Agency service representative vs service representative

The differences between agency service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a service representative. Additionally, an agency service representative has an average salary of $34,475, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a service representative are customer service, client service, and patients.

Agency service representative vs service representative overview

	Agency Service Representative	Service Representative
Yearly salary	$34,475	$33,692
Hourly rate	$16.57	$16.20
Growth rate	-4%	-4%
Number of jobs	191,948	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Agency service representative vs service representative salary

Agency service representatives and service representatives have different pay scales, as shown below.

	Agency Service Representative	Service Representative
Average salary	$34,475	$33,692
Salary range	Between $28,000 And $41,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between agency service representative and service representative education

There are a few differences between an agency service representative and a service representative in terms of educational background:

	Agency Service Representative	Service Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs service representative demographics

Here are the differences between agency service representatives' and service representatives' demographics:

	Agency Service Representative	Service Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and service representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Agency service representative vs service representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Service Representative

Updated January 8, 2025

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