident and service director duties and responsibilities

Administrative resident example responsibilities.

Lead an EHR quantitative analysis project to develop statistical reports from databases for administration.
Present to department managers on HIPAA relate topics.
Improve the marketing of the outpatient radiology center.
Work with Medicaid residents and all financials relate to Medicaid.
Work with physicians to customize the EMR and develop care plans.
Train staff on advance EMR functionality (referrals, medical records, et cetera).

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Administrative resident vs service director skills

Common administrative resident skills

Health System, 7%
Community Health, 6%
Patient Safety, 5%
Service Line, 5%
Administrative Residency, 5%
Healthcare Administration, 4%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Administrative Resident
Administrative Resident vs Service Director

Updated January 8, 2025

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