Agent vs front office agent

The differences between agents and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $34,773 average annual salary of a front office agent.

The top three skills for an agent include insurance products, customer service and life insurance. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Agent vs front office agent overview

	Agent	Front Office Agent
Yearly salary	$37,864	$34,773
Hourly rate	$18.20	$16.72
Growth rate	6%	-
Number of jobs	184,325	106,130
Job satisfaction	2	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 54%
Average age	46	37
Years of experience	-	-

What does an agent do?

Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Agent vs front office agent salary

Agents and front office agents have different pay scales, as shown below.

	Agent	Front Office Agent
Average salary	$37,864	$34,773
Salary range	Between $19,000 And $72,000	Between $28,000 And $42,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Latham & Watkins	-
Best paying industry	-	-

Differences between agent and front office agent education

There are a few differences between an agent and a front office agent in terms of educational background:

	Agent	Front Office Agent
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Agent vs front office agent demographics

Here are the differences between agents' and front office agents' demographics:

	Agent	Front Office Agent
Average age	46	37
Gender ratio	Male, 50.5% Female, 49.5%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	7%	13%

Differences between agent and front office agent duties and responsibilities

Agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Verify documentation and coding using CPT and ICD-9 correct coding standards.
Assist TANF customers with obtaining employment.
Direct compliance with all CPT and Medicare guidelines.
Train BDC representatives on phone skills and CRM use.
Bill appropriate ICD-9 codes to the correct insurance companies.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Agent vs front office agent skills

Common agent skills

Insurance Products, 11%
Customer Service, 10%
Life Insurance, 8%
HR, 6%
Inbound Calls, 6%
Financial Services, 6%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Agent vs Front Office Agent

Updated January 8, 2025

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