Agent vs reservations agent

The differences between agents and reservations agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $31,591 average annual salary of a reservations agent.

The top three skills for an agent include insurance products, customer service and life insurance. The most important skills for a reservations agent are reservations, customer service, and booking.

Agent vs reservations agent overview

	Agent	Reservations Agent
Yearly salary	$37,864	$31,591
Hourly rate	$18.20	$15.19
Growth rate	6%	-
Number of jobs	184,325	198,023
Job satisfaction	2	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Average age	46	45
Years of experience	-	-

What does an agent do?

Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.

What does a reservations agent do?

Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person. The agent's duties include making reservations, answering customers' questions, and selling additional products and services. Also, the agent processes payments and sends receipts and confirmation of the booking to clients. Individuals who aspire to this job must have excellent customer service and communication skills.

Agent vs reservations agent salary

Agents and reservations agents have different pay scales, as shown below.

	Agent	Reservations Agent
Average salary	$37,864	$31,591
Salary range	Between $19,000 And $72,000	Between $25,000 And $38,000
Highest paying City	New York, NY	Urban Honolulu, HI
Highest paying state	New York	Hawaii
Best paying company	Latham & Watkins	HEI Hotels & Resorts
Best paying industry	-	Hospitality

Differences between agent and reservations agent education

There are a few differences between an agent and a reservations agent in terms of educational background:

	Agent	Reservations Agent
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Agent vs reservations agent demographics

Here are the differences between agents' and reservations agents' demographics:

	Agent	Reservations Agent
Average age	46	45
Gender ratio	Male, 50.5% Female, 49.5%	Male, 23.0% Female, 77.0%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	12%

Differences between agent and reservations agent duties and responsibilities

Agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Verify documentation and coding using CPT and ICD-9 correct coding standards.
Assist TANF customers with obtaining employment.
Direct compliance with all CPT and Medicare guidelines.
Train BDC representatives on phone skills and CRM use.
Bill appropriate ICD-9 codes to the correct insurance companies.

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Agent vs reservations agent skills

Common agent skills

Insurance Products, 11%
Customer Service, 10%
Life Insurance, 8%
HR, 6%
Inbound Calls, 6%
Financial Services, 6%

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

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Agent vs Reservations Agent

Updated January 8, 2025

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